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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Writing a resume on their site was ok, just don't dare forget to cancel the subscription right away or you will have the re-accruing charges posted to your credit card each month! Didn't see the charges coming through till 6 months accrued also did not get any emails after the first month (i. E. they want you to forget that you are paying for services you are not taking advantage of). Their customer service was willing only to waive 3 months even though they provided no services to me since creating one resume. Very poor customer experience overall. I know there are better services out there now that do care about what is right and wrong. STAY AWAY FROM LIVE CAREER!
This site will charge you $40 for one resume. I regret ever signing up with them.
Hi Eata D.,
I’m very sorry that you have had this experience with our service. We offer an initial amount for 14 days access, which auto- renews into our monthly service if not cancelled. Customers can create unlimited resume and cover letters for each position they are applying, and there are features to print, email and download. A monthly subscription avoids interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
This is a good program to help you create your first resume if you're just starting to look for a job. It's very easy to use and you get a lot of options to create your resume. I give it an 8/10
Hi Ben B.,
We are so happy that we were able to assist you, that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
Over the years I have used multiple sites such as LiveCareer for document or form needs with no issues. I have no complaints with the actual products they offer. They were adequate for my needs. However, I would use one of the many other sites for the simple reason I had no problem with stopping charges from those others. With Live Career I have been continually charged despite canceling multiple times through their website. Unfortunately I was not diligent in following up to make sure I had or kept proof of this, as like most people, I have limited time to waste concentrating on what I perceived as such a simple transaction. So my warning to would be users is if you do cancel online save every email you receive, take screen shots of conformation pages and be extremely diligent in verifying your account has truly been canceled. The only way I was able to finally get charges stopped was to call them direct and that was even a trying and frustrating endeavor and quite frankly annoying that it required such action.
Hi James D.,
I’m very sorry that you encountered cancellation issues online. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My niece used my card for a $2.95 cv and for the last 5 months I have to discovered they have automatically deducted between $59.95 and $62,95... Contacted them this week and no reply...
Hi Megan M.,
I’m very sorry if you were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Your company falsely represents itself. You say that the charge is $2.95, then you turn around and charge our credit card for $39.00. I call to try to figure this out and I get the run around from your representatives. I will be filing a complaint with the Better Business Bureau. And I will also use social media to advise everyone I know to NOT use your site. That is not at all good business. I also know that you will probably not respond and that I am only 1 person and anything I do or say will not affect your business at all. But to the people who I come in contact with in my professional life as well as anyone in my personal life will be that many people that could have received a good report from me regarding your business. Now they are customers that slipped away from you because of your shady practices. You're not affected by what you do to people but if you have even a shred of good to you at all you will stop taking advantage of people who may be unemployed such as myself. You took food from my babys mouth with what you done. I know that you are probably just a customer service rep reading this, I too am a customer service rep. I don't make a six figure income as you don't either. I hope from one working class person to another you will pass this along to your superiors and ask them to pass it along. If not then may GOD bless you and my prayer for you would be that you never have to go through this in an already tough time. I hope your job does not lay you off as mine did. Have a blessed day.
Hi Vonda B.,
I’m very sorry that you have had this experience with our service and did not have the best customer service experience. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Expected to pay a few dollars for a quick resume, as advertised. Cancelled my subscription within the two week trial (even got the confirmation email) and was STILL charged $50 USD a month later. This is robbery. Please avoid this site.
Hi Andy L.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Alright, first off they didn't even have a cancel button on their website to cancel the subscription. They don't even give you an email like any other website would letting you know that they are going to be drafting it. Money back guarantee
Hi Austyn T.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was writing my resume and was having trouble getting it to come out the way I felt would be eyecatching. After using LiveCareer and making a few minor tweeks in verbage, things just seemed to fall into place. Thank you, Live Career!
Hi Ed C.,
We are glad that to be of assistance. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
After needing a CV for a new job and never having one previously! The ease, help, tips and modern looking designs from Live Career are second to none and helped me land my new job! So thank you all at Live Career.
Regards Tom.
Hi Tom P.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Whether you are a beginner or advanced, this is by far the best site to guide you in the right direction to find a job. It took me less than 2 weeks to revamp my resume and cover letter and find a job. Customer service is great, very pleased, thanks again!
Hi Monica G.,
Congratulations on your new job! We are so happy you loved our site and service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I signed up to finish one cover letter. The next thing I know I am charged 40 for a monthly service. When I contacted the company I was told I was outside the 14 day money back guarantee and they would only offer a partial refund even though I hadn't used the service. I am in the process of fighting the charge with my CC company. Stay away!
