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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I opted to do the monthly 7.95 option. But guess what? It's not monthly. You will pay for the whole entire year but they won't tell you until AFTER you process your payment. I don't mind paying for the services but I would like to know how much I would be paying before I agree to pay. I was under the impression that I would be charged once a month... not forced to pay for an entire year.
Outside of that the website is great. I wouldn't mind using it again but the way they marketed the plans just threw me off.
Was very easy to fill in my resume i had it done in minutes
Hi Brian H.,
We’re happy that you found the site fast and easy to use. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Your site and your choices for a resume was extremely helpful. We'll see if I get the job now.
Hi Pam B.,
We are glad to be of help. We wish you career success!
Best regards,
Anna
LiveCareer
These are nothing but filthy scam artists.
I signed up for a free trial. I found their site was broken: The online tool was fine, but the exporter was buggy and broken, so I cancelled. This is good evidence, in retrospect, that they are scam artists, because I have coded by own format converters. It is not nearly the most difficult thing you could program.
Two weeks later they charged over $40 to my account.
These are the filthiest kinds of criminals and I can assure you that if this isn't resolved soon, there will be a lawsuit. I have already contacted a lawyer. I've never been scammed like this and I want to make sure these criminals get what they deserve.
Dear Kyle C.
I’m very sorry that you have had this experience with our service. I would appreciate if you can provide me the email address that you used to create the account so I can work directly to resolve your issue. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It was fine except the site does not tell you you have to pay til the end
Hi Patricia P.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
LiveCareer
It was an ok resume, but it IS NOT FREE. Once you complete it, you must pay a couple bucks for it. But in one month, they will charge you $40 for a membership fee, monthly. So go with someone else.
Hi Steve L.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you can provide me the email address that you used to create the account so I can work directly to resolve your issue. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I found Resume-Now offered an excellent and very affordable product. I am grateful for the use of their resume systems.
Hi Alex T.,
We are glad that you liked our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
I was very pleasantly surprised how easy it was to design a professional resume and cover letter. After sending these away to apply for 3 different jobs I obtained 3 interviews and now have a job, thank you for your excellent website.
Hi Kristy W.,
Congratulations on your new job! We’re glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveCareer
It was more than pleasant. I was helped the entire way through. This is a truly life-saving site. It provides you with everything you could possibly need for landing a suitable job.
Hi Haley M.,
We are glad that you found the site helpful in your job search. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This is a wonderful service and definitely worth the money. The selection of cover letters are easy to adapt to any job field and are quite impressive to perspective employers.
LiveCareer is my go to site whenever I need to compose a resumes and/or cover letter.
Hi Penelope L.,
We are so happy that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
I appreciated the resume tools over all, though I had several challenges with logging in and also viewing interview videos.
Expensive product for what was delivered. I wish I hadn't forgotten to cancel for two months-- it was money wasted.
Hi Mary H.,
I’m very sorry that you have had this experience with our service. We appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
ITS NOT FREE! It will let you build your whole resume and BOOM now you need to pay for it. So lame. It also won't let you copy and paste. Save your time people!
Hi Hannah P.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
This site was easy to use and provided plenty of styles to choose from. The prompts were quite helpful and the site was easy to move around on. Great results... looked professional!
Hi Sarah T.,
We are glad that you found the site helpful and easy to use. We wish you career success!
Best regards,
Anna
LiveCareer
I feel I was over charged for this service. The slap in the face was an international charge you placed on my account. This is why I canceled my account. Thank you
Hi Ronald V.,
I’m very sorry that you have had this experience with our service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee. These fees are charged by your bank and not LiveCareer.
We understand where you are coming from and we appreciate your feedback. We are very committed to providing great service and customer satisfaction. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
It's a total scam, the resumes and cover letter look awesome but if you buy one you pay at first something like $4 but after that they charge you again for the month at $35 with some cents, and then when that is not what you wanted and call to cancel and tell them that this is not anywhere on their website they do nothing for you. I just got ripped off from this company do not use them what so ever unless you want to pay money for something you didn't know was happing or want to use another time besides the one time you paid for the one cover letter or resume.
Hi Stephanie W.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Hi Kiki S.,
We are so happy that you liked the site. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
The Live-Career is an excellent site to create a custom or professional resume, and I would encourage all my friend and family to use this site.
Hi Sallye H.,
We are so happy that you loved the site. Thanks for recommending us to your family and friends. We wish you all the best!
Best regards,
Anna
LiveCareer
I used LiveCareer to build my Resume Cover Letter for submitting on-line applications for jobs that provide me the opportunity to grow in my RN career. The tools I used here helped me to move more quickly on job postings I was interested in via on-line applications and resume submissions. In a matter of 10 days I had 2 interviews and a job offer!
Hi Karyn G.,
Congratulations on your new job! We’re happy to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
My agent was very helpful and polite. Great information and advice.
Hi Juliana M.,
We are glad that you found our customer service helpful. We wish you the best in your career search
Best regards,
Anna
LiveCareer
My experience was great with LiveCareer. Thank you.
Hi Cheryl G.,
We are glad that you had a good experience with our service. We wish you all the best!
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Why N.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment and is the best value for full access to your resumes for the entire year. We’re very sorry for any misunderstanding.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
I would also appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer