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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I would like to cancel my substitution as I have been employed for over 6 months now.
This peoples has strangest terms, conditions and worst policies when stealing your money without your authorization. I have been a victim of this and they added me to automatic subscription and took the money without even a single notification not even a billing email. Stay away dear job seekers.
Hi Victim L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
I have just realised that I too have been scammed by this despicable company. One of my kids must have used them in January and paid with my card. I see the original transactions for £1.95 and 95 pence, followed by a regular £22.95 deduction every month since. I don't check my entire bank statement regularly which is how this deception has been overlooked. However, I shall be on the case with much alacrity and venom, first thing in the morning. Judging by all the reviews I have since read, they should be closed down or at the very least, investigated... might contact one of the television programmes who indulge in this type of investigation. Rip Off Britain might well be interested!
Hi Lorraine K.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
DO NOT TRUST THIS COMPANY. They will charge you for a service you don't even sign up for. There are free resources out there that are better than this website, which I used but somehow got scammed by this company. Their business model is to scam people and provide terrible service. I would not even have given them one star if I did have to
Hi Ross D.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
I do not ever recall authorizing payments from them. 10 months later I look on my statement and I have been being charged 54 dollars a month for 10 months! I called and they just stated I agreed to the terms. You will not receive any updates, invoices or future emails so it is extremely easy to be taken advantage of until the next time you question your statement. NEVER EVEN THINK OF USING THIS COMPANY! I'm out almost 600 dollars because of them. Bravo livecareer, bravo.
Hi Sarah R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
Nobody has helped to do my resume, so why should anybody take money from my account? THEFT!
Hi j. K.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
The site has a good idea behind it but it is completely misleading, just another company taking advantage of people who are down on their luck and trying to do better.
Hi Jane C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you feel this way. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
Absolutely terrible company, at 1st they charge you to print of your cv which is only a £1. The CV was awful not very professional I would not hand it to a potential employer. Then they charge me twice totalling in £50 for nothing, which they have taken from my account, without any notice or even a receipt so I know where the money had gone. DO NOT USE.
Hi Emma M.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
Very disappointing. I wasted a lot of time building a resume on this site, only to find that it was not cleanly editable in Word and that what you see on the screen is not what prints out. Also, order of education was randomly changed when I logged out.
On-line help was useless. Phone CSRs tried, but they could not overcome the systems failings
Don't spend time or money on this one!
Hi Jone H.,
I’m very sorry if you encountered editing issues and did not have the best customer service experience. Clicking the print preview will give you a view of the page break. Once downloaded in MS Word format, it can be edited manually.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
This service intentinally mislead and confuse customers - I only wanted to buy one CV, but was charged several months for NOT using thei srvice: no notifications, no updates, no invoices.
If you are buying a CV at one of their products you will be automatically charged for a subscription $38/month, but there is not a sign anywhere saying this. They only say this in one email, but make it in the very end of the letter.
And they make it intentinally because:
- Not a word about subscription and its price when you buy just one CV
- They include information about subscription only in one email (when you buy one CV in the very end of the email they say: "As a reminder, to avoid any disruption in your job search, your subscription will automatically renew each month beginning on 08/06/2015 at 23.80 per month". But they say - "Order amount: £2.95" I am not a native Englisj speaker and I could not understand what do they mean saying at 23.80 per month.
Overall the service brings no real service - just scam and fraud
Update: Anna B. Says "We are very committed to providing great customer service and again are very sorry that you had this experience." But everyone must undertand that they are not - all their product is about making you subscribing to their (service - I wonder, can we call this service att all?) without understanding what is happening. Their product and their business model is SCAM.
There should be a class suit against this company with the demand of refund and changes to be made in their product or its complete shutdown.
Hi Levgenii S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
MyPerfectResume
Be aware of cancelling their service right away - as soon as the first dollar was charged from your credit card. Later their charge $39 monthly for nothing!
Hi Ada N.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
They do not tell you until your template is complete that you must pay to print or download a word or PDF. All you get for free is a plain text document. Beware!
Hi Marcy L.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
The formats and user friendly prompts on this site were easy to navigate and made it very simple to create a professionally formatted resume and cover letter in far less time then it would have taken me independently. Also very affordable and I really like knowing there is 24/7 online support available for any questions. This will be my go to site for any future resume and cover letters. Thank you.
Hi Kim S.,
We are so happy that you found the site easy to use and liked our customer support online. We wish you career success!
Best regards,
Anna
LiveCareer
Horrible site! If you want to be charged multiple times and if you want the price to continue to rise and be completely unaware of it than go ahead and use this site! I was tricked I to thinking I was paying a one time payment of 1.95 to try it out and was charged an additional 60 dollars. Spent an hour with customer service and never got my money back. Going to try and file a dispute! This is such a scam and waste of time. I never right reviews but wanted to aware people on this site!
Hi Bree G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Hi Edith B.,
We are glad to be of assistance. However, I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Whatever you do, do not use this site! They tell you its a "free" trial and then charge you $32 when it says clearly on their site that the subscription is $ 7.99. Tried to discuss this with them and they shut me down and kept the charges. Beware!
Hi Leann S.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Live chat is great agent was really helpful and resolved my issue very quickly. Super customer service.
Hi Karen B.,
We are glad that you found our customer service helpful. We wish you all the best!
Best regards,
Anna
LiveCareer
Recently noticed charges on a credit card I almost never use dating back 10 months for this company I barely recall. It was not clear (in spite of customer service rep I talked to) that this was auto-renew. Customer Service basically said: screw you. Taking it up with the CC company as only recourse. Can't wait to have the Anna B. Bot tell me how sorry she is for my experience. In spite of what she'll say, I never authorized auto-renewal. Stay away from this scam!
Hi Bruce W.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience, however our representatives were trained with utmost respect to our customer ensuring quality service using positive language.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
They do state that you have to cancel your subscription or you will be charged monthly. I ended up deleting my account instead of unsubscribing. It was definitely misleading and confusing. HOWEVER, they were quick to fix the problem and refund my money. I appreciate good, quick customer service. The resumes do look really good, but also keep in mind: it's free to design, but not to print or download. This company has definitely been stepping it up.
Hi Aurora M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I want to join mturk, can explain the process of this company,
Is it works in india or not
Justnow i signedup
Is it work practically in india?
Hi Lakshmi N.,
You post your query to LiveCareer. LiveCareer is a Resume builder site. In these tough economic times, a well-written resume is essential. LiveCareer’s interactive tools - including a cover letter builder, resume builder, vast array of resume samples and LiveCareer review process – help job seekers easily and professionally secure the jobs they want. With LiveCareer’s award-winning application, building a standout cover letter and resume is easy, affordable and professional for all job seekers.
To address your query, the best way to do is to go to Amazon Mechanical Turk site.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melanie C.,
We are glad that you already found a job, Congratulations!
You can cancel your subscription at any time by calling our toll free line is 1-888-816-0576; representatives are available M-Sunday 6am-midnight EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is cancelled, you'll receive an email confirmation. Additionally, you can click live help to chat with us online to request we cancel your subscription.
You can also contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer