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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to use, helpful suggestions, direct and beautiful templates to choose from.
I was surprised with this service, helped me a lot to build up my resume in a professional way.
Thank you, Christian, for sharing your feedback and rating us five stars!
Problems with spell checking. Somewhat cumbersome.
Thank you for the review and for rating us four stars, Faithe!
Love that it costs 2 dollars only. Make it easier to cancel tho. The resume builder is absolutely insanely good though.
Thank you! We're pleased that you're happy with our builder.
Easy to use and export old resume info. I like the expert suggestions
Thank you for taking some time to review us, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
All seemed well on the initial engagement. Fairly easy to use, looked ok, minor adjustments here and there- the wrong format but I could it edit myself.
I then logged back into finish it after hours of work on a resume/CV and cover letter. They were nowhere to be found. I then was charged again but still no documents. I contacted their live chat and was told I had full access yet they specifically said in their agreement the documents would be available when I logged back in, nothing.
Then I got charged again. I contacted them trying to cancel the subscription and the live chat 'service' was horrific.
Firstly, I never authorised any further payments but they had saved my bank details. Then I was told I couldn't get a refund as their money-back guarantee only applied for the first 14 days during their trial. When I told them I didn't have access to the documents as they stated they said it was because I cancelled the account just now. I had already taken a video of the platform prior to the cancellation where no documents were there after investing not only my money but hours of time into the Resume/CV and cover letter.
Do yourself a favour ask a friend, or use another platform, they'll steal your money and provide you with nothing in return.
We're sorry you experience this kind of issue with our builder. This could have been a technical issue that couldn't be saved, but we're here to help you.
In addition, we'd love to take this chance to explain some information about our products and services. When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee; if you are not satisfied with the result during the first 14-days, once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page. That being said, sadly, our Social Media Team is not aware of what happened during your interaction with our Customer Service Team, so to be able to review your case, we strongly suggest that you please get in touch with our support line so our Customer Service Team can help you with anything related to your account or escalate it if necessary, you can find our numbers and emails through here: https://www.livecareer.com/contact-us
Great templates but misleading that it says free and you have to pay to get your resume.
Thank you for the feedback, Abi!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
The format is pretty easy, I can't believe how smart the software is. I love the helpful suggestions for more professional sounding bullets were. It also autosaved along the way and never just stopped working.
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
Good and cheap service
I love the different features they offer to do a high standard resume
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
I appreciate the tips as I go along through the process of building my resume.
Thank you for sharing your experience and rating us five stars! We're always happy to help our customers.
Good and pertinent selection of verbiage for resume
Thanks for the review! We're glad that you're satisfied with our builder.
Easy to use. Great verbiage. Cheap to keep services.
Thank you so much for your review, we are happy to help you always!
Thank you for sharing your experience and rating us five stars! We're always happy to help our customers.
Good easy and fast, good easy and fast, good easy and fast, good easy and fast,
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
GOOD, the templates are good at level. Overall the livecareer is good at what it is performing
Thank you so much for your review, we are happy to help you always!
The format allowed me to competed my cover letter with ease
Thank you for reviewing us! We're pleased that our builder help you in the easiest way!
It has been a great experience so far. Great help in a time crunch.
Thank you for sharing your experience and rating us five stars! We're always happy to help our customers.
I always rely on LiveCareer when drafting, or updating, my resume. They make is so easy!
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
Thank you for sharing your feedback and rating us five stars!
Thank you for sharing your feedback and rating us five stars!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us five stars!