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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Representativ service member Joe was polite and great support over the phone.
He helped me refund money.
Phone was kept cutting off and some part was hard to hear but other than that
I was satisfied, thank you.
The gentleman that I spoke with, was plesant, knowledgeable in regards to my concerns.
Then proceeded to rectify my situation.
The art of customer service is quickly diminishing in this country, however I was pleased with this young man.
Hi Michelle, Thank you so much for that feedback. It is great to know how pleased you are with our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Great site but it is advertised as free and then you have to pay a fee at the end of preparing your resume.
Great customer service! Very friendly!
Hello Bridgert C, Thank you so much for this review. We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback and the 5 star rating, it's very important for us.
Best Regards,
LiveCareer
He was great, very helpful and knowledgeable. It was a pleasure
Hello Mykeva T, Thank you so much for sharing your excellent experience about the Customer Service provided by one of our representatives. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I had a great experience building my resume. I was overcharged but someone from the customer service took care very professionally. Thanks!
Hello Muji,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service assistance, our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards, LiveCareer
Hello Cindy,
Thank you for that terrific feedback. It is great to know how pleased you are with how user friendly is our product. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards,
LiveCareer
I really appreciated my experience with Joe. It was easy and effortless. He took care of my request without questions and completed it within minutes.
Hi Dijana Z.: Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. Also, thank you for sharing your quick and easy experience with Joe at Customer Service. We strive to deliver to you what we do best.
Best Regards, LiveCareer
Hi Fanta C. We strive to make our customers happy. Thanks for taking the time to leave your excellent feedback. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
I had a really nice experience, Joe was awesome, friendly, and very helpful. He answered my questions, and took care of the situation. Thank you, Joe
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Enrique was very helpful in helping me to download my resume! He was very polite and patient, and the experience was very pleasant! Thumbs up! :)
Hi Leo K., Thank you for that great feedback. It is great to know how you feel about our Customer Service and the assistance provided by Enrique. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Good experience in creating my resume. Called to cancel my subscription Joe Gonzales was so gracious and a wonderful customer service rep... Thank you
Hi Ivette O., We are glad that you were pleased with how Joe handled your situation and provided a resolution about your request. We are committed to providing great customer service.
Thank you so much for your feedback!
Best Regards, LiveCareer
Not only was a able to create a very decent cover letter that was needed quickly to complete a submission. I still have a trial period to explore. Excellent customer service as well! Thanks (:
Hello Alaina W, We are excited that you were pleased with our service and with the finished product. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I have a great last minute job opportunity. My resume is due tomorrow morning and it was a hot mess. Once I got it to my standards I had trouble with the spacing. It was off. Armando chatted with me and patiently stayed with me till we got my resume to my liking. It has been a long time I don't see customer service like this. Great man and great at what he does! Five stars
Hi Erika T., You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Armando. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Hi Ida H.: Good to know how pleased you are with how you rate your customer service experience with us. Thank you for that awesome feedback. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Contacting customer service was easy and fast. They were able to help me get what I needed within 5 minutes of calling.
Hi Ana: Thank you for that awesome feedback. It is great to know how you feel about our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us. Best Regards, LiveCareer
It was extremely helpful, especially since I have not had to do a resume in over 26 years. The gentleman who helped me with my request, Joe, was very professional and courteous. I thank you.
Hi Jose,
Thank you for that outstanding review! We are thrilled to know that one of our skilled representatives were able to assist you with your request, by providing an excellent customer service experience. Please contact us if you need anything else in the future.
Best regards,
LiveCareer
This service was very helpful and easy to use in building and customizing my cover letters. The system was intuitive and its step by step approach made the process easy and efficient. The service agent I dealt with Yaritza M was very courteous and provided top level assistance in getting my billing issue resolved. I highly recommend the service.
Hi Charles,
Thank you for that great review. We are thrilled to know that Yaritza was able to help you out and provide you with an excellent customer service experience. We are also glad to hear that you find our interface intuitive and helpful. We strive to deliver the best customer service experience for you. If you need anything in the future, please do not hesitate to contact us.
Best regards, LiveCareer
Very friendly customer service representative. Helpful on options that are available to me in the future. Pleased that I was sent a confirmation of cancellation.
Hi Kyrie, Thank you for that review! We really appreciate it and are also very glad to know that you had an exceptional customer service experience. Please feel free to contact us if you need anything else.
Best Regards, LIveCareer
Hi Everyone,
Good Morning!
Your portal is very informative and user friendly with several options/features.
You are all highly appreciated for the good portal and customer service ( while we need profile and asking refund for the money which has been deducted from my credit card though I have not subscribed).
Your customer service is very polite, kind and highly courteous.
I am sure I will suggest to my people (friends, relatives and colleagues) to use your portal.
I will also use your portal when I require.
Thank you so much once again,
Best Regards,
TRT Perumall
F/o Ms. P. Ramalakshmi.
Chennai, South India,
Mobile: +91 - ******* 600 34
Hi Perumall: Thank you for that awesome and detailed feedback. It is great to know how you feel about our product and its options, the user friendly interface, our customer service and the pricing. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Never a fan of paying but they have helped me on all my requests and are open to being flexible to my needs.
Hi Marina,
Thank you for that awesome feedback. It is great to know how you feel about our customer service, products and the pricing. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sachiko G.,
Great to know how pleased you are with how Joe was able to assist you with your situation. We strive to deliver to you what we do best.
Best Regards, LiveCareer