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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Excellent templates, easy to use for a beginner. Excellent user interface and the ability to save in different formats is awesome.
This site is INCREDIBLY helpful with designing, formatting and editing a resume! If I ever need to do another one, this is the site I'll be using! Highly recommend it!
Hi Ant K.,
We are glad to be of help. Thanks for your recommendation and considering our service for future use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Easy and when I needed help again extremely helpful. Would use again
Hi Randee R.,
We are glad that you will consider our service in the future. We are happy to help. Best of luck in your job search!
Best regards,
Anna
LiveCareer
On June 2,2014, I used your site to build a resume and told to pay $1.95. I paid through my credit card. I just used the site once and I dont eve remember my log in details so I did not bother opening the site anymore. On June 16, I was billed again $39.95 for the same transaction. This is not fair as I did not sign for membership and was not informed that I will be billed after 14 days.
Please let me know how I get my refund.
Hi Zenaida W.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It was easy to make a resume and print it out to send out. It was not complicated or full of problems. Thank you!
Hi Alma B.,
We are so happy that you found the site and service easy. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Using a professional resume service really helped me to highlight my strengths to employers. I accepted a position, but my phone still won't stop ringing for interview requests. I highly recommend this service.
Hi May D.,
Congratulations on your new job! We are happy to hear our customer’s success stories. We wish you all the best!
Best regards,
Anna
LiveCareer
Resume was easy to make using this site. When i was ready to cancel my subscription the online chat service responded quickly and made it easy to unsubscribe
Hi Deanna Z.,
We are happy that you found the service easy and fast. We are happy to be of assistance and wish you the best in your career search.
Best regards,
Anna
LiveCareer
User friendly templates with great suggestions for input information. Customer service was among the best I have dealt with in many a year.
Hi Elizabeth R.,
We are so happy that you had a good experience with our site and service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Excellent service. Was able to cancel my account very easily after I landed a new job! Thank you!
Hi Susan R.,
Congratulations on your new job! We are glad to be of help and wish you all the best!
Best regards,
Anna
LiveCareer
I found a job less than a weeks time using MyPerfectResume. The company that hired me was very impressed with my resume. All I have to say is wow! Thank you so much guys for helping me land the perfect job with a perfect position. Viewers please tell a frnd to tell a frnd and I promise you that you/they whom ever will land a job as fast as I have...:-)
Hi Travis S.,
Congratulations on your new job! We are so happy for you. Thanks for sharing your success with us and best of luck in the new career!
Best regards,
Anna
LiveCareer
They are terrible. It is an obvious scam. The resume builder is garbage and the $2 is just a lure to get you into a $40 per month bill for services you will never use. Complete garbage.
Hi Adam B.,
Thanks for providing me the email address you used to create the account.
I’m very sorry that you have had this experience with our service. Upon checking your account, 2 full refunds has already been issued, and for the remaining charge will be refunded today. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Best regards,
Anna
LiveCareer
Cool templates but text was all screwed up when I downloaded my resume and cover letter.
Hi DeEntre,
I’m very sorry that you encountered formatting issues. I sent copies of your resume and cover letter in PDF and Word document format to your email address.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues.
Best regards,
Anna
LiveCareer
I needed this site to draw up a resume for a potential job. Everything sounded great. It was suppose to be "free". So I spent a while tweeking and tuning my resume to my liking and then i was hit with a very modest $3.95 (i think) one time charge to finish the resume at the end. I thought what the heck, it wasnt that much money and i really liked the way the resume looked. So i paid it. What i didnt know was that i was automatically signed up on a monthly plan that would be paid through my visa card. I was charged $45.23 on February 20. I was charged $45.99 on March 20. I was charged $44.94 on April 21. I was charged $44.41 on May 16. And finally, i was charged $44.32 on June 13 for a grand total of $224.32 that this company has taken from me. Did I mention that I very rarely used the website? Maybe one or two times.
Hi Kyle B.,
Thanks for providing us the email address you used to create the account.
All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I’m very sorry that you have had this experience with our service. I have issued 3 full refunds for a total amount of $119.40 as a courtesy credit. Please note that it may take 2-3 business days, depending on your bank, before you see this refund on your statement. I’ve sent an email confirmation for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please email me at [email protected] if you have any further issues.
Best regards,
Anna
LiveCareer
The resume builder was fast & easy. Very professional
Hi Renee W.,
We are happy that you found the site easy to use. Best of luck in your job search!
Best regards,
Anna
LiveCareer
This website was so AWESOME! It really helped me put together an excellent resume... thanks so much
Hi Ravina M.,
You are most welcome! We are glad that we were able to provide you with great service. Best of luck with your job search!
Best regards,
Anna
LiveCareer
It says it is free, but it is not. They are not all they are cracked up to be. Double checked versus another site and found a ton of grammatical errors.
Hi Christian E.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume are features included in our paid subscription. You can download a plain text version of your resume for free.
We do our best to describe every product or service offered on the Site as accurately as possible. However, we are human, and therefore we do not warrant that all of the content on the online services are error-free.
If you have questions please feel free to email me at anna. B@livecareer- support.com.
Best regards,
Anna
LiveCareer
Haven't had to update my resume in decades and this site was helped me build a current and impressive resume.
Hi Maryse W.,
We are happy that you found the site helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Great experience got a call back in a day and a job in a week
Hi Me W.,
Congratulations on your new job! We are glad that you had a positive experience with our service. We wish you more success!
Best regards,
Anna
LiveCareer
Hi Lisa R.,
We’re glad that you find our site easy to use and had a wonderful experience with our service. Best luck in your job search!
Best regards,
Anna
LiveCareer
Great site. Easy to use. Cancellation not intuitive on webpage -- had to do it through a live chat with customer service. Alaine, my agent, was very helpful.
Hi John M,
We apologize for the inconvenience. We are glad that Alaine was able to assist you. We wish you best of luck in your job search!
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Seth A.,
We are so happy that you found the site easy and helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer