On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was volunteering in Colombia for 4 months; working with students to learn English and creating a sustainable recycling program. With the little money i had in my account, I trusted this program in create a resume for me. They ended up charging me 54.69 as soon as I had some money deposited into my account. I don't know how much money you expect me to have while I'm volunteering in 3rd world countries but I assure you, I have nothing. Thank you, I don't need food this month.
I just signed up an account and used it during the trial period then forgot it. Then I found it automatically charged me $40 without noticing me anything. I contacted the customer services but they refused to refund me because "Requested refund after billing date". WTF! How can I know I was charged before the billing date? I feel it's a fraudulent company just profiting from careless users like me!
We are really sorry you feel that way about our service. We are very committed to providing great customer service and again are very sorry that you had this experience.We have sent you a private message to further assist your concerns on a secure manner.
Best regards,
LiveCareer
THEY HAVE FRAUDENTLY CHARGED ME OVER $200 I HAVE SENT THEM THE FOLLOWING EMAIL AND THEY WILL NOT REPLY WORST AND FRAIDELENT COMPANY IN THE WORLD!
I HAVE BEEN WRONGFULLY CHARGED FOR THE PAST EIGHT MONTHS FORTY DOLLARS A MONTH WHEN I CANCELLED MY ACCOUNT MONTHS AGO. I CAN NOT BELIEVE HOW CHEATING AND UNETHICAL YOUR COMPANY IS AND I DEMAND YOU DEACTIVATE MY ACCOUNT UNDER **************@gmail.com DELETE ALL MY CREDIT CARD INFO AND REFUND ME $320 DOLLARS I WAS WRONGFULLY CHARGED. EMAIL ME BACK ACKNOWLEDGEMENT AND PROOF OF DEACTIVATION WITHIN 24 HOURS AND IN THE MEANTIME I WILL PUBLICLY BASH AND WRITE REVIEWS ON HOW TERRIBLE AND DISGUSTING UNHELPFUL COMPANY YOU ARE.
We're very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullet points, as well as on the payment and confirmation pages in a paragraph. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If the cancellation is process within the 14 days access the auto renewal will be canceled and the charge for the monthly fee will never be processed. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records and no further debits will be taken.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected] We will send you a private message to follow up your concern directly.
Best regards,
Live Career
I purchased a service for $1.95 and now i am being charged for $39.80. Don't know how can people be so smart to suck the money out of them. This is total fraud and i am not going to forget my money.
Greetings, Alisha D.
We are very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. We have sent you a private message so we can assist you further in a secure manner.
Best Regards,
LiveCareer.
This company has the absolute worst customer service I have ever dealt with! I will make sure everyone I know via social media and face to face interaction on the daily bases knows how awful this company is! I will not stop bashing them for taking money away my family during a rough time. I tried to communicate with this company to get my money back yet it was the biggest JOKE and waste of time of my life! I will now be disputing with my credit card company. Please don't ever use this company ever! The services aren't even that great. THE ONLY REASON THEY PROBABLY STAY IN BUSNIESS IS BY TAKING PEOPLES MONEY!
We are very sorry you did not have the best customer service experience. We are very committed to providing great customer service and would really like to assist you. We have sent you a direct message so we can further assist your concerns in a secure manner.
Best ragards,
LiveCareer
My mum bought me the $1.95 14 day trial to update my resume and WE DID NOT AGREE TO ANY SUBSCRIPTIONS. DEMANDING A REFUND WITHIN 48 HOURS OR THERE IS GOING TO BE HELL TO PAY. STAY AWAY FROM THIS SITE, THEY ARE CROOKS.
We apologize that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
Beware!
Don't use this site. They will mislead you and you will end up paying more money than you would expect!
