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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I had a pretty good experience with live Career. I am so thankful for the service it provides. I had some technical difficulties that took 30 minutes to sort out with a customer service rep, and it wasn't an easy solution, but overall, I am very thankful for the help with setting up my resume and cover letter.
Very good, sales person was very polite and took care of my problem
Hi Bobby,
Thank you for that amazing review! We are very happy that our Customer Care Specialist was able to resolve everything for you. Do not hesitate to contact us if you ever need anything else in the future.
Best Regards,
LiveCareer
Simply put, I was billed for something I have no idea would happen. It was some negligence on my part but Norma Angeles assured me that they would take care of the issue and in no time I was told that I am reimbursed. Had a whole speech planned and all.
Hi Joshua,
We are very happy to know that Norma was able to resolve everything for you. Thank you for taking the time to review our services, it makes us change the way we do things. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Had an issue of being charged with things that I was not aware of and Mary took care of it!
Hi Sean:
Thank you for that great review, we really appreciate it. We are happy to know that Mary was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I feel that it is a good system that formats your resume with many different options as well as with pointers. I think you should be up front with fact that there is an initial fee as well as a recurrent fee. Should have a 1 time short term fee like the 1.95 for someone like myself who only needed a resume in a pinch for a job i want for pleasure. I think you should have a flat fee for 3, 6, 9, 12 month stents that starts with like 14.99. I would recommend it to friends but would also recommend they cancel the recuurent fee.
Thank you for sharing your experience with us. Our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
I used the site to make a resume that looked professional for a career change. It offered several different templates and offered tips during each section of the resume on what to put if you were having trouble. Very easy to use site.
Hi Will:
Thank you for that fantastic review, we greatly appreciate it. It is nice to know that you found our service easy to use and excellent. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
Very willing to help, did not put me on hold, answered all my questions and solved my situation very quickly.
Hi Irene:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
My experience with Joe was wonderful. He was calm, helpful and very inspiring. What a wonderful young man!
Hi Jennifer:
Thank you for that fabulous review. It is nice to know that Joe was able to resolve everything for you and that you had a great experience. We are very proud of our Customer Care Experts, they provide the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Have never needed a resume, so this worked well for me. Simple to do and user friendly.
Hi Chryl:
Thank you for providing us the opportunity to be the pioneers of your resume experience. We greatly appreciate that wonderful review and look forward to hearing from you in the future. Please feel free to contact us anytime. Good luck with your job search.
Best Regards,
LiveCareer
Joe was very helpful and agreeable. He listened to my reasoning in the billing cycle timing mistake and helped me. I will definitely use these services again and recommend the services to friends
Hi Zach:
Thank you for taking the time to review our services. We are thrilled to know that Joe was able to resolve everything for you and that you would recommend our services to others. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I was having a real problem downloading my resume.
My customer service agent was very helpful and patient and stayed with me all the way to coach me thru it and get the job done
Thank you,
Bill
Hi Bill:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Your feedback is very important to us, it changes the way we do things. If you need anything in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I was so pleased how easy it was using Cover Letter Now in creating my new resume, I have receiving comments on it how professional it looked.
Hi Daniel:
Wow five stars! Thank you so much for that amazing review! We are pleased to know that you found our service to be user friendly and that you liked the final product. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Joe was very friendly and willing to help.
He took care of my issue in a matter of moments and did not give me any issues. Customer service at its finest. He understands the clients point of view.
Hi Luis:
Thank you for taking the time to review our services. We are thrilled to know that Joe was able to resolve everything for you and that you rated us as excellent. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I have used LiveCareer multiple times and have ALWAYS had very friendly, helpful and considerate service when I have spoken with someone "live". I appreciate that they honor my request to terminate services without hassle. They have provided a site that has met my professional needs at the drop of a hat. I appreciate LiveCareer.
Hi Melissa:
Wow! Thank you for that wonderful review! We are so glad to know you always choose us, thank you. Feedbacks like this one makes us strive to deliver the best of the best for you. We look forward to hearing from you in the future. If you need anything else in the future, please contact us.
Best Regards,
LiveCareer
Very quick to solve the issue and the Reps were very polite
Hi Elizabeth:
We are very happy to know that our Customer Care Expert was able to resolve everything for you. Thank you for taking the time to review our services, it is greatly appreciated. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I am blown away by the customer service and the LiveCareer resources. It is well worth the subscription price even after finding work. LiveCareer has every angle covered for your career. Amazed!
Hi Jimmie:
Wow! Thank you for that outstanding review! We are so glad to know you liked our products and service. Feedbacks like this one makes us strive to deliver the best of the best for you. We look forward to hearing from you in the future. If you need anything else in the future, please contact us.
Best Regards,
LiveCareer
I used perfect cv to apply for a position I haven't had to have a cv before and I found the service really easy and simple to use
Hi Carol:
We are very happy to know that our Customer Care Expert was able to resolve everything for you. Thank you for taking the time to review our services, it is greatly appreciated. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
The man I spoke with was awesome! So nice and helpful. Polite too/ a pleasure
Hi Raquel:
We are very happy to know that our Customer Care Expert was able to resolve everything for you. Thank you for taking the time to review our services, it is greatly appreciated. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Signed up for a trial of Resume Builder and used it for several resumes. Abigail at Customer Service reversed charges for service billed to credit card for cancellation immediately made online when pending charge showed up on credit card account. No wait time for service by phone and very courteous assistance throughout the call.
Hi Bill:
We are very happy to know that Abigail was able to resolve everything for you. Thank you for taking the time to review our services, it makes us change the way we do things. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Live career was easy to use and very affordable. Great customer service provided
Hi Lori:
Thank you for that wonderful review! We are very happy to know that you found our service to be “The Best!”. Reviews like these make us strive to deliver the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katie,
Thank you for stopping by and providing your feedback. It pleases us to know that you found the use of our service as a good experience and that our Customer Service Representative was able to assist you with setting up your resume and cover letter. Please feel free to contact us, if you need anything else in the future.
We wish you the best on your job search, Katie!
Best regards,
LiveCareer