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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I believe MyPerfect Resume, is a great option for many, unfortunately I needed to cancel my subscription, which had nothing to do with the service.
The customer service representative was very nice and understanding!
Please make sure that you read any fine print that this LiveCareer site lists. I used the site to update a resume. I used their 14 day free membership, however after 14 days they automatically begin charging you $39.80/month. This was not made clear in my online interaction with the site. I used their resource one time. I ended up paying almost $120 to access the site once. When I contacted the site they cancelled the membership but then provided no refund. I contacted them again and only after pushing them they offered to refund 2 of the 3 months they charged me. Therefore I paid $39.80 for a resume. I would advise that there are better resources that do not have hidden charges. Use this site with caution.
Hi Sarah,
Thanks for sharing. We are very sorry that you feel this way about our membership options At LiveCareer, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience. Shortly, you will receive a direct message, so we can better assist and look in to this situation and help you with any pending issue.
Best Regards,
LiveCareer
The rep was helpful and gave me all the information i needed
Hi Gloria,
We are glad that you were satisfied with our service and how our service representative was able to help you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Mary was most helpful to me today.
My company uses a standard template for resumes so I only need the Resume Now on occasion. When I do need to build a resume, I always go to Resume Now, as the product is fabulous.
Mary help me temporarily cancel my subscription - before she did that, she offered me a discounted rate since I require limited use. I would have accepted the offer if I needed the services on a regular basis.
Mary was very helpful, patient and kind - very nice customer service professional. Thank you for providing excellent people to assist your customers.
I will be back to Resume Now next time I need to build a resume for one of our proposals.
Thank you,
Sincerely - Kathleen
Hi Kathleen,
Thank you so much for sharing your excellent experience about the Customer Service provided by Mary. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I called in to get help on a resume, the person was very clear in his language and help me resolve the problem in a timely manner.
Hi Jean,
We are thrilled that you were pleased with our assistance and how pleased you are with how your resume looks now. We are committed to providing great customer service. Thank you so much for your excellent feedback!
Best Regards,
LiveCareer
I am so glad I lucked up and found this business site. This has made a big impression on me. This is the best site I have used to help me do my resume. I would recommend this site to all of my colleagues who are looking to go back into the workforce. I had some question and so I called the 800 number and had an opportunity to speak with with a representative named "Nomar" He was so helpful, pleasant, and honest, and because of just that I will tell my friends GREAT! GREAT! GREAT! Customer service. Thanks LiveCareer and Nomar
Hi Della,
We are excited that you were pleased with the excellent Customer Service provided by Nomar. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback and for telling friends about our customer service, it's very important for us.
Best Regards,
LiveCareer
Hi steven,
Good to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that great feedback. We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards,
LiveCareer
Knowledgeable, helpful, courteous and able to address and resolve my problem.
Excellent customer service skills. Stayed with it til I was satisfied...
Hi Lawrence:
Thank you for that awesome feedback. It is great to know how pleased you are with our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards,
LiveCareer
Hi Peter,
Thank you for that excellent feedback. It is great to know how pleased you are with how your resume looks now and the hassle free experience that we provide. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards,
LiveCareer
He was very nice And so patient. The Best customer service I ever has. He took his time with me and took Care Of everything. I really appreciate it!
Hi Angelica,
Thank you for that excellent feedback. It is great to know that you rate us as the best customer service ever had. We strive to deliver to you what we do best.
Best regards,
LiveCareer
I spoke with Edward today to cancel my account. I meant to cancel it yesterday before I would be billed, but I forgot. Edward was able to reverse my charge and was very professional and friendly. I appreciate him very much.
Hi Lauren,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best. We are sorry to see you go, feel free to contact us if you have further questions or concerns regarding the service or if you decide to reactivate your account.
Best Regards,
LiveCareer
The team worked quickly and efficiently to ensure my needs were met. Thank you! Very kind as well.
Hi Kathy,
We are excited that you were pleased with the assistance provided by our Customer Service team. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I had a great experience with the live career expert.
Hi Bilqis,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that our Customer Service provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Hi Toni,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service product and how helpful was David. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
The rep who assisted me was very help and patient. I'm very glad he answered the phone. My issue was resolved in 5 minutes.
Hi Hetha,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service assistance and how your situation was resolved. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
Great Customer service. I spoke with a supervisor and she handled my situation professionally and quickly!
Hi Noam,
We are excited that you were pleased with the Customer Service provided and how your situation was handled. We are committed on providing a great customer service. Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
I really liked the resume builder and cover letter tools. I did have some minor struggles when exporting into Word but nothing I couldn't handle. The best resume and cover letter tool I've found and it saves a ton over professional resume writers.
I got more and higher quality responses after recrafting my resume with MyPerfectResume.
Hello Michael,
Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our products and also our customers’ experience.
Best regards,
LiveCareer
I was billed $1.95 initially and then $19.95 for 2 months I wasn't aware I was being billed. When I became aware of this, I called and requested a refund for the $39.90 as I didn't know I had been subscribed to a service I didn't need. I am awaiting my refund. Thank for cancelling my subscription to this unwanted service and refunding my $39.90.
Hello Gregory,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Best regards,
LiveCareer
Mary was very helpful and sweet while being professional. I am very pleases with the company and intend to return as a customer. I would also highly recommend your company!
Thank you for sharing your experience with Mary, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Your company is in great shape as long as you allow Joe.
He provided exceptional customer service.
He is quite polite and professional as he demonstrated genuine concern.
We’re thrilled to hear that Joe was able to assist you with your request and provide you with excellent service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darlene:
We are very happy that you liked our services. Thank you for rating our services as excellent, we greatly appreciate it. Please feel free to contact us if you need anything else in the future.
Best Regards,
LiveCareer