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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Good website. Useful information for format styles on cover letters. A bit overpriced but easy to cancel membership.
It was great I love the different options it gives you.
Hi Tiffany S.,
We are happy that you loved the site. We wish you all the best in your job search.
Best regards,
Anna
LiveCareer
I paid 19.99 for what I thought was a cover letter. I finished it and sent it in, only to find the following two months I was charged 39.99 for other services like a resume that I was not aware I had purchased. There was no email or indication that I was being charged until I checked my bank statements. So buyer beware!
Hi Diana S.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I liked that there were such a large selection of formats to choose from. It was easier to complete the resume with the list of hints and examples for each section, for me that was a huge plus.
Hi Mike M.,
We are so happy that you liked the site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Awesome! For every 100 all hype bull!@#$ websites there is 1 gem like this. I paid $1.95 for the trial period access (7 or 10 days I think). In less than an hour I had turned my resume from boring and forgettable to classy and attention demanding! I went to a job fair and had 8 companies actively trying to hire me. I took the one that made the most sense for me and completely forgot to cancel my "trial" subscription. Oops. I ended up paying 2 payments of $40.20 by the time I figured out what the bill was on my statement. Clicked on the online chat to cancel and it was fast and easy. I got an email confirmation of cancelling before the online chat came through that Julie had cancelled my account. The actual product is great. Resume building is such a pain and nobody wants to do it. I know people that don't try to get jobs they want because they procrastinate on updating and making their resume current and attractive to employers. Even if you forget about it and pay an extra $80 bucks it's still worth it.
Hi Chris L.,
Congratulations on your new job! We’re so happy that you loved our site and service. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
The site was easy to use and set up a professional resume
Hi Stephanie C.,
We are glad that you found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I could not find the pricing before I had to create a resume. Then I work for an hour to finish my resume and then go to buy it and it is very misleading prices. It says 7.95 per month but it is an annual subscription. They are very deceptive in their advertising. Below is the wording
$7.95 Per Month
Best value, Save 75%
Full access to all features including cover letters.
Pay upfront, renews annually
Cancel Anytime
Notice it does not say the annual subscription amount. Very deceptive advertising.
Hi Loren M.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment and is the best value for full access to your resumes for the entire year. We’re very sorry for any misunderstanding.
We understand where you are coming from Loren and we appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Regards,
Anna
LiveCareer
I just wanted to thank you and your company... I just got a great job offer and they said they really liked my resume! Your system is so easy and as I can attest, it works! Please pass this thanks on to whomever needs to see it. THANKS!
Hi Lisa H.
Congratulations on your new job! We always love to hear our customer’s success stories. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Hi James,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I had a very pleasant experience with livecareer the template for the resume are very professional is very easy to navigate very user friendly and when you call to cancel your subscription is hassle free. If in need in the future I will definitely use live career and I also recommend it to everyone that is looking to stand out from the rest in your job hunting.
Hi Lesley T.,
We are so happy that you had a good experience with our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I would give it five stars except that you all continue to place unauthorized charges on our credit card!
Hi Christina C.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The "free resume" is extremely deceptive. I didn't appreciate that it said it was free and then I had to subscribe just to print it out. I understand that you charge people for that but you shouldn't advertise that it is free.
Hi Sam P.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best Regards,
Anna
LiveCareer
I used this website to help me create a professional resume. I really liked that it gave you ideas that you could add right into your own resume and also it had tips that were very helpful when completing my resume. I used this new resume for a job that I applied to and the next day I got a phone call for a phone interview and three days later I was hired. I would recommend this to everyone.
Hi Fawn F.,
Congratulations on your new job! We’re glad that you liked the site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Help to build my resume easily. A lot of formate and look professional. The best part is the cancelation was very easy, got to talked to the representative right away and cancel within a minute.
Hi Wei T.,
We are happy that you found the service easy to use and cancel. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Thanks for the livecareer, I was be able to find a job that I wished for so long. Two thumbs up!
Hi Raylynne T.,
Congratulations on your new job! We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I hadn't had to look for work in 30 years so didn't know where to start. Your site made it so easy to make a professional resume. I really like the step by step along with the suggested wording. Worked so well I got the 1st job I interviewed for. Thank you so much for helping me land my dream job!
Hi Kevin G.,
Congratulations on your new job! We are glad to be of help. We wish you all the best!
Best regards,
Anna
LiveCareer
This website is absolutely amazing!
They provide loads of tips and advice on what to write, whether it be a CV or covering letter. Also, there is a number of examples to help you.
There is also loads of different lay-outs and formats to make your CV more interesting.
Definitely recommend it!
Hi Devan C.,
We are so happy that you liked our site. Thank you for reconsidering your review of our site. We wish you all the best!
Best regards,
Anna
LiveCareer
I found extremely easy to put together my resume with the easy to follow
Step by step instructions. Very user friendly... Good job all around...
Hi Timothy B.,
We are so glad that you found the site helpful and easy to use. We wish you the best of luck in your job search.
Best regards,
Anna
LiveCareer
LiveCareer has been very helpful in landing me job interviews and helping me overlook my resume and find mistakes that I normally would've missed. LiveCareer has helped me make the transition from one career path to another with little to no difficulty. Thank you so much! I would recommend this site to all of my family members and friends.
Hi Kelly K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Very professional lookimg resume. Easy site to use and very helpful in creating a resume that helped me get a job quick.
Hi Angela K.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dane J.,
We are glad that you found the site helpful and easy to cancel. We wish you all the best!
We also appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
LiveCareer