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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Like other reviewers I was lured in with the promise of a "FREE" resume, then found out you must purchase access to be able to print or email it for $1.95. No problem, it seemed like a good deal... until it automatically bills you $40 per month without your knowledge! After 6 months of not knowing I finally figured out what was happening... asked for a refund and was able to only get the most recent month's charge back. Terrible business practice! I did not get the value for my $200 USD that paid them for sure!
Update: A company that is truly "committed to providing great customer service" would not allow so many of its customers to feel as if they were stolen from. Instead, a company "committed to providing great customer service" would be happy to provide a product/service for fair value. I would be happy to pay for a great resume builder. There is no need to lure people in and employ sneaky billing practices. I did not receive fair value for the amount I paid, period, and the attitude of the company is uncaring. Livecareer, I hope you enjoyed the $200 you got out of me. Apparently 18,981 people have viewed this review so far, so I think that the amount of money that you have probably lost from all of those who will now not use your services will far exceed the quick cash you made from me. I hope you choose to seriously evaluate your business model in the future and actually choose to provide that great customer service you speak of someday.
I gave them 1star only because 0 is not an option. This "company" is nothing more than thieves and crooks. Do NOT use or pay for their services because you will be paying for life. Try to cancel-Good Luck. It is amazing that they are still in business.
Hi Leigh J.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at [email protected]
Bet regards,
Anna
LiveCareer
Tried to sign up for the cheapest service and it signed me up for $100 a year that they would not refund. So, I got to download a resume template for $100. Then they snuck an email through that did not go into my primary mailbox saying that I had to cancel by 7/7/15 to not be billed again. 1 and a half months later I notice the charge on my credit card during a time when I really need the money. Thanks! So of course they would not refund the money. Do yourself a favor and just download a template online for free. This company is a SCAM. Useless.
Hi Michael H.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Bet regards,
Anna
LiveCareer
This site is so easy to use and guides you step by step in building a professional resume that will stand out from others. Very friendly service and help is just a call away!
Hi Robert S.,
We are glad that you found the site and service helpful. We wish you the best in your career search.
Bet regards,
Anna
LiveCareer
I was dreading the task of updating my resume and was searching for an online service. Then I came across livecareer.com. It was so easy to use the online template to update my resume. Thank you livecareer.com for making a not so enjoyable task enjoyable. I couldn't believe I had an updated resume that helped me to get calls from potential employers right away.
G Smith
Hi Gwendolyn S.,
We are glad that you enjoyed the site and found it helpful in your job search.
We wish you career success!
Best regards,
Anna
LiveCareer
Ok I understand the trial but seriously I couldn't even find the damn canellation button and when I called last week I also asked for a refund but no my ACCOUNT GOT OVERDRAFTED the guy i talked to didnt even hear me ask for a refund apparently. This is serious bull$#*! i honestly hate the damn website!
Hi Geneva C.,
I’m very sorry that you were unable to find the cancellation link on the website and did not get the best customer service experience. For future reference, you can cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request [email protected]. Once your subscription is cancelled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I wish I had read this page before using Live Career. My experience is the same as others who have posted. Used the resume trial and didn't realize you had to cancel or they'd automatically charge your account the monthly fee. Additionally, there were a few charges for "international fees"... The representative told me they've made it perfectly clear that unless you cancel, your account would be automatically billed. BAD Business! This should be illegal!
Hi Sam S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
Hi Debra S.,
We are glad that you found the site helpful and easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Ive never experienced such a thing. I first paid for a week cca 2 dollars. But out of nowhere without my agrement this site have debited cca 80 dollars from my account today. I was shocked to get my account statement. I am seriously requesting to REFUND the whole amount ASAP in my account. Im really dissapointed, horrible business practices...
Hi Sona F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I experienced the same like others. They have a very decieving tactics that youll think its a good deal but they will keep charging you for nothing. Very bad business. Theyll take advantages of your cc info. So better cancel your CC or else they will keep ripping you off.
Hi Joseph B.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I called to cancel multiple times before my 14 day trial. They said they had no record and charged my account for $35. I'm livid over their terrible customer service and I will make sure to never recommend or use this company.
