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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I was nervous about doing my cancellation over chat, as I was afraid that they would say it was cancelled and not actually do it. Ana was very professional and even without me having to ask, she gave me the confirmation #. It was quick and easy to do what I needed to do. Thank you, Ana M.
The customer service representative was very helpful and kind. It was a nice and fast process!
Hello DaEun:
We are thrilled that you were pleased with our Customer Service and the helpful and kind approach we had with you. We are committed to providing great customer service. Thanks for the 5 star feedback, it's very important for us.
Best Regards,
LiveCareer
Peter was a very professional and courteous and polite and knowledgeable gentleman. He assisted me very well and I am very thankful for his input.
Hi Marshall:
We are so happy that Peter was able to help you out and provide you with an excellent customer service experience. If you need any further help, do not hesitate to contact us.
Best Regards,
LiveCareer
I didnt understand the 14 day trial. The rep explaned it to me and help me get what I needed done. Thanks!
Hi William:
We are very glad our customer care expert was able to help you out. Thank you for that great review, we really appreciate it. We are committed to providing excellent customer service. Please feel free to contact us if you need anything in the future.
Best Regards
LiveCareer
I've been having billing problems for 5 days and needed to get my resume and cover letter to a job opportunity over a week ago. I have been stressing out like crazy. But Joseph was a great help, he made me feel calm and taken care of, and got my billing to process. I really appreciate his help.
I signed up to write a resume and did not realize I would be charged every month. The customer service representative was very helpful in cancelling the subscription but I essentially paid for 4 months that I did not need or use. Fine print about this needs to be bigger. Kind of sneaky.
Hi Cristina:
We are very sorry that you feel this way about our service. We really appreciate your feedback and we want to remedy this situation for you immediately. To be able to assist you in a more private manner, please send us a direct message or contact us via live chat.
Best Regards
LiveCareer
Hi Robert:
We are so happy that Enrique was able to help you out. We appreciate your feedback, it is so important for us because it changes the way we do things. If you need further assistance please do not hesitate to contact us.
Best Regards,
LiveCareer
Hi Ralph:
Thank you for this great review! We are happy you found it simple to use. We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
The resume and cover letter service were exactly what I needed and provided me what great results. When things got complicated with the payment, the customer service was excellent in providing me with a refund and helping me get exactly what I was looking to get. The live chat helps to individualize the process and they're always willing to help. I'm very satisfied!
Hi Ben:
Thank you for that great review. We are so glad you liked our live chat and that our customer care specialist was able to help you out. We are very committed to providing an excellent customer experience. Please do not hesitate to contact us if you need further assistance.
Best Regards
LiveCareer
The customer service was great after I brought up a problem. Their programming in one of the templates made a cover letter appear to have an error in it. I was super bummed. I mean, I was applying for a PROOFREADER position! But, they fixed it, refunded my month's fee and renewed my subscription for half the cost. So... pretty good. I really like the template service better than just about any other one out there.
Hi Kate:
We are thrilled to know everything was fixed for you and that you really liked our service. At LiveCareer we are committed to providing an excellent customer service experience. Please feel free to contact us if you need anything else.
Best Regards,
LiveCareer
Mary H. Was exceptionally held full. She definitely was able to resolve the incovinience of the charge made to my bank account with out my knowledge. She help me and gave me no hassle or inconvenience. Thank you so much Mary H. The customer service industry needs more representatives like you. Thanks again.
Hi Vanessa:
We are so happy that Mary was able to help you out. We appreciate your feedback very much, it changes the way we do things. If you need further assistance please do not hesitate to contact us.
Best Regards,
LiveCareer
I signed up for a $2 two week trial to help me wrote a few cover letters, and when the trial was up I did not use the site anymore. Two months later I was charged 36$ which was all of my grocery money that I had left. I talked to their customer service and it turns out I had to cancel the subscription instead of it automatically cancelling, which in my opinion is a sneaky underhanded practise, however their customer service representative helped me get the two months subscription back quickly and kindly. 5* for the people who work there but 1* for the company's practises!
Hi Kristen:
Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with our customer service and that we were able to resolved your issue in a quickly matter. Once again, thank you for your positive feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
I thoroughly enjoyed the easy to use website. I wrote a cover letter and was able to secure employment with the template. I would recommend sending customers a reminder email before their account is charged to ensure less cancellations and better service!
Hi Jenna:
Thank you for this wonderful review! We are happy to hear that you were able to get your cover letter dona and found your new job. We wish you the best of luck in you new job and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Andrea was very helpful and courteous while helping me get my account cancelled. Call was completed in a very time-efficient manner and she thoroughly explained all of the information that I would need to know if I ever choose to return to LiveCareer.
I had not been using the site for close to a year and when I got a surprising charge from LiveCareer I contacted them immediately. The gentleman was very understanding and very informative, closing my account and refunded my money! Great customer service!
Hi Leana:
We are happy to help! Thank you for taking the time and providing us with this super review. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Hi Dan:
Congratulations! We are thrilled to hear that you were able to get your resume done and find your new job. We wish you the best of luck and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
It was real good. The customer service representative was helpful, knowledgeable and friendly.
Hi Lena:
We are glad to hear this! Thank you for this really good review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I was on the phone with a nice girl today. I want to take my time and thank her for her great service.
Though I have had some concerns with the actual product, the customer service I received from Luis was EXCELLENT! He went above and beyond to solve my billing issue and that was greatly appreciated.
As for the product, it needs work on formatting. When you download or export to Word the formatting is off, like spacing and margins. You also cannot edit once you export to Word which makes the resume close to useless. Many companies and agencies that these resumes are being sent to require a word document and they have to modify it to upload it into their system. It's very unprofessional that the format changes and line spacing is skewed once you export to Word. It looks terrible! This needs to be fixed!
Hi Erin:
Thank you for this wonderful review! We are happy to hear that you had an excellent experience with our customer service and Luis was able to take care of your issue and help you out. Also, thank you for the recommendations and feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Loved that this website offered templates to work off of in order to build a resume. What I didn't like was the fact that once I downloaded my resume, I couldn't make any tweaks or adjustments through microsoft word. Instead I had to make any changes/adjustments through the website. I ended up downloading at least 10 copies of my resume, each with slight adjustments made according to the job I was applying for. Pretty annoying. However, when I called their customer service department to cancel my membership, Jennifer, the customer support rep, was very courteous, professional, caring and helpful. Great attitude. Because I had such a great CS experience, I will actually reconsider and revisit my membership in the future when they've improved on their downloading features.
Hi Andrea:
Thank you so much for taking the time and providing us with this fantastic review! We are happy to hear that you were able get your resume done and that Jennifer was able to help you out while offering you and excellent service with efficiency and professionalism. Also, Thank you for the feedback and recommendations and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melanie,
We are sorry to see you go, nevertheless we thank you for your review and how you were pleased with Ana M. And how she resolved your request. We are committed on providing great customer service.
Thank you so much for your message.
Best regards,
LiveCareer