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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I called because I didn't intend to sign up for an on going service and saw the monthly charge on my card. The service person was easy to speak with and took care of my request. They were very professional.
David was polite and easy to understand. He did an outstanding job on promoting offers that LiveCareer had, unfortunately it wasn't what I was looking for. Keep up the good work.
Hi Kathy, Thank you for sharing your heart out about your experience. It is nice to know David resolved everything for you and that you had a hassle free process. Please feel free to contact us, if you need anything in the future. Thanks!
Frustrating attempt at communication. "Willy" is a nice man but comes across as lacking confidence - possibly because of having to read from company enforced scripts. Very frustrating experience - I am not likely to continue my subscription.
Overall it was a good experience up until the moment it wouldn't let me go any further until I paid $1.95 and said I had 30 days I think and then I would start paying $19.99 a month. I have no use for a resume service monthly. My plan is to get a job and not continue to send out resumes. The sight is good, but when it says it is free that is what the customer thinks. I think that part should be upfront rather than free everywhere. It's not true. Other than that very helpful.
Hi Linda, we appreciate you taking the time to review our company and are very glad to know our service was helpful to you. If you ever need anything else, do not hesitate to contact us. Thank you!
Marvin was so helpful! They have amazing customer service and the best resume templates. I will go back to their services for sure if I need it in the future.
Hi Mariela,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards,
LiveCareer
Your guides and assisted descriptions made my resume building so much easier than I thought it would be. So much selection and creativity. I would definitely use your program again and recommend your site.
Hi Michelle,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Best regards,
LiveCareer
My resume looks great. Appreciate the help & courteous LiveCareer representative I spoke with on the phone.
Hi Lisa,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product. Rest assured that you will receive a quality service from all our agents at LiveCareer.
Best Regards,
LiveCareer
Joe was very helpful even though I was not pleased with a policy that they had. He handled it well.
Hi Kyle,
Thank you for sharing your experience and to point out the professional way that Joe used to handle your request. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I really commend the prompt service by Mr. William. The ability to provide the resolution quickly that I was having with correcting information on my resume exceeded my expectations. He also was kind enough to offer me a low monthly resume subscription at a reasonable price, along with all its features. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
Hi Annie,
We are excited that you were pleased with the Customer Service provided by William. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Thus far I'm disappointed with the career testing end of your site:
If there was any information on having to pay for my results, I might have thought twice about taking the test. IT may have been buried in fine print, but the testing presents itself as free.
At the end of a long test, I'm told I have to pay $25-40 for detailed results.
Once I resigned to paying, I received a confirmation email for my payment, but no results and no explanation of when I could expect them.
I gave it a day before calling calling in and after a long wait talked with a really nice CSR (Costa Rica is a good choice for outsourcing your CS needs), who was unable to resolve the problem but escalated it for me.
That was yesterday.
Now it's 3pm Central time Monday afternoon and I still haven't heard back from a soul.
A good suggestion on how to fix this: refund my money, give me the report for free.
It's better than me going through the hassle of forcing you to fulfill your money-back guarantee. It will create good will and I'll be more likely to keep using your site.
Hi WIlliam,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I appreciate the services the person was very attentive and understanding of my problem, and for that I'm very thankful for the services I received!
Hi Calvin,
We ae excited that you were pleased with the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The person who helped me cancel my account did a very good job. He was more than courteous, he did all he could to entice me not to cancel my membership. He didn't seem to hate his job because he was working on a Sunday, I wish I could be as professional as he was.
Hi Mike,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Good resume format and help but when u go to print it or email it or download it. It is not in its format.
Hi Rosemary,
Thanks for bringing this to our attention. Due to the various scenarios that may be preventing the desired formatting on your resume, it is advisable to give us a call at 1-800-652-8430 so we can revise the situation with you.
Best regards,
LiveCareer
Unfortunately at this time I had to cancel my subscription. I will say that the resume now website was fantastic and was very easy to use. The lady I spoke with to help cancel my subscription and get a refund on the month I did not use it was very helpful and courteous and I appreciated her help
Hi James E.,
We are delighted that you were pleased with our resolution about your account cancellation. We are committed to providing great customer service.
Best Regards,
LiveCareer
I called with a billing issue and immediately the person I spoke to catered and solved the problem which I was not expecting. Wish I got his name. The call took no longer than 4-5 minutes and I've been refunded with my money as well as a cancellation email. No complaints regarding the service I recieved.
Hi Natasha,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
Cust. Serv rep was outstanding and his willingness to assist was above and beyond my expectations. He did an amazing job and would recommend your company solely because of him.
Hi Sierra,
We are excited that you were pleased with the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
LiveCareer took over £200 through direct debit that I wasn't aware of, till my account got cancelled and cost me £450 for overdraft while I was away traveling + ruined credit score.
All for uploading my CV
When I called for a refund they refused "because there wasn't a recent month transaction" - due to my account been cancelled because of their drive to debit when I was away traveling.
Absolutely disgusting that a company like this can still exist stealing money from people bay by day.
Hi Brigitta
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I called to discuss and get help on my first resume in 10 years. Joe was knowledgeable, patient and incredibly helpful and my resume looked terrific after the help he gave to me. Awesome Service!
Hi Christa:
Wow! Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Joe was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
The phone call I made to live career Australia is regarding my recurring charges on my credit card. The customer service agent listened to my problems and resolve my problems immediately. The attitude is professional and efficient. Good services. I am happy that I made a call.
Hi Dylan:
Thank you for that awesome review, it is very appreciated. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
The CSR was clear, concise, and quick, and not condescending when he determined that the problem was a simple mistake on my end.
Hi Rick:
Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven, Thank you for taking the time to review our services, we are committed to providing the best while using our services. Please contact us if you need anything else in the future. Thank you!