Hi Aubre C.,
I very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
LiveCareer sounds like a great deal at first. But what they don't tell you is that once they have your credit card number to pay for your supposed $1.95 resume, they're going to charge it AGAIN $39.80 in 14 days. We had NO IDEA, there was no information or fine print indicating this would happen. After our card was charged $39.80, we called the customer service number from the website and were sent to a call center outsourced to India. In addition to the frustrating language barrier, we were told they could do nothing to refund our money. According to the representative, the confirmation email from the original resume we paid for included information about our card being charged $39.80 if we didn't call and cancel in a 14 days window. We never even opened the confirmation email - who does anymore? This is false advertising and very misleading marketing! How sad too, because the resume program is actually very nice and helpful. Had LiveCareer been honest about open, honest, and outright about their monthly plans, I would have had some respect for them. But burying terms and conditions that were NOT AGREED to, inside a confirmation email is completely unacceptable. We will be disputing this charge with the bank first thing on Monday and post more reviews to help others avoid falling into this unfair trap. LiveCareer, stop ruining your good product with false advertising!
Hi Brian P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on the subscription sales page before you enter your card information and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I only wanted the 14 day subscription but then it said it would auto renew but i could cancel by going to my account settings. Every time I try to go to the account settings it gives me an error page. Not very happy. I've sent two emails so we'll see if they respond. If I get this issue taken care of in a timely manner I will adjust my rating but if I end up getting charged the renewal fee I will take further action. I just wish I had read these reviews first because I'm obviously not the only person having this problem.
Hi Jeri J.,
I’m very sorry if you encountered cancellation issues online. We do offer other ways to cancel including by phone and live chat. I can also help you with your concern. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I understand the warning about the 9.99 charge PER WEEK after 14 days. BUT there are people out there that are jobless and are trying to save as much money as they can. What if they totally forgot about the 14 days. An email of phone call would be nice. Also 9.99 FOR WHAT!? What do they do besides making resumes pretty? Do they help you find a job? Do they call you with a representative with job leads? NOPE. THESE PEOPLE ARE DISGUSTING! STAY AWAY!
Hi Juan C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on the subscription sales page and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
Please Do not waste your money on LiveCareer. To expensive for very little. Customer support is scripted with no human quality to it. Horrible horrible horrible.
Hi Nicole C.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
I have a major issue once again and, once again, there is no online help / chat or any other contact except phoning. (a) I live in a 9 hour time difference zone to Livecareer (b) cost of calls is exhorbitant. I need an EMAIL or CHAT for assistance!
My current issue is that, what is saved and appears in Livecareer is NOT what is downloading! Please see photographs / screengrabs.
HELP!
Hi Judith O.,
I’m very sorry if you encountered formatting issues. I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
It lets you think you're getting a free resume template but makes you pay at the end to get it. Had trouble with it printing correctly and uploading to an application website. I don't advise using it. Does have nice templates.
Hi Carol M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
With regard to the printing issues, it is advisable to download it in PDF or MS Word format, save it on your computer, then print it directly from there. For uploading to an application website, some sites would prefer it in plain text format only.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
I signed up for a 2 week trial which you do have to pay for. Howver I was charged once at sign up and then again the following day. Not only that at the end of two weeks I cancelled the account and then realized I had been charged an astonishing $40 that Same day. I contacted them and they refused to refund my money so I am left with no subscrption and I am out $40 for nothing.
Hi Allison M.,
I’m very sorry if you encountered formatting issues. I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I will report this site to the FCC. Fraudulent company... I never signed up and they are taking $39.80 every week. Watch your statements carefully and change your card info. The 888# on their site and 800# on my bank statements are non-working numbers. I even got charged an international fee which proves this company is NOT based in San Francisco.
Hi Margaret J.,
I’m very sorry that you have had this experience with our service were unable to get in touch with our customer service. Our phone lines are up and running. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. It is billed every four weeks, if not cancelled. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
It's very hard to cancel this subscription. I had to cancel my credit card.
Hi Julie W.,
I’m very sorry if you experienced difficulty in cancelling the subscription. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi TC.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at [email protected]
Bet regards,
Anna
LiveCareer