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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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When all others wanted to tell me it will take a a few days to see what they can do. This rep went out of her way to helped me. Then explained what I need to do and then got everything done for me. This rep was really truly amazing. If I had a business I would Have her running it cause she knows how to handle customer service. God bless her. Give her a raise or promotion. I can't say how much I was satisfied. She truly went above and beyond to help. I am so happy and excited to ha ve everythung in order and no more issues.
YaRita M thank you so very. Much for truly being a great customer rep.
The customer service representative was excellent and he had a full understanding of the problems, and had empathy and concern,
Dear Jen B.
We are excited that you were pleased with the Customer Service provided by one of our skillful representatives. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The person who answered my call was very polite and courteous. He also offered congratulations to me for finding a job, and made the process of cancelling easy. I would definitely use this service again
Hi Amy C.,
We are excited that you were pleased with our service and we want to thank you for sharing the news about your new job! It is very rewarding when a client that uses our products has the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Really easy to use, makes great resumes, great advice! If you don't want to be charged, just cancel your subscription before the two weeks are over. Excellent customer service.
Hi Natalie, We strive to make our customers happy and provide an excellent product. Thanks for taking the time to tell us about your recent experience with our service and product.
Best regards,
LiveCareer
Honestly I had no hassle at all while fixing some issues with my account and I couldn't have asked for anything more
Hi D R.
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and how your issues were handled. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
I had opted to do my CV using their services for which I had to pay a nominal fee of $1.69 US, A month later they have debited my account in an unauthorized manner for RS 1500.
The catch is that OTP is not required for authorization on foreign websites, therefore they can use your details and schedule periodic debits without authorization and that is what they exactly did! DO NOT USE YOUR CARD ONLINE!
Thanks for sharing. We are very sorry that you feel this way about our membership options At LiveCareer. The following serves as a guide which may clarify any doubts you may have regarding your account. Debit attempts were due to a subscription of 14 days access and a monthly subscription after the 14 days access is over. When you select one of our 14 days enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
Again, we are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your LiveCareer account. Is it possible to continue servicing your account by direct message?
Their templates and editing were very easy to use. I was fortunate, I got 2 job offers within 1 day, a strike of fortune. Thank you for you great customer service!
Hi Jesse,
We are thrilled that you received 2 job offers in one day, those are terrific news! We are committed to providing great products that bring you positive results with excellent customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I have to say that my experience was very helpful and actually put a smile on my face. I have worked in customer service for many of years and it really can go a long way when your representative not only can help assist you but one who can build a rapport outside of business and make you laugh about common everyday issues. Joe my representative made me laugh because he handled my issue but made me laugh about things in common.
Hi Tonia,
We are excited to know that you were pleased with how Joe assisted you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I used this website as a test by buying a cover letter. After that i had no plan using it anymore, but i was surprised that the subscription fees had been deducted from my bank account as i forgot to cancel my subscription.
So i contacted the customer service using the live chat and they were very cooperative.
They refunded the amount right away after explaining the situation!
Recommended for anyone who wants to use this website.
Hi Seif,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
It was great, very nicely handled. I hope to get refunded soon because I did not expect to still make payments but the customer service representative was very kind and quick to fix my problem.
Hello Memonai K.,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and the reached resolution. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
I had a billing issue but Ana was great at helping resolve it via live chat. She was very efficient and nice; well practiced at communicating online which isn't always easy. And resolved my problem! Usually when you ask companies for refunds they can get fussy but she didn't. Thanks!
Hi Tabetha I.,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service provided by Ana. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
The person I spoke with over the phone was very friendly and helpful. I only wish every customer service representative was as kind as her.
Hello Josh,
We are excited that you were pleased with our Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback and the five stars, it's very important for us.
Best Regards, LiveCareer
Ana was a huge help to me when trying to figure out my account, and she congratulated me on getting a job which I appreciated as a personal touch. Would recommend Live Career to anyone that asked.
Hi Liesel J.,
We appreciate that you took time to leave us this review. We are glad that you were pleased with our service provided by Ana and we are trilled with the outcome of getting hired. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us. We wish you the best with your new job and thank you for sharing that with us.
Best Regards,
LiveCareer
I was very satisfied with the service provided in creating a resume. Also Paul S. Via chat box was helpful and provided complete and quick satisfaction to a billing issue.
Hello Roberto,
Thank you for that awesome feedback and for let us know how satisfied with the service provided by Paul via Chat, those are terrific news. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Alexis worked with me on my professional resume, on the phone, for over an hour. ~Somehow, the resume I created on MyPerfectResume, had large gaps in some parts of the resume. Alexis was very patient, reformatted the whole thing to my satisfaction~~even reducing my resume from 3 to 2 pages! He also sent me a finished copy of my finished resume to my email! I wish just my family members could be so patient! Thank you very much... as I have used your service for several years :)
Hi Lisa, Thank you for that terrific feedback. It is great to know how pleased you are with how Alexis was able to format your resume, resulting that you are now satisfied on how your resume looks now.
Best regards,
LiveCareer
It was an excellent customer service by the agent Marilyn, she took her time me with my resume and she helped me figure out how to edit the resume with the tools that are provide on the website. Marilyn was very helpful
Hello Sandra,
Thank you for sharing on how Marilyn was able to help you out with everything you needed. We strive to deliver the best customer service experience for you. Please, do not hesitate to contact us in the future.
Best regards,
LiveCareer
Note all the fake 5-star review - LIveCareer is trying so hard to cover themselves.
Look, there are MANY resume builders out there. I wasted my entire morning with this one - billed as a "free" builder - but went to print and charged $1.95. The (hidden) charge would have been fine, but then **the formatting and font CHANGED** when I saved the resume to either Word or PDF. I was advised to save to RTF (that didn't work either - the formatting got completely screwed up)
Do yourself a favor and choose any one of the other dozens of Resume builders out there - you'll be so glad you did.
Hello George,
All customers are welcome to post their positive experience freely, as well as customers who had negative reviews of our site. We are very committed to providing great customer service and we are very sorry that you had this experience.
Best regards,
LiveCareer
I was very pleased with my customer service experience and Enrique was very helpful, understood my situation and quickly found the resolution I was looking for. My wife had signed up for a $2 trial just to update her resume for her current employer and had no intentions of using the site to find another job, etc. She failed to cancel her subscription as she should have and Enrique confirmed that she hadn't logged in but just 4 times, all within the 14 day trial period. He stated that he could credit 3 months but there were 2 more months he'd need approval for, and he was able to get that approval within a couple of minutes. If we ever need job-searching resources, we will certainly look into using your site! Thanks for showing me that there is still great customer service out there - it means a lot.
Hi Matt,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our customer service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
The service, helping you to create your CV was one of the best I have come across. It gave you so many examples and samples for the individual to use, that my CV looks great! Edgar, who was the person I was chatting to on the live chat, was very helpful even when I no longer needed their service, and even though it's procedure for him to try and persuade me to stay. But overall, apart from creating my CV of which I truly didn't make full expected use of their service, but it was there for me to use at my leisure. Just didn't have the time! Overall, a very good service!
Hi Oby,
Thank you so much for sharing your excellent experience about the Customer Service provided by Edgar. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
My representative was awesome, Kathia Chavez. She knows her product and how to make it work best for the customer. Outstanding service
Hello Donna,
Thank you for that amazing review. We appreciate very much your kudos to Kathia Chavez and your “5 star” rating. If you need anything else, do not hesitate to contact.
Best regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris D.,
We are excited that you were pleased with our service and how your situation was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer