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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This is the worst company. I was informed I was only going to be charged 1.95 for the one resume. I was charged 39.95 for a month after 14 days. I called for a refund thinking it would be simple. They refused to give me a refund. The customer service rep hung up on me, after saying she was the supervisor and that there was nobody above her I could speak to. She said they have a no refund policy, which I agreed to when I paid the $1.95 for the one resume. HERE IS THEIR REFUND POLICY AS POSTED IN THEIR TERMS AND CONDITIONS:
REFUND POLICY
ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at *******048, emailing *******@resumegenius.com, or by using live chat via ResumeGenius.com.
NO WHERE DOES IT SAY NO REFUNDS.
This place is a scam. I called my bank to dispute the charges and we will see how that goes.
They provide mediocre service and charge your credit card subscription fees even when you did not sign up for a subscription. DO NOT USE THIS SERVICE. IT'S A SCAM!
We apologize that you had this experience with the service. On our system you can create unlimited amounts of resumes and cover-letters and download them on plain text for free. In order to download the resume with our templates and designs you must be a premium member of our service. We provide to our new customer to try the service for a trial period for $1.95. This will give you premium access to the service for 14 days so you can explore the different tools and templates that we have available on the page. Before the subscription is purchased we provide the information that after the 14 day trial is over is going to auto-renew to the monthly subscription. We also have this information provided in the checkout page and a customer also receives an email with all the information of the subscription when the order is processed. We offer many ways to cancel the active subscription, this include self canceling on the page under your settings, by chat and also you can call and we can assist you on the cancellation. We are very committed in providing great customer service. You can contact us directly at [email protected] so we can provide you with assistance on your current situation as well we send you a private message so we can help you achieve a timely resolution.
Best Regards,
LiveCareer
I used the live career service to quickly make a resume, it looked fine until i downloaded the pdf version. It looked terrible, it was completely different than the preview. Not just different but it looked worse than if I made one with a basic text editor. The font looked like it out came out of a printer from the 80's and all the lines seperating sections were replaced with dots. I've emailed customer service and have not heard back. I have cancelled my account should be set to expire in about 2 weeks. I've noticed that in my accounts section it doesn't allow the user to edit or remove the billing info, which is very odd. I'm a web developer and I'm aware of the thinking that goes into these applications and limiting the users ability to edit billing is most likely their intention. I hope they don't "accidently" bill me for next month.
Hello John K, I’m very sorry that you have had this experience with our service and that you haven't receive a reply to your request to our customer service department. We are going to send you a private message to offer you assistance and as well to take a look at you account and confirm that it was canceled correctly as well to assist you with you concern about the billing information.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
LiveCareer
This site applies a well known scheme of stealing your money. They lure you in with a free account, and you don't have to pay the first month. But in the terms and conditions they clearly state that after the first month they enroll you into their monthly subscription. And this is their business model. It is legal and they count on users not noticing for as long as possible that they are taking their money. When you finally notice, there is nothing you can do since the terms and conditions are clearly stated.
So it's not illegal, but it's still a scam. A legal scam. And no matter how many "appologies for you inconvenience" you will receive, they still tricked you into taking your money. Nothing free will ask for your credit card.
We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues or concerns. You can email us at [email protected]
Best regards,
LiveCareer
Opened an account on 1/*******, attempted to cancel on 1/10/2016 at their website online, kept getting "oops" msg and would not allow me to cancel. I immediately sent them an email explaining that their website was not allowing me to cancel, as they clearly say you can, and that I wanted to cancel ASAP. Keep in mind, this is well within my 14 days to cancel! I received a response from them right away apologizing for the inconvenience of the website and that they were sorry to see me go. ACKNOWLEDGEMENT that I wanted to cancel. I thought all was well but... THEY CHARGED ME 6 DAYS LATER ANYWAY!