We are so sorry you feel that way about our service. We would really like to assist you with your concerns. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
LiveCareer
The day I decided to use this website, I was only charged $1, because of the resume downloaded to my computer, I then deleted the account and everything was fine. Checking my bank statement almost a week after, I was charged $39.80 from livecareer even though I was no longer using their services, and I also was never told that they took the money, or that they were going to, they did as they pleased. I called and simply told them what happened, the customer service man was polite and filled out a request form, the board rejected it, because they already took my money, Once again, I was notified, I was furious and demanded a refund, because they "accidentally" activated my account when they were authorizing my $1. I am currently calling again to complain, I have been on hold for 20 MINUTES! I am livid, I am not a rich person, I had to turn off my phone, because I simply did not have enough to pay for it, therefore I am borrowing a friends. I tried to use their website hoping it'd be helpful to find a job, but instead they left me no money. THIS IS BULLCRAP! DO NOT USE THIS RESUME WEBSITE...
Greetings Angel, we are very sorry that you have had this experience with our service.
All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As you mention you deactivated your account. This means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
We are more than willing to assist you, for we have sent a direct message to you so we can take a second look into your account.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously.
Best Regards,
LiveCareer
STAY AWAY from this website. I used the site to make a resume and after paying 35.99 for a subscription so I could download the resume, it didn't look anything like what I had made in any of the downloadable formats. Of course I requested a refund immediately and they denied it. I didn't even take anything from this website and they will not honour a refund. Bunch of scum. DO NOT WASTE YOUR TIME OR MONEY
Greetings Emily, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Your obligation to pay fees continues through the end of the subscription period because the cancellation will avoid the auto renewal but you will still have access to the end of the billing cycle and that is stated in the terms and conditions #35. (https://www.livecareer.com/terms-of-use)
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
LiveCareer
I was scammed over $350. I know its my fault for not realizing they were charging my card but regardless they are disgusting scammers. They make you pay the $2 trial or whatever it is then without your consent they automatically sign you up for a subscription without you knowing. They are disgusting human being taking advantage of unemployed people trying to better their lives. Karma is a real thing live career, and you guys will get whats coming to you.
Also dont bother replying to this comment saying "sorry to hear this bs" Ive contacted you guys multiple times, you are pathetic disgusting human beings.
EDIT PLEASE READ: The only way you will ever get a refund is by going to your bank and getting them to open an investigation. Live career themselves will not refund you but once your bank gets involved they do.
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
Due to fear of reoccurring layoffs at my place of employment, I wanted to attend a job fair last minute and needed a resume. Like other people in need I saw one that seemed to be quick and cheap. Found out today from my bank I was getting charged and sadly I'm afraid to find out for how long and how much because it has been more then a few months since I needed a resume. My card has been frozen and I'm requesting a new debit card. They will not get any more of my money.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
LiveCareer
They tell you that they will charge you only for $1.95 for 14 days and you can subscribe for monthly if you wish. Well, if it is not your wish, that doesn't matter because they charge you for $38.90 anyway! I tried to create a new account and checked if anywhere in the process they tell you that you will automatically be charged after 14 days, no they don't! I claimed a refund and of course they disappeared. No replies to my emails. Live customer representative have become 'unavaliable' for some reason. Oh, by the way, when I first contected them throug their live chat I said I do not accept this payment, I want my subsription to be cancelled and claime a refund. At this point this was what they offered; would you like to pay $3 instead of $38.90? You will have exactly the same benefits! This is total scam, don't fell for it!
Greetings Ozge E, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If the client want to use the service for the 14 days only, they only have to cancel their subscription within the 14 days access and the subscription will not auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
Live Career
I tried canceling my account two days before my subscription was out. It said it went through but apparently it didn't and I was still charged. Called customer service as their website clearly states if youre charged before the 14 day period they issue a refund and since I had been charged even after cancling I assumed getting a refund would be easy. That they would have the usual customer service. They do not. They have the worst customer service I have ever encountered. After calling twice and being told twice I would receive a refund but never did I then get an email suddenly saying I was refused a refund. Even though I'd been told twice I would get one. Then I called a third time. Refused to let me speak to a manager or the billing Dept. Then received an email saying that they couldn't even find my account. Still haven't received a refund. I have contacted my bank and my attorney and will be taking legal action against this corrupt comaony. This is not okay.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
Live Career
This company has a hidden agenda. Stealing your money every month without your consent!