Hi CJ J.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
PAID THE 2 DOLLARS FOR THE 14 DAYS. I PRINTED OFF MY RESUME AND NEVER THOUGHT TWICE ABOUT IT. GOT CHARGED $40 20 days later wtf. I HATE AUTOMATIC RENEWEL BS LIKE THIS. YOU REALLY THINK THAT SOMEONE LOOKING FOR A JOB HAS EXTRA MONEY TO THROW AROUND ON SOMETHING LIKE THIS.
Hi Joey W.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We sent a payment confirmation email stating the date and amount of the auto- renewal. The description of our subscription details are also listed on the sales page. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
BEWARE!
I warn all users to stay away from this website I deleted my account confirmed this with a rep and got charged 3 times for $44 Canadian and the representatives did not offer any compensation or refund, you ;d think cancelling the account and having that confirmed when you clearly say I want to cancel so I'am not charged again would resonate but nope they well continue to bill you for absolutely nothing and you will continually get disconnected trying to explain this to them over chat, they also won't give me any information on when I deleted my account so my credit card company won't even reimbursement.
WORST EXPERIENCE ONLINE EVER.
Hi Nicolas D.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I needed a resume fast. The templates are easy to use and very helpful.
My only issue is with closing the account. Should be a little easier. Otherwise a great service.
Hi Stuart C.,
We are glad that you found the site helpful. We wish you all the best!
With regard to closing the account. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Best Regards,
Anna
LiveCareer
I google FREE resume templates and they came up. Little did I know that only building the resume was free and that I would have to pay to save it. You can call me naive and tell me that's how the world works, but keep in mind, I'm 24. The last time I built a resume I was 20 and the site I used was COMPLETELY free. Anyway I didn't want to pay a monthly fee because I'm unemployed and can't afford to be charged monthly for something I only used once and don't need anymore. So when I paid I USED A GIFT CARD! So how they got my credit card information is beyond me. They're just lucky I decided to check my account one day. I went to my bank to see if they'll credit me the money and, they said that they would, but they would have to file a fraud claim first. So they told me to talk to them first and, if they don't give me my money back, they'll happily put in the claim and refund me themselves. Gotta love banks having your back. This site clearly doesn't.
Hi Katie M.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
According to the sales reps: The company stands on a platform as if they give full disclosure, and everything is "clearly stated in the email" but it is a total scam! If it weren't a scam they would just give a refund! I went into my settings, and deleted my account prior to the end of the 14 day trial, yet the $39.80 charge showed up today on my statement--- because they hide the way to cancel under "subscription" tab. What is the difference between the two? If I want to delete my account wouldn't that end my subscription? No, not here. They are charging people based on a technicality and it is CRAP!
I love how in the other reviews ANNA [customer service rep] copy and pastes the same reply to all the poor reviews... It would have been so much easier to just write my own resume, rather than deal with unjust billing of my account.
Worst experience with customer sales reps EVER!
Hi Stefani G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Aside, from the cancellation in your Account Settings, we also offer several ways to cancel including by phone, live chat and email.
Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I subscribed understanding there would be a charge for the service. This big problem is trying to cancel. I used the cancel subscription button and I still was charged twice! Once for $35.80 and then two weeks later for $39.80. I called to make sure it was cancelled. Well we will see... hope no more charges come out or I am going to be livid. I would have given this company a 5 star rating until I came across the trouble of canceling.
Hi Kendra M.,
I’m very sorry if you encountered trouble in cancelling the service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Cancelled my subscription without any problems what so ever!
Hi Abby P.,
We are glad that you found the subscription easy to cancel. We wish you all the best!
Best regards,
Anna
LiveCareer
I wanted something quick and easy - well not so quick and not so easy. It imported my current resume and completely screwed up the formatting. When I tried to rewrite it, it kept formatting it incorrectly and after hours of messing about with it to save it I had to pay for the pleasure. Not so much, but the auto renew function really is just a way of stealing money. I usually pride myself on not getting caught by auto renews, but this one certainly managed it. And seriously £20 a month for a resume service - SERIOUSLY!
The only positive thing about my experience was the live chat customer service who sorted it all and cancelled my subscription in about 2 minutes flat. Now THAT's service.
Hi Lucy P.,
I’m very sorry that you have had this experience with our site and encountered formatting issues. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We send a payment confirmation email upon purchase stating the date amount of the auto-renewal. The details of the subscription are also listed on the sales page. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time, and we do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary H.,
I’m very sorry that you have had this experience with our site and customer service. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer