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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Joe was awesome and very dedicated to what he was doing he was really nice andmakes me feel good very professional he try hes very best in order to help me and i am grateful to him
MyPerfectResume gave me all the tools I needed to create a resume that looked professional and it helped me land the job I wanted.
Hi Francisco,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Hi Mary:
Thank you for that 4 star review! We are glad to have been of great help to you. Please feel free to contact us if you need further assistance.
Best Regards,
LiveCareer
Customer service was very good buy it took way too long to accomplish simple request, which for some reason I could not accomplish on my own at home.
Hi Joseph:
Thank you for taking the time to review our services. We are happy to now that you rate our customer service as very good, however, we apologize for any misunderstanding you may have had. These types of reviews changes the way we do things for you, we greatly appreciate them. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Mary was very helpful with no questions asked. Very pleasurable personality she asked if I would need any other items printed. I told her not at the moment. Very good cutomer service
Hi Patricia:
We are very happy to know that Mary was able to help you out. Thank you for that great review. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Hi Evee:
It is nice to know you liked our services and think they are very good. Thank you for providing such a great review. If you need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
A basic resume builder that can give you a good start to making a resume if you haven't for some time. The trial period worked for me and then I was able to use what I learned and cancel later.
Hi Dan:
Thank you for that great review. We are happy that we could be helpful to you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Belmarie matos was very professional and kurtious even when I was upset she remained helpful and worked me through my issue. She demonstrated what me as a consumer hopes for when calling for assistance and often don't get.
Hi Joel:
We are thrilled to know that Belmarie was able to resolve everything for you. We are very proud of our Customer Care Experts, they deliver the best of the best for you. Thank you for taking the time to review our services, we really appreciate it. If you need any further assistance, please feel free to contact us.
Best Regards,
LiveCareer
I was having a lot of trouble editing my resume and the rep Joe helped me tremendously.He went an extra mile making sure that my resume looked the way i wanted to.He was patient and caring and knew that a failing attempt to edit a resume can leave a customer very frustrated.So he helped me to the best of his capability and spent over 30 minutes to make sure that i was happy with the final editing. Now thats called awesome customer service. THANKYOU!
Hi Errum:
Wow! Thank you for that outstanding review! We are so happy to know that Joe was of tremendous help to you and we are very proud of our Customer Care Specialist. Reviews like these make us deliver the best of the best for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Loved the product, was easy to use, and I am cancelling my account because I am retiring. The customer rep who cancelled my account was pleasant, easy to talk with and very helpful!
Hi Connie:
Wow! Thank you so much for that awesome review! We are very pleased to know that our Customer Care Specialist was able to resolve everything for you. Have a wonderful retirement, we know you deserve it. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I had called for help because my laptop battery died and i lost my resume that i had finish doing so the gentlemen was really helpful and courtesy... within a few minutes he resented to me..
Hi Arlene:
Thank you for taking the time to review our services. We are very happy that our Customer Care Specialist was able to resolve everything for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Great job guys and very nice customer care rep... thanks for your help!
Hi Lesly:
Thank you for that great review. We are very proud of our Customer Care Specialists and we can assure you that they will provide an excellent customer service experience. If you need further help, do not hesitate to contact us anytime.
Best Regards,
LiveCareer
Cover letter is easy to use and Raphael Vasquez was really helpful and friendly. Would highly recommend
Hi Adan:
Thank you for taking the time to review our services. We are very happy that Raphael was able to help you out. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
The gentleman that help me was very very helpful. Kind and Courteous! Got everything handled as promised. Thank you
Hi David:
Thank you for taking the time to review our services. We are very happy that our Customer Care Specialist was able to resolve everything for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I will be back with your service as soon as I get settled from my move.
Hi George:
We are very happy to know that you liked our services. Thank you for this amazing review. Please feel free to contact us if you need anything else and we really look forward to assisting you in the future.
Best Regards,
LiveCareer
Joe was an excellent customer service. He made sure to assist me in what I need.
Hi Marylou:
Thank you for taking the time to review our services. We are very happy that Joe was able to help you out. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I appreciated her quick and efficient help. My day is very hectic so I appreciate when someone is to the point and very helpful.
Hi Desirea:
Wow! Thank you for that wonderful review! We really appreciate our Customer Care Specialist and are very glad she could help you out with everything. Please feel free to contact us anytime in the future.
Best Regards,
LiveCareer
We truly appreciate the 5-stars! Happy customers make our days brighter.
Very professional and respectful I'm very satisfy with this company
Hi Teodoro:
Thank you so much for taking the time to review our services. We are thrilled to know that you rate our services as excellent, we greatly appreciate it. Please feel free to contact us anytime in the future.
Best Regards,
LiveCareer
I want to say thank you again to the person who
Assisted me this morning I am sorry i didn't write his name down excellent costumer service answered all my questions, in a kind way thank you again for your service
Hi Patricia:
Thank you for that outstanding review. We are very proud of our Customer Care Specialists and are very happy to know they resolved everything for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer