On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have worked in the same job for 14 years and all of a sudden found myself forced to find another. This resume program was so simple and easy to use. I was very pleased with the results.
Don't do it! The format of the word documents sucks. If you make a change is ruins the whole document plus it comes in Arial 10.5 font REALLY? Need a magnifying glass to read the resume. Don't waste your time. I spent more time fixing the format issues than if I created it myself.
Hello Dan,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
Best regards,
LiveCareer
Called to cancel my service for resume builder. Excellent service, didn't need it any more.
Hello Greg,
Thank you for that great feedback. It is excellent to know how you feel about our hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
They were very professional and listened to all my needs. Plus some! The customer service representative fulfilled my wished and was very courteous. This is one of the best experiences I've had in regards to over the phone customer service.
Hello Sarah,
Thank you so much for sharing your excellent experience about our Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. We appreciate your excellent feedback, it's very important for us.
Best Regards,
LiveCareer
Can't believe I built a resume! That really is a Confident Builder! Resume-Now is User Friendly! Loved the way it was setup to be able to create one with the various design options! I haven't used the Cover Letter Category, but if I need to, I'll be back! I look forward to the services Resume-Now has to offer. I'm telling My Famm and Friends About You! They will be Happy To Know They have another Avenue to use! :) Thank You Joe for Your Assistance and Friendly Voice on the phone! You Made Me Feel comfortable and at ease to answering All My Questions and Concerns :) I'm Happy to Know I Have Resume-Now to lean on in the future if I have to!
Best Regards
Emma Matta
Hi Emma,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards,
LiveCareer
I will definitely be a returned customer if I ever need a new updated resume..
Hi Takiyah:
Congratulations! We are very happy that you got the job, way to go! We would be more than glad to update your resume anytime. Thank you for this outstanding review! Please feel free to contact us anytime if you need anything in the future.
Best Regards,
LiveCareer
My customer service representative was very understanding and polite. He provided me with efficient and satisfactory service as well as helped me understand my issues.
Hi Joshua:
Thank you for that amazing review! We are very happy that our Customer Care Specialist was able to resolve everything for you. Do not hesitate to contact us if you ever need anything else in the future.
Best Regards,
LiveCareer
It was pretty easy to do! I had to go over a couple of things to understand what I was doing. I finally figured it out!
Hi Penelope:
It is nice to know you had a great experience with our service. Thank you for this awesome review. If you need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
Associate was very knowleagble, attentive and professional. He processed transaction quickly although he still tried to keep me as a customer
Hi Cruz:
We are very happy to know that our Customer Care Specialist was able to resolve everything for you. Thank you for taking the time to write this review, we greatly appreciate it. Please feel free to contact us anytime.
Best Regards,
LiveCareer
My experience was a pleasant and delightful one. The young man I dealt with was very professional and polite.
Hi Bobbi:
It is awesome to know you had a delightful experience with our service and our agent was able to help you out. Please feel free to contact us if you need anything else in the future.
Best Regards,
LiveCareer
My credit card was blocked by the banks security.
My customer service rep took care of everything
Hi Dale:
We are very happy to know that our Customer Care Specialist was able to resolve everything for you. Thank you for taking your time to review us, we really appreciate it. Please feel free to contact us anytime in the future.
Best Regard,
LiveCareer
The gentleman i spoke to was helpful, articulate, and a professional.
I would recommend LiveCareer to all the people i know.
Thank You
Hi Carmen:
Thank you for that fantastic review! We are very happy that our Customer Care Specialist was able to help you out and we greatly appreciate you recommending our company to others. If you ever need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
Charges done on my account and they were able to help me with them!
Hello Jane,
We are excited that you were pleased with our Customer Service and our Helpful representative that was able to assist you with your billing situation. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
The representitive was very nice, professional and helpful! As a result, I am staying a member with LiveCareer! Thank you!
Hi MaryAnn,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thank you for staying with us and for that great feedback!
Best regards,
LiveCareer
No hold time, pleasant representative, answered questions effectively.
Hello sheryl,
Thank you so much for this review. We are glad that you were pleased with our Customer Service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
My experience was very great. I called to see why Perfectresume was charging my card and Joe made everything easy. He was very patient and reassured me that he would handle the issue. To resolve the problem, Joe refunded my money back to my account. Calls like these are never stress-free but Joe managed to make it an easy stress-fee call!
Mary was absolutely helpful on the phone explaining a more in depth process of the subscription. As I wasn't sure about it prior and help alleviate the issues I was having.
Hi Clarissa,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and how your situation was handled. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
I called regarding some billing issues that were the result of my misunderstanding of the continuous subscription past the 14 day period after you've used one of Resume Now's templates. The man helping me was pleasant, polite and understanding. He explained to me exactly why I was billed and, to my surprise, fully refunded my money. I was very appreciative of how willing to help me he was for a mistake that was truly due to my own silly negligence. If I ever again find the need to use Resume Now, I certainly will. Great resume templates and excellent customer service. Thanks!
Hi Cassidy M., Thank you for that awesome feedback. It is so great to know how you feel about our Customer Service representative. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
The gentleman I spoke with was courteous and congratulated me a couple of times on getting a job.
Hello Rahel S., Thank you so much for this review. We are glad that you were pleased with our Customer Service and for let us know that you landed a job, those are terrific news. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
We wish you the best with your new job.
Best Regards,
LiveCareer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
We wish you the best in your job search.
Best Regards,
LiveCareer