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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I had the pleasure of chatting with Maria as she assisted me in cancelling my subscription. She was quite persistent in offering an extended premium service for $4.95 as a safe guard incase my current career plans fell through. I unfortunately declined, but she was very pleasant and courteous the entire time. I will definitely revisit LiveCareer because of her customer service!
Excellent resume builder that designed a layout that generated numerous opportunities for employment! Highly recommend and the customer service is also outstanding!
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
My experience with livecareer has been amazing every interaction that I have had! I appreciate the patience and wonderful costumer service I have received! THANK YOU!
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
I have used this web for one day and paid £2.85 in nov 2022. I only realised that they were taking money £16.85 from my account since December 2022. Such a fraud company I have not authorised them to take money. Pls don't use this website. I have placed complaint and waiting for their response
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have located your account and verified that your bank has issued multiple refunds. Your subscription has been canceled. Rest assured, you will not be charged again. We apologize for any misunderstanding.
I wanted to confirm registering and my access. The customer service person was very attentive and helpful me with concerns,
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
The software behind the build your resume was easy to follow. The results were amazing and thank you.
Hello,
We’re thankful for the amazing feedback you have given us!
The service rep Kim was very kind and helpful in resolving my issue. I loved the quick response time to my call.
Hello Datera,
Thank you very much for your amazing feedback. We are genuinely happy you enjoyed our Services and support.
Creating my resume was fast and simple. The services are excellent! Jorge was the gentleman that helped me realize what other services livecareer has (e.g., job finder, resume examples from specific jobs, etc.). I recommend this LiveCareer!
Hello,
Thank you so much! We truly appreciate your feedback. Happy customers make our days brighter!
I was able to build a good resume. That being said, I signed up for $2.95 then to be billed $23.95 starting 14 days later. I logged into my subscription the same day that I purchased it and cancelled subscription after completing resume. I did not receive any email confirmation but thought nothing of it until I was checking bank statements and noticed a charge for $23.95 from the company. I contacted customer service via chat and was told that they never received a cancellation request and I had no proof as they do not send emails for cancellations.
The customer service person was helpful but unable to help completely resolve the issue. I got a partial prorated refund for a service I have not used since I first signed up and cancelled. Although I do not think they are trying to cheat customers I believe it is unfair when subscriptions are cancelled you have not way of knowing it went through other than the thank you received get when logging out.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Enjoyed their services very glad I had them, they offer a wide range of services and it help me to get a job so am grateful
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Informative, pleasant, respectful. The representative was friendly and professional, and answered all of my questions efficiently.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out!
The person who I was talking to was very helpful and informative and helped me get a refund as I am a student. Went above and beyond my expectations
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
The guy I spoke to was very understanding and was able to refund me my money.
Amazing to hear! We're so grateful for rating us five stars.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
They want to charge me even if i am not using their service anymore. They refuse my refund request because of their 14 day policy, they did not notify me that they will be charging, not even sending invoice to my email saying i was charge. I had to see it on my card statement first.
Thank you for sharing your feedback with us; we would love to explain some misinformation you may have about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand. *If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use
Still, we would love to help you and find a solution for you; when you get the chance, please email us at: [email protected]. You must include your full name and account ID or email address used to create the account so that we can access your account.
We look forward hearing from you!
Each step was easy and intuitive. I really appreciated the tips for wording certain items and the suggestions for how I should add more details. I feel like I have the best cover letter and resume I have ever had. It was also nice to save a few versions of my resume and cover letter as I am applying to two completely different jobs at the same time and had to cater towards each job posting. I love that I can alter the format/color super quick and easy. Hopefully I get the job and won't need to use their services. I will definitely come back if needed. I had a question about my account recently and used the chat feature on the website. I received speedy service and was satisfied with the customer service representative.
Thank you for sharing this amazing review; it’s fantastic to know how pleased you are with how everything turned out.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I called prior to the billing statement and could not contact a representative to cancel. I tried a month later and finally got through.
Hello!
We're sorry to hear this, and thank you for bringing this to our attention. We completely understand your concerns and do not participate in those practices. We want our customers to have the best experience and feel happy with our products and services. We want to help you and find a solution to your problem. When you get the chance, please email us at: [email protected]. You must include your full name and account ID or email address used to create the account so that we can access your account. Also, email responses may take up to 48 hours due to the high level of messages we receive each day.
We look forward to hearing from you to find a quick solution!
As usual your SCRIPTED CUSTOMER DISSERVICE DID BEST TO DISSERVICE A DISGRUNTLED CUSTOMER AFTER BEING CHARGED 23.95 WITHOUT PERMISSION TO DO SO.
Hello!
We're sorry to hear this, and thank you for bringing this to our attention. We completely understand your concerns and do not participate in those practices. We want our customers to have the best experience and feel happy with our products and services. We want to help you and find a solution to your problem. When you get the chance, please email us at: [email protected]. You must include your full name and account ID or email address used to create the account so that we can access your account. Also, email responses may take up to 48 hours due to the high level of messages we receive each day.
We look forward to hearing from you to find a quick solution!
I was trying to cancel my subscription and I believe I tried to do that 4 days ago and I thought I was successful but I checked back and I wasn't. So it was on me but I was still hoping if something could be reversed because I had not used my account since I purchased the subscription, hence why I wanted to cancel it and thought I was successful. He was very understanding and still helped me get a partial refund and even offered a discounted 1 month trial for 4.95 so I can keep my account active. I thought that was very kind of him to still accommodate my issue even though I was the clumsy one here, I didn't deserve the benefits but he still offered it to me and I thought that was very kind. His name was Victor Vargas
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
LiveCareer was the exact service I needed and then some. My past resume I would say was not up to par I did not how to convey my skills and experience effectively in a resume related format to get through recruiters. Live Career easy and accessible format was able to solve that problem and also other very beneficial services like custom cover letters that really do add value. I got a ton of interest from the marketplace I got several offers! And did several interviews. I got a renewed sense of confidence in myself and what I bring to the table and was really able to pick and find the right job that was aligned with we're I was trying to go in my career journey. That's exactly what happened I was able to find the perfect job for me and checked all my boxes and I'm very happy and grateful to the LiveCareer organization for the accessible pricing and format and services provided.
This is amazing to hear, Preston! Thank you so much for sharing your experience with us, we're very happy to hear it!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
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Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.