We apologize for any inconveniences you may have experience while using the service. We are committed to provide great customer service so we can definitely verify your account and provide you with further assistance. May you please contact us via our support email [email protected] so we can assist you in resolving all the concerns that you may have on your account. We also sent you a private message so we can help you directly.
Best regards,
LiveCareer
Wrote them an email saying that I want to cancel my subscription and refund nearly £100, replied with we can't find your email on our system, gave them my details, suprise suprise no reply. That was 3 days ago, sent another email still no reply. The only everyone seems to get a reply is by posting a review here! Word of advice to anyone who is considering using them, don't touch them!
We apologize that you had this experience with our service Christian L. We are committed in providing great customer care. We have sent you a private message so we can revise your account once more and assist you on the concerns you may have on your account. Looking forward to helping you achieve a timely resolution.
Best regards,
LiveCareer
How come you guys taking money from my account without even intimating me? They are stilling my money by auto subscription Please dont login in to this.
AccountID: *******
I will take this issue in to social media if i didnt get my money back!
We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We sent you a private message so we can further assist you in a secure manner. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously.
Best regards,
LiveCareer
Worst customer Service you will ever experience. Stay well away from this bunch of fraudsters. I signed up for a trial. Tried to contact the company during the trial to cancel but with no luck. They then change my account 22 quid and will not refund me. You are far better going on fiver and getting a Cv personally made for you.
I'm so angry but only angry at myself for just trusting a website that looks legit. If only I had stumbled upon these reviews first.
At least I'm only out $40. $#*! tech bros probably sitting in SF somewhere laughing at us with each $40 they take.
Greetings Alexandra S, We're sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
LiveCareer
I have used this website once in july after paying the 1.95 fee to be able to edit my CV. After which without any email saying that I was in a subscription. They have been stealing money from me for 7 months. I noticed today that in my bank aco$#*! money has been withdrawn from me from this company for the last 7 months of 22.95 and I have never had one email telling me that I was still on this subscription. I contacted customer service and told them about this. To which they ended the chat without answering my question and blocked me from using the live chat service. This is atrocious and makes this one of the worst companies I have ever come across. I have been scammed and now I cannot even contact the company as I can no longer use their chat service. Here is the chat:
Hector Carranza Amezquita
Any other question?
Me
I dont know I feel like I have just been scammed. I was led into this by paying the 1.95 to be able to see my cv and then without even sending me an email about these payments you have been taking money out of my account for the last 4 months. This has accounted to around 80 pounds that has been wasted and I was not even sent an email telling me that I was part of this subscription
Me
I would like to report this
Hector Carranza Amezquita
Thank you for contacting LiveCareer. Have a nice day
We are very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. We have sent you a private message so we can further assist you in a secure manner. Looking forward to helping you reach a timely resolution.
Best Regards,
LiveCareer
This is the worst company. I was informed I was only going to be charged 1.95 for the one resume. I was charged 39.95 for a month after 14 days. I called for a refund thinking it would be simple. They refused to give me a refund. The customer service rep hung up on me, after saying she was the supervisor and that there was nobody above her I could speak to. She said they have a no refund policy, which I agreed to when I paid the $1.95 for the one resume. HERE IS THEIR REFUND POLICY AS POSTED IN THEIR TERMS AND CONDITIONS:
REFUND POLICY
ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at *******048, emailing *******@resumegenius.com, or by using live chat via ResumeGenius.com.
NO WHERE DOES IT SAY NO REFUNDS.
This place is a scam. I called my bank to dispute the charges and we will see how that goes.
We're very sorry that you have had this experience with the service of ResumeGenius.com. We are livecareer.com and we are not associated with resumegenius. We went ahead and found the number for their customer service department in Google for you (866) 215-9048. Hope you get a proper resolution.
Best Regards,
Live Career
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Krissa A.
We are very sorry that you feel this way, we also apologize for any inconvenience that you have had. We are very committed to providing great customer service. We take all feedback very seriously, for we have sent you a private message to assist you in a secure manner.
Best Regards,
LiveCareer