I called immediately to find out what had happened and why they charged me. The rep I spoke to was very friendly and apologized that I was going through this, and that he could see the email I had sent to cancel and that he would send a request for a refund. Again, I thought all was well, but... I have now received an email DECLINING my request for refund stating I was over the 14 day period! UNBELIEVABLE! How this company gets away with such unethical practices, I truly don't understand. I realize there may be people who actually didn't cancel in the proper time, and had to be charged, but I most certainly cancelled in time! And by the reviews I'm reading, this seems to be a typical practice for them. I know its only $40, but the lack of ethics & shadiness of this company is shameful.
I will be closely watching my bank account to make sure they don't STEAL another $40 from my account. BE AWARE... this company is shady at best!
Anna B. [LiveCareer Rep] We apologize for any inconveniences you may have experience while canceling your active subscription. We are committed to provide great customer service so we can definitely verify your account and provide you with further assistance. May you please contact us via our support email [email protected] with your account ID as well as the email address that you use to create your active subscription so we can verify all the information regarding your account and help you achieve a resolution in this case. We also sent you a private message so we can help you directly.
Best regards,
LiveCareer
WISH i HAD READ THE REVIEWS BEFORE DOING A CV FOR MY 16 YEAR OLD SON - £23.80 TAKEN FROM OUR ACCOUNT, AS OTHERS TOLD IT WAS IN THE TERMS AND CONDITIONS, REQUEST FOR A REFUND 'REFERRED TO THE REFUND DEPT FOR A DECISION IN 2 DAYS'!
AVOID THIS COMPANY AT ALL COSTS
We apologize for any inconveniences we do explain when you select our 14 days access period that after the 14 days it will auto enroll into the monthly service. It also explains you that you can cancel at any time. This alert is also given when the credit card information is requested where it explains that unless you cancel you authorize to charge you every four weeks at the current rate. Lastly when you finish enrolling you receive an e-mail explaining this as well.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly in a private message if you have any further issues or you can email us at [email protected]
Best regards,
LiveCareer
Worst CV company ever! They charged my account 32 euro for nothing. They refused give back refund. When you are paying just above 2 euro for CV, they put you on FREE MONEY list! After two months or so you will be surprised as well when looking in you account summary. Everything what they said- it's in Terms and Conditions.
SCAM!
Greetings Sintija S, I’m very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
SCAM This is a horrible company. You think you are getting a resume for $2.00 and then you are charged 39.80. Wish could rate them -100. BEWARE. This has happen to too many people. Contact the BBB or get together to file a lawsuit. This needs to be stopped. NOW
Hi Dorothy, we are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have sent you a private message to be able to communicate in a secure manner and be assist your directly. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
Absolutely disgusted they keep taking money every month for nothing, when you try to contact them you can't!
Greetings Karen B, I’m very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
I have send you a private message to be able to communicate in a secure manner and be able to assist your directly. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
Make sure you delete your subscription as soon as you create your resume, they charged me $39 every four weeks for 2 years without letting me know that they were charging my account (which is around $950.00). No help or refunds are given once contacted since everything is in the "Terms and Conditions". Just stay away from this site, it's one big scam.
We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. We have sent you a private message to see if we can further assist you.
Best Regards,
LiveCareer
Live Career created a site called My Perfect Resume so they can scam people into a subscription from 2 websites. They will tell you they are charging a minimal fee and then will bill you monthly until you discover it and report them. Terrible scam; they know exactly what they are doing!
Greetings Anna R, so sorry that you fell that way we already replied one of you comment earlier today. If you need more assistant you can send me a private message and I will review you account to see if I can be of further assistant. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
Once I paid my $39.80, to save and print out my resume, they wanted another $1.95.
A red light went off - and trying to cancel, there is no phone number, no address, just a very rude 'live chat' person named Jesus.
Carol - Chicago
Greetings Carol H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone (Scroll down and in the end of the page there a number), live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly via private message if you have any further issues as well you can email us at [email protected]
Best regards,
LiveCareer
WARNING! SCAM ARTISTS! CROOKS! THIEVES! NEVER USE Livecareer.com!
I used Livecareer.com once assuming the one and only transaction was complete.
In September of 2015, I purchased a resume template from Livecareer.com for $2.00.
