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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I loved it, I've never seen anything look more professional than this. It helped me out a lot and I am very proud to say that I was able to see what it had to offer. I would and will recommend it to anyone.
So awful it told me it would only be 1.95 for 14 days and i thought it was a good deal however they charged over 20 dollars from my account i keep trying to take my credit card off but they only send me emails saying a representative will contact me in a couple days so i guess i just have to keep paying while they get back to me. A total scam and waste of money!
Used Live Career to updated my resume for a job change. Easy to use and loved my final outcome. Got mixed up with dates on when I should cancel my subscription so I wouldn't be billed the following month, called Customer Service and Charlie really helped me out with NO problems. He did everything for me and was very polite. I will be a returning customer when it is time to again update my resume.
Hi Lisa,
Thank you so much for sharing your excellent experience about the Customer Service provided by Charlie. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
...
Hi Precious K.,
Thank you for sharing your feedback.
Best regards,
LiveCareer
The service was amazing. My agent- Ali - provided me with everything I asked for. He fixed my problem within a couple minutes and provided me with extra
Information about the website.
Hi Taryn,
Thank you so much for sharing your excellent experience about the Customer Service provided by one of our agents. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The employee were very helpful and understanding. I appreciate their patience and kindness.
Hi Chayla,
We are excited that you were pleased with our Customer Service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
I was so pleased with the service and outstanding assistance Representative David gave to me.
What I thought would take a substantial amount of time he was able to resolve in just a couple of minutes. He was polite, knowledgable and eager to help.
Thanks again for the awesome service you provide.
Hi Rhonda,
Thank you so much for sharing your excellent experience about the Customer Service provided by one of our agents. We are committed on providing a great customer service, Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
Hi Pattye,
Thank you for sharing your experience with our Customer Service team. It is great to know how pleased you are with how we handled your situation
Best Regards,
LiveCareer
Joe is wonderful. I called to cancel my subscription. I had called in the past two months to cancel as well though I did not have my cancellation code. Joe was very pleasant and helpful and he gave me a confirmation code of our conversation. Please recognize Joe's excellence! His customer service skills go above and beyond.
Hi Marissa,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I called to cancel the repeat subscription as wasn't needed, Joe made the process easy and incredibly friendly... Thankyou Joe
Hi Joanne:
Thank you for that great review! It is nice to know that Joe was able to resolve everything for you. Please feel free to contact us if you need any further assistance.
Best Regards,
LiveCareer
I used them to make one time CV FOR £1.95. After i have been charge $ 39.80 two months in a row tough i never subscribed for that service! After calling them to solove the problem tghey said that i didn't cancel after 14 days so it auto-renews and got into full payment. Which after checking was £14.95 and not the amount debited from my account. They couldn't even explain themselves and then they tried to confuse me more saying some lies.
I never got any confirmation email whatsoever from them that i subscribed to something which clearly i didn't. I asked them to re send the emails or the details of what i have done but they couldn't.
They big on fooling people and get them money so please bee aware and avoid this scam site!
Hi Andreea:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
An easy to use program with nice layout options.
Obviously not free but the trial one is a buck so not expensive at all.
Hi Ciera:
Thank you for that great feedback. It is nice to know that you liked our program and layouts. If you need anything in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I enjoyed using the resume service and when I needed help I received prompt attention.
Great experience!
Hi Cynthia:
We are happy to know that you liked our site and services. Thank you for taking the time to write us a review, we greatly appreciate it. If you need further assistance, do not hesitate to contact us.
Best Regards,
LiveCareer
Enrique was wonderful helpful courteous and efficient
Hi Amy:
Thank you for that amazing review! We are very glad that Enrique was able to help you out. If you need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
I googled free Cv template si first page was livecareer.
I was in a hury so I started to write my resume. After one hour and something when I wanted to download, it wasnt FREE! Because of the time i spend i gave my card number for one download, 1.90 $. They said they bill monthly, so i tought i will cancel afterwards. They charged in 2 weeks, before I cancel. This is a scam! And google shouldnt show this for free resume template!
Hi Amalia,
Thanks for sharing. We are very sorry that you feel this way about our membership options, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience – contact us via direct message or you can send us an email to [email protected] or call us to our toll free line 855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Best Regards,
LiveCareer
Joe provided excellent services. My account was difficult to understand and he guided me through it painlessly.
Hi Roger,
Thank you for that great feedback. It is excellent to know how you feel about our product and how Joe was able to assist you. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Hi,
2 weeks ago when spending time with a friend we discovered your website.
1. It was an easy to use website and between us my friend and I produced a wonderful CV to help her return to the job market in her late 40's after 27 years looking after her disabled sister.
2. The CV has given her confidence a tremendous boost.
Drawbacks
Lack of clarity that we would have to pay for this service. We got to printing it out and there was a request for payment details and my friend had not brought these with her so I paid it for her, planning to cancel after a few days once Paula had decided whether she wanted to make any changes.
Paula did not want to make any revisions so I intended to cancel the monthly standing order and forgot about it until today.
May increase your customer base if you send an email reminder after 10 or 12 days informing that the 2 weeks is nearly up and explaining what the benefits are on offer if the customer continues their monthly payments.
AS it happened when I rang today I was refunded the £16.99 that apparently went out of my account yesterday Aug 30th. I am very thankful and will heartily recommend your company. Thank you
Hi Sue,
Thank you so much for sharing your excellent experience about the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
Scam. I googled "free resume builder", LiveCareer came up at the top as "Free Resume Builder". Great! I thought. Spent ages inputting my information and when I was finally done, I clicked DOWNLOAD PDF. The next page I was taken to requested credit card information. I had to make a payment in order to download my "free resume template". Time wasted!
I want to be clear, I understand resume builders/templates are a big resource and paying for them is not my issue. My issue stems from the fact that I was told this was a free service and in the end it wasn't.
Hi Brenda,
Thanks for sharing. We are very sorry that you feel this way about our membership options At LIveCareer, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience – contact us via direct message or you can send us an email to [email protected] or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST.
Additionally, you can click live help to chat with us online.
Best Regards,
LiveCareer
Great job. It was great to talk to a person that could understand you and could help you in a quick and timely manner. Very pleasant experience.
Hi Earlene,
Thank you so much for this review. We are glad that you were pleased with our Customer Service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Marrianne was kind, and helped me resolve my problem in a timely manor. I wasn't placed on hold, I didn't have to wait any amount of time, and she helped me and got me on my way article and efficiently, which I greatly appreciated.
Hi Amber,
Thank you so much for sharing your excellent experience about the Customer Service provided by Marianne. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Harleigh,
Thanks for bringing this to our attention. We are committed on providing great customer service. We take all feedback very seriously. We are more than willing to assist you with your concern. You can send us an email to [email protected] or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Best regards,
LiveCareer