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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Excellent customer service! They returned all my money for their monthly fees after I asked them.
I certainly did not like the idea of auto renewal. I only wanted to use the service once so that I can take a printout of my resume but having to pay almost $40 for the entire month does not seem right to me. I expected a better price structure.
Anna B. [LiveCareer Rep] Greetings resumejohn g, We are very sorry that you have had this experience with the service. We provide the information and explain that the subscription is auto-renewing. The auto renewal is provided with the features of the 14 day subscription on the sales page, its also stated as well on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation of the account is going to prevent the account to enter the monthly subscription. Once it’s canceled, we send a cancellation confirmation email for your records as reference. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
You sign up for the 10 day trial for unlimited access for 10 days and think $10 for 10 days seems reasonable and fair. In the very very very fine print they state that they will auto renew after the 10 days is up. When you call to cancel, they will have a VERY difficult time finding your account and then try to sell you on more their worthless service.
Greetings Leah B, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
I went to this website to create a resume for my wife. I found this site on Google after searching for FREE resume templates. After sitting and creating the resume, for nearly 30 minutes I went to print it out only to find that they were charging me $1.95. Well, I has spent the time and agreed to pay the one time fee. Then today, I was checking my account and discovered they were charging me another $40.
I called to inquire what the money was for and was told it was for the membership that I ordered. After explaining I did not order a membership they instructed me that the $1.95 was for a fourteen day trial and if I had not cancelled in fourteen days that they would automatically enroll me in the membership. I called and complained and wanted the money refunded. They told me that they would cancel my membership and reimburse me $30 for the unused part of the membership.
So, beware of these kind of FREE sites and really read what you are agreeing to.
Greetings Chuck, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
Yesterday, I complained about the service I had received. Today, I was contacted by a representative of the company. For that quick response, I will give them a great review.
The representative was very apologetic for the costs that I had been billed for 9 months at $39.80, however, she stated that the only thing they could do was refund the last three months $119.40. A third of the costs... well, I hope that the $238.80 was worth it in the end.
This is why I say that:
I am sure after she researched the account she could tell it was never accessed or used again after the initial payment was made. I am taking some responsibility as this was my fault because I trusted my sister to cancel this after the 14 day trial period was over and I failed to follow up with her to make sure it was done.
However, the notifications that were sent (as the representative stated) were sent to my sister's email address NOT MINE. I was ONLY the credit card holder and since she placed the order the she saw the auto billing information given on each page of the process, if this was not cancelled, NOT ME. Now, this was the reason that I was given that they could only refund the last three months. This make no sense at all. I ever was a part of that process to be held responsible for or accountable for, yet it was my card that was billed. As far as I am concerned, the "free" resume was a lie to begin with that drew her in and had her provide all of her information to, but they would not let her print it without providing a credit card because they knew that this would happen. Some people are forgetful or irresponsible and they can get nearly $40 a month for a service that is not even being utilized. It is shameful.
I think that this company should have refunded the total amount since the account was never used more than to print the "free" resume. Bad business practices will come back to cost them more in the end than what it would have cost them to refund the entire amount. I know way to many people and I truly understand what a bad review can potentially do to the bottom line of a business. I believe that this review will definitely change the minds of those I personally know or network with on a daily basis. I still would NEVER recommend this company to anyone!
Hello Michelle H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or please check you inbox I already send you a message to double check you account and the final resolution to see if there's is any opportunity of further assistant.
Best regards,
LiveCareer
According to the reviews on sitejabber and the complaints filed to the Better Business Bureau, this is a very unethical company. If you believe you have been duped by this company, email their CEO:
*******@livecareer.com
We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
I gave them my credit card information, just so i can print off my resume after using their "free" resume builder. Turns out i had to pay them a small fee of $1.99 which i did. I checked my credit card statement and they have deducted just over $250. I tried to email them, no reply. Just an automated email saying they will get back to me within 48 hours. Its been 2 weeks now. I am lost. I don't recommend this site. I don't have a job and I cannot afford much this christmas.
Greetings Justauzer S, I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. You can email me at [email protected] or you can check you inbox, I have send you a private message to assist you directly as soon as posible.
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION. They will continue to charge you even after you cancel your subscription. I was charged $40 a month for 9 months. There is nothing to do on the website. Hate this website. You're better of without it
Hello Olivia S, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
This site is a rip off. Do not provide them with your credit card information!
Update to review: The company did end up contacting me and offered to refund the amount they posted to my card. I did incur some insignificant international VISA charge but at least they did the right thing for me on the larger amount. I do appreciate that.
We are very sorry you feel this way about our company. As any other company we have our terms and conditions available to customer to see before purchasing the service as well we give the client the ability of using our builder for free with the ability of seen the final result and as well be able to download the content in a. Text format. However in order to use our templates and designs as well the premium futures we have the different subscriptions plans that give you 14 days of access for a current initial amount and we have 4 different statements that indicate the terms and conditions of use of the service and the auto renewal of the subscription if it's not canceled during the 14 days period. We are very sorry that you have a bad experience with our service we are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Like thousands of others I used this to quickly build a resume and paid the $2 and then immediately called to cancel. It's now the next month and my account was overdrawn by $40 by LiveCareer. Let me be clear... THIS IS FRAUD. I stayed on the phone for almost an hour to cancel. Now I'm still unemployed and my bank account is empty.
Hi Haley H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or or check your inbox since I already send you a message to be able to assist you further more.
This website at first was very awesome, but then it started messing up it wouldnt let me edit my resume so i decided to just print out what i could and i had to pay.
If i could i would give it -5 stars
Strongly disappointed
Greetings Taylor A, thank you for your feedback and I’m very sorry that you have had this experience with our service. We could have help you with your issue and of course assist you to build correctly your professional resume, I’m' really sorry that you encounter some problems with the builder. If you have the need to use the service again you can address us by email, phone as well by the socials media and we can offer you better's offers as well explain to you further more the benefits of the service and how to use it and get the best of it. You have a wonderful day and if you have any more concerns please send me a private message and we will take a look at your account and assist you further more.
Best regards
Live Career
Best regards live career
I am Ready here for every one that needs this website for building the resume, i know every thing about them
Greetings Maryam Z, thank you for the feedback. We live career have every detail of the subscription terms and conditions as well as other statements in the page that indicate that we have the initial period of 14 days access to a recurrent payment of a monthly basis fee that give user the ability of having all premium futures and benefits such as the Resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area and more. Thank you for your feedback, have a wonderful day.
Don't do it. It's not free. You create your resume, then they make you pay & subscribe to print it. They're counting on you forgetting to cancel your subscription. Which 90% of people do, including myself. $#*! these people, $#*! this company, they should all be thrown in prison for this bull $#*!.
Greetings Bob S. I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
I was looking for support in writing my CV. I accepted to pay around 1.5 USD for a one shot service. This dishonest people are now charging me 39.80 USD monthly!
Never subscribe anything by them!
Hi Mr. Oliver C, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or or check your inbox since I already send you a message to be able to assist you further more.
I used this site to create a resume for my husband who was just laid off. The template were easy to use and I actually got a very nice resume for him without me having to draft from scratch. I needed a resume right away for an online job application. THIS part was fantastic!
Then comes the billing. Now, to those of you who are screaming about the monthly charge, that's your own damn fault. I check my bank accounts daily, DAILY, to make sure no one has gotten hold of my bank info. It's just the smart thing to do. They charged the $1.95 on the day that I used their service. I went in and cancelled the subscription right after I downloaded the resume. HOWEVER, the NEXT DAY, there were two additional charges, one for one cent, one for two cents. If you keep track of your bank accounts and banking practices, you will KNOW that those little charges are used to test that your account is a valid account. Since they had already charged the day before for what I used, there was NO REASON to test my card later, UNLESS they were planning to charge me for the subscription that I had cancelled. I immediately cancelled my debit card and got a new one. Moral of the story... KEEP TRACK OF YOUR BANK ACCOUNTS, and you won't have your accounts drained! They only got me for 3 cents because I caught it early!
We appreciate you sharing your experience with us, Tracey. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Horrendous company DO NOT USE AT ALL i have been charged sine June and was only meant to be £1.95 i was speaking to a member of staff on chat and all he was interested in was saying have a nice day was rude and ended up cutting me of the chat NOT HAPPY AT ALL this company is ripping people of and is just a huge SCAM
Hello Sarah D, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or or check your inbox since I already send you a message to be able to assist you further more.
Same as many before me: Site showed an offer for $1.95, but was billed $40.20 instead. Paypal receipts show the original advertised amounts, but that wasn't what was actually charged to Paypal. Disputing now, since contacting this company seems impossible.
Greetings Normal U, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or or check your inbox since I already send you a message to be able to assist you further more.
Like everyone else... they billed me over $40 for a trial that was advertised as costing less than $2.00. No better than thieves who steal your wallet.
Helo Jennifer F, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Live Career
They said my subscription had been cancelled but charges kept posting to my credit card. The customer service representative was a defensive jerk and of no help. They refused to refund my credit card charges after the date the subscription expired. Finally after multiple trips to talk to their supervisor and further investigation they agreed to the refund.
Stay away from this website!
Greetings Karla J, I’m very sorry that you have had this experience with our service. We hope that the final resolution have been pleasant to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected].
Best Regards,
Live Career
This is why I canceled their service!
Do not even start your resume on that web page, Waste of your time!
--------
First, You should let user know before starting the aplication(resume-typing), after spending all that time on a resume, you guys are forcing the user to pay and it is not ethic at all! Second, Web page runs too slow and gives the error all the time. Got an issue and typing just couple of sentence took me for an hour! If I am paying for that, You should totally provide a better service!
Dear IIknur G,
I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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