I downloaded the template and used it to create a resume for my step-son, thinking I was helping him in a most loving and caring way. I made the resume and thought the transaction was concluded. Recently I was reviewing my Visa bill and discovered that Livecareer.com has been charging me $39.80 a month for the last 5 months (I was only on the site once to make that one resume.) They are not up front regarding the monthly renewal. In fact, I would never have purchased the product if I had known about them and their unscrupulous practices. I have since then searched the internet and have found many, many others who were scammed monthly fees by Livecareer.com. I called Livecareer.com and was told that the two week subscription ( I was unaware of) automatically rolls over into a monthly subscription. I was on the site ONE DAY. When I was making my purchase this monthly subscription was not evident. Why in heaven's name would I want to purchase a monthly subscription to do my resume over and over again? I am NOT stupid, but felt that way when I discovered the credit card charges. I called the company and was told to re-read the fine print! Customer service reps must have had many calls regarding this, they have their lines memorized! If they cared at all about the customer they would return fees that were charged to people's accounts! I think Livecareer.com steals money from honest people trying to better themselves.
I will surely make sure everyone I know does not use their services.
I would like this money back, but more importantly, I want this company out of business because of their scam they call a business. Now I am trying to work with my credit card's customer service to get this issue resolved and my money transactions negated. By the way, there was a language barrier at the start of the conversation. As we continued the service representative (and I use that term loosely) became more and more fluent and understandable. Was she trying to scare me away at first by being hard to understand?
I wonder. I asked to speak with her supervisor. She said her supervisor was in a meeting and could not be disturbed. Later in the conversation she said he was out of town. Later she said he would be out of the city for a week.
In summary, WARNING... Live career.com = SCAM ARTISTS, CROOKS, AND THIEVES.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I apologize if you did not have the best customer service experience, we are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues, you can check you inbox since I already send you a private message to see if I can be of further assistant or you can email us at [email protected].
Best regards,
LiveCareer
You sara scam people. You should be ashamed of yourself. You ripped me off for 300. Dollars of hard earned money.
We are very sorry that you have had this experience with our service, Lana. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly you can email me at [email protected] Also we have sent you a privat e message to see if we can be of further assistance to you.
I cancelled this service a year ago. Have been charged 35.80 per month this entire year.
Very shady fraudulent company
Greetings John F, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. It is of very importance that you could provide us that evidence that the cancellation was process. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or you can check you inbox since I took the liberty to send you a private message to see if I can be of further assistant.
Best regards,
LiveCareer
I believed that i cancelled this subscription months ago to then discover they are taking money from my card every month. It appears that i got the same response as everyone else which was we apologise but NO you cannot have a refund. When the adviser no longer wanted to discuss it, i was cut off. I am disgusted!
Greetings Mandy, we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
THESE PEOPLE ARE OUT TO STEAL FROM YOU AND GIVE YOU NOTHING FOR YOUR MONEY. AS SOON AS I ASKED A QUESTION, THEY STARTED BEATING AROUND THE BUSH, WOULD NOT ANSWER AND KEPT TELLING ME I HAD TO PAY FIRST. NO RESUME, COULD NOT PRINT OR ACCESS RESUME THEY LET YOU CREATE. THEY DID NOTHING AND WERE GOING TO STEAL FROM ME BUT I REFUSED TO GIVE CREDIT CARD INFO. THEY DID GET PERSONAL INFO LIKE ADDRESS, PHONE, EMAIL AND MORE BUT NOT MONEY THANK GOD!
Greetings Linda S we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] as well you can check your inbox since I send you a private message to see if I can be of more assistant.
(further info)
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free just select in the format section plain text and you will have your information download to the computer for free. Our pay subscription give the user more benefits such as the resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area, interview videos, career tests and more futures that the clients could see over the web page as well we do have other good offers for those client that want or need the service but at the moment could not afford the initial price for whatever reason, we are here to assist the clients if they request assistant as well we can discuss options in how they can stay with the service and suggest some other help to land the job that may be they are tying to seek.
Best Regards,
Live Career
In May of 2015 I purchased a resume template from Livecarreer for $2.00. I downloaded the template and used it to create my resume. I thought that the transaction was concluded. Recently I was reviewing my visa bill and discovered that Livecareer has been charging me 39.80 a month for the last 8 months (for no service that I can think of).
I contacted Livecareer and they told me that the two week subscription (thats how long you have to build your resume) automatically rolls over into a monthly subscription. When I was making my purchase this monthly subscription was not evident. Why on earth would I want to purchase a monthly subscription to do my resume over and over again?
The company told me that the rollover subscription language is located in the terms and conditions (fine print). And it is also described in the confirmation email.
My issue is that the monthly subscription language is not apparent during the purchase unless you read the fine print carefully or you read the confirmation email (which I did not).
I think livecareer makes its money by counting on people not reading the terms and conditions or opening the confirmation email. Again, they are not forthcomming at all regarding the monthly renewal. If they were I would not have purchased the product. I have searched the internet and have found many of others who are being chargeld monthly fees by livecareer. The better business administration has hundreds of complaint cases exactly like this one. Alot of upset people who had no idea that they would be automatically charged every month. Even netflix sends me a monthly email notice that they have charged my Visa card. Livecareer does not do this either.
In all, I was charged 39.80 a month for 8 months or 318.40.
I would like this money back, but more importantly, I would love for someone to end their ambiguous business practice in which so many people are tricked out of their money.
Greetings Leroy S, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages (not in fine prints they are actually in bullets). We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records.
Live Career offer a full service that include building as many resumes as the client want as well for the cover letters (some of our client create a different resume to a specific job search criteria, that will actually help to be able to direct point skills and the correct professional word phrases regarding to that job they are applying for), sometimes to find a job can take several months and our service give the client the tool to access, quickly modify, create, download, print, email those resume from any kind of device at any time as well they can find jobs through our page and many other benefits.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] as well you can check your inbox since I send you a private message to see if I can be of more assistant.
Best regards,
LiveCareer
Horrible customer service! Used this site once assuming it was free because it says FREE RESUME TEMPLATES and when had to print realized there was a minimal charge so like others who spent so much time decided it was worth to pay. I believe they knowingly mislead customers! Never received an email stating anything regarding cancellation and billing (I suppose it could have ended up in SPAM. Where they should be!) Customer service reps have had soooo many calls regarding this that they have their lines memorized for this! If they really cared about the customer they would REALLY look into and return fees that were charged to people's accounts. I will surely make sure everyone I know does not use their services.
We very sorry that you have had this experience with our service.The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. We also explain that the subscription is auto-renewing.
We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact us again if you have any further issues. Please email us at [email protected]
Best Regards,
LiveCareer
I signed up for the 14 day trial with complete understanding that it was up to me to cancel within those 14 days in order to avoid future charges. My account was inadvertently created in 2 different places (via gmail and via yahoo/facebook) ( i am still investigating how and why THIS happened)
I attempted to cancel one of the two accounts. Did not get prompt response and when I did it did not adress my situation.
So at this point i am down $1.95 + $1.95
Fewer than 14 days time elapsed when i saw a $39.80 charge on my checking account.
And then another charge for same amount...
Email and chat did not resolve my problem. Language barrier and confusion with account set up...
Now i have a third charge on my bank account!
I have requested that the accounts under my name be cancelled multiple times. Now I am being told that it will be cancelled 1/4/16 and that a refund is not possible.
I am disgusted that this is allowed to go on and be presented as a legitimate business.
Greetings Rachel L, I’m very sorry that you have had this experience with our service. Let me go ahead and double check your account, I have send you a private message please send me the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you.
Thank you in advance.
Best Regards,
Live Career
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We're very sorry that you have had this experience with the service of ResumeGenius.com. We are livecareer.com and we are not associated with resumegenius. We went ahead and found the number for their customer service department in Google for you (866) 215-9048. Hope you get a proper resolution.
Best Regards,
Live Career