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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thanks! Appreciate the quality service provided. Prompt and efficient as well as helpful
Since I moved from NY 8 years ago to start a family I have been determined to find a Staff (Not Freelance) Job NOT Traveling Every Weekend, so I can be a part of my (Now 5 & 8 year old) children grow-up.
I have been sending resumes and paying LiveCareer a ton of Money for 6 Years (?) and last week HR Colleagues at DISNEY, ESPN, ABC, and NBC told me that the ATS format is making my extensive (TV) (EMMY AWARD WINNING) experience Unorganized, Confusing, and not Referenceable.
Also told that many companies see this and remove my Resume from consideration Immediately & Forever.
Then as I try to fix this... Not only are you harassing me for More $ (+/- $1K Thus Far - Paying for Every Google Extension separately for some reason) I keep getting warnings that LiveCareer (AutoApply) is not supported by Chrome. Last time I checked they were both Google Products.
I was wondering why I was getting follow-ups on every FREE site job search (Indeed/LinkedIn/Glassdoor) other than LiveCareer.
Cherry on the top... Wife and I spent 5 hours trying to remedy this yesterday and then I go to log on this AM only to find out Live-Career did not save any changes because (BILLING/Expired Credit Card - Why would I find that After I logged off?
Our apologies for the negative experience, James, and thank you for bringing this to our attention; we would love to speak with you so we can understand what happened as we take our user’s feedback very seriously; know that we hear you and we’re here for you, so when you have a chance, please get in touch with our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
The website was easy to navigate and use. And it provided useful relevant content.
Thank you for the review and for rating us four stars!
Thanks, Kelly, for sharing your experience thus far!
Made the process very easy and organized. The resume looks professional and i'm happy with the final product
Thank you for sharing your feedback and rating us five stars!
I just wish the website was a more upfront that this is a paid service, as I only realized that after I had completed making my resume.
Thank you for sharing your feedback and rating us five stars!
Fantastic initial experience, hopefully things will continue to be so.
Thank you for sharing your feedback and rating us five stars!
Dont understand cover letters but didnt need to went fast and in great order and listed everything I needed
Thank you so much for your review!
Loading is slow and I need to submit my college apps
Hello, Diane. We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our builder. We would love to see if we can find any solution to your problem, please send us your account details in a private message so we can assist you the best possible way.
This is a great service, thank you for helping me update my resume. Many great templates to choose from and wonderful suggestions to help you along the way.
Thank you for sharing your feedback and rating us five stars!
Very helpful in drafting this cover letter. Keep up the great work.
Thank you for the review and for rating us four stars!
Awesome software - but advertised as free which is inaccurate after plugging in all the information
Hello! Thank you so much for your review and for giving us 5 stars!
Good experience the way you have set up. IT made it easy.
Thank you for sharing your experience with us, Terris!
This site is helping me to perfect my resume to make it stand out and catch the attention of hiring managers.
Thank you, Marie, for sharing your feedback and rating us five stars!
I entered a full page of continued education and it did not save or populate to my resume. How can I recapture this information?
Our apologies for the negative experience, and thank you for bringing this to our attention; Bonita, we would love to speak with you so we can understand what happened as we take our user’s feedback very seriously; know that we hear you and we’re here for you, so when you have a chance, please get in touch with our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
MY EXPERIENCE BUILDING MY JOB RESUME WAS EXCELLENT. I MOSTLY LIKED THE SUGGESTED JOB TITLES TO PROMOTE A MORE PROFESSIONAL LOOK OF THE RESUME AND FOR THE PROFESSIONALISM OF THE JOB SEEKER.
THANK YOU,
A SATISFIED CUSTOMER
Thank you, Sharon, for sharing your feedback and rating us five stars!
It would be nice to know ahead of time that we need to pay. The price is ok but tell us before we spend hours working on it.
Thank you for the feedback, Barbara.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Takes all the pain out of resume writing. Even though I was irritated by the "surprise" of having to subscribe to download my resume, it was so easy that I thought it was worth it.
Thank you for sharing your feedback and rating us five stars!
Quick and easy to navigate and create a professional looking resume. Great product
Thank you so much for your review and rating us five stars! We're so happy to hear that you find our builder great and easy to navigate.
I would recommend this service to my family and friends.
Thank you for rating us five stars and for your recommendation to the family and friends. We're so glad that you feel happy with our service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us five stars!