On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The phone call I made to live career Australia is regarding my recurring charges on my credit card. The customer service agent listened to my problems and resolve my problems immediately. The attitude is professional and efficient. Good services. I am happy that I made a call.
The CSR was clear, concise, and quick, and not condescending when he determined that the problem was a simple mistake on my end.
Hi Rick:
Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
I needed to jam out a resume' in an afternoon, and this made it so easy. Had to use live chat for help once and the guy was great. Highly recommend.
Hi Liz:
Thank you for that great review! It is nice to know that our Customer Care Expert was able to resolve everything for you. We greatly appreciate you recommending us to others. If you need anything else, please contact us.
Best Regards,
LiveCareer
I used Live Chat to check on my account status. The rep, Limny, verified my identity and answered all my questions right away.
Hi Wendy:
Thank you for that amazing review, it is greatly appreciated. We are happy to know that our Limny was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I needed a cover letter only. I signed up for the trial service so I could access and change the letter to fit the various jobs. It only costed me $1.95 and cancelation was easy as fast. Mary H was very professional and provided a great experience when I called to cancel.
Hi Lori:
Thank you for that awesome review, it is greatly appreciated. We are happy to know that Mary was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I spoke with representative Mary in Puerto Rico about issues that I had regarding adding a new section to my resume. Mary also assisted me regarding the Fed x issue that I am going through at this time. I was told by another representative from another office that I did not meet the requirements to get the 10 free copies of my resume printed by Fed X. Mary went to her supervisor to inquire about this matter seeing that the original website I worked on was Resume Now. Which offered the Fed X service and not the website I was directed to work on by a representative from the San Francisco area. Mary gave me a turn around time of 24-48 hrs. To hear back from the Corporate office I
Am not please with the turn around time but what can I do about that.
Hi Donna:
Thank you so much for that awesome review and for rating us with “Excellent service! We are very happy to know that Mary was able to resolve everything for you. Reviews like these make us change the way we do things. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I had an unknown charge on my bank statement and didn't realize my Live Career account was reoccurring. Spoke with wonderful agent Mary who reviewed my account and gave me accurate information. She was so nice and informative. Thank you so much Mary and Live Career!
Hi Jeri:
Thank you so much for that great review! We are very happy to know that Mary was able to resolve everything for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I was placed on hold for over 30 minutes with no connection completed. I finally ended the session personally.
Hi Paula,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
We are more than willing to assist you with your concern.
Best regards,
LiveCareer
Let's see if I could rate this zero stars I would. Do not subscribe to this scam they start charging 20 dollars over and over after you subscribe. When I called customer service the lady was nothing but rude and gave me a "one time courtesy" for my money back. I had to actually fight with her and continually ask for a supervisor. She even told me "be quiet you keep talking and talking I don't want to give you your money back" bunch of bull. AGAIN, DON'T SUBSCRIBE TO THEM.
Hi Danielle,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
We are more than willing to assist you with your concern.
Best regards,
LiveCareer
I spoke with Joe a few minutes regarding my account. I had requested a cancellation prior that had not been received. Joe proceeded to cancel my account as well as credit my account for the current charges. I really appreciate his help and he was most helpful.
Hi Kim,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I am pleased with the service. This issue almost gave me a huge problem but was able to resolve from this great service. The Rep explained the problem and was able to give a satisfactory solution.
Hi Jeymison,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for sharing your experience with us!
Best Regards,
LiveCareer
Resolved my issue in a very friendly manner. I am thankful for her service.
Hi Kevin,
Thank you for sharing your recent friendly experience with our Customer Service team. We strive to deliver to you what we do best.
Best regards,
LiveCareer
I was having a truly terrible time until William resolved the issues with my account
Hi Maureen,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service chat interface and how were able to resolve your issue. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Hi Sheree,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I was fearful i would have to end up calling my bank, but the lady who helped me was courteous and resolved my issue immediately. I would be a repeat customer if i needed to make another resume! Thank you.
Hi Brandy,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your feedback!
Best Regards,
LiveCareer
The customer service was top notch. The resume templates get the job done. My only issue was that I was charged for a month, even though I only selected the 14 day trial. When I called customer service, they refunded me promptly and offered a discount on other services that I may need.
Hi Deric:
Thank you for that awesome review, it is greatly appreciated. We are happy to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I went on MPR and as I was using their service to download one edited resume I was asked to pay about $1.95 so I went ahead and paid it. However, I was not aware of the fact that I'd automatically been subscribed and had to pay $24.95/mo. I called to explain what happened and I got a refund. I must say it was handled with so much care and grace!
Hi Michelle:
Thank you for that great review, it is greatly appreciated. We are happy to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Quick and painless
Courteous and professional
Went above and beyond
Hi Brittany:
Thank you for that great review! We are happy to know that you had an easy going experience with our service and that you rate us as “perfect”, it is greatly appreciated. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
Melisa assisted and answer all my concerns in a very professional manner.
She is a good example for your organization. If she is an example that represents all of your staff then you have an excellent company.
I will surely recommend your company.
Keep up the good work.
Hi Pauline,
Thank you so much for sharing your excellent experience about the Customer Service provided by Melisa. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Site is user friendly and staff is helpful and knowledgeable to help you when you need it. I could not have been happier developing my career with Live Career helping me along!
Hi Cynthia,
Thank you for that amazing feedback. It is stupendous to know how you feel about our site and our Customer Service! We strive to deliver to you what we do best. Please feel free to contact us, if you need anything else in the future.
We wish you the best of success on your job search, Cynthia!
Best regards,
LiveCareer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dylan:
Thank you for that awesome review, it is very appreciated. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer