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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Agent, Luis Solano is very helpful.He understands my problem and acts promptly.
Great 5 stars customer sevice
Just beware that if you dont un subscribe; they are gonna deduct 19.99 $ every month... as far their content is concerned; yeah it helps to save your time - the time you would spend looking for best techno-professional content for your resumes/cover letters. They would do it for you... and lot of help for beginners
Hi Saadan,
Thank you for sharing your experience with us. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
I used resume builder for myself, my grandson and son in law - 25,38, and 63 years old - we all benefitted from the easy to navigate Livecareer.
The great thing about this resume builder is they include a selection of specific descriptions with each of our strengths and discrete skills. I would reccommend this for anyone and any age group.
When I needed to cancel my subscription to Livecareer, the young lady i spoke to was courteous and was amicable.
Great company and excellent results - we all got the jobs we wanted!
Hi Heidi,
Thank you for that awesome feedback and for let us know that you, your Grandson and your Son-in-Law landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you all three the best with your respectively new jobs.
The rep was very helpful and was able to fix my billing issue.
Hi Lauren,
We appreciate your feedback and it is great to know that our Customer Service team was able to fix your situation.
I have used Live Career several times when I've needed to update my resume and construct cover letters. With all of the choices for creating a resume it makes them appear very professional. The tech support was great when I needed help. The cancellation process is so easy. I have come back several times. I wouldn't use any other service and have referred several people.
Hi Michelle,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
It is always important to think of the customers' needs first, while remaining friendly and I think David did an excellent job. Keep up the good work David! Kudos!
Hi Felicia,
We appreciate your feedback! We have the same vision as you, and that is why customers' needs are our priority always. Thank you so much for sharing your excellent experience about the Customer Service provided by David.
If you ever have a problem, any problem, this company will certainly make it right. You just have to ask them and they will fix it. I have been with them for several years and have found anyone I have spoke with extremely helpful. Just ASK!
Hi Joseph,
Wow thank you so much for your candor, your feedback reflected our main focus at Customer Service. We have the best agents in the business and are more than willing to assist you with your concern, any concern.
William was a constant professional, he has great work ethic and he was very friendly.
It was great till I cancelled and still got charged 34.95. Money I can't get back
Hi Tyron,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
Easy to use, and my resume was much better than I could have done otherwise. Well worth using. I would caution that if you are not using it, don't forget to cancel your membership.
Hi Joe,
It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
Thank you for that awesome feedback.
Kenneth offered me some great services which I am unable to take of advantage of at this time. He was very informative and helpful in answering my questions and taking care of my account. Live Career will be the site I go to, and recommend to others, in the future. Thank you.
Hi Pamela,
We are excited that you were pleased with the Customer Service provided by Kenneth. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Thank you.
William provided all the information I needed! He
Went above and beyond to make sure I was satisfied! Thank You!
Hi Andre,
Thank you for your feedback. It is great to know how you feel about our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Thank you.
I had a great experience talking with the customer service. Helped me with everything I asked and with speed. Thank you
Hi Juliana,
Great review of our Customer Service team. We truly appreciate your feedback and the 5 stars rating.
Thank you!
Understanding was a bit difficult, however, the representative was very kind and very patient.
Hi Renee,
We appreciate that you took the time out of your day to leave your feedback. We are glad that the agent was able to help you with your request.
Thanks
I had trouble with my account bill and the representative was very kind and helpful.
Hi Maria,
We do appreciate your feedback and we are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you.
Easy to navigate. Well built website with tons of options. Also when you are ready to cancel the staff and support are friendly and easy to work with. I was hired within two weeks of finishing my resume. Especially love the specific job resumes and the word choices they give you to help you.
Hi Amber,
Thank you very much for sharing your great experience with our product and our staff. We appreciate that you let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best and we wish you the best with your new job.
Thanks!
Paid for the resume review service, expecting I might get some personalized feedback. This was not the case. The resume 'review' was simply a few sections of stock information that was barely if at all customized to my resume. Things like, use action words, "When it comes to bullet statements, hiring managers want to be able to easily see how you have benefited your previous employers" - all of which did not apply to my resume... A total waste of time and money.
Hi Matt, Thank you for taking the time to reach out to us. We deeply apologize, that is not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
Ended up in a time pinch and needed to build a new resume, MPR gave me a easy to follow walk through to up dating my information so that I can move forward with my, hopefully, successful career.
Hi Wydell, Awesome! That is very nice to hear. We love reviews like this one, it make us deliver the best of the best for you. Please contact us if you need anything else, we have your back. Thank you!
I am so thankful that they gave me a full refund after charging me for a monthly subscription. When I got my resume I didn't realize I was signing up for a monthly subscription and they were very understanding.
Hi Whitney, Thank you for taking time out of your day for reaching out to us, it is very appreciated. We are always available and eager to help. If you need anything else, just contact us. Thanks!
I called because I didn't intend to sign up for an on going service and saw the monthly charge on my card. The service person was easy to speak with and took care of my request. They were very professional.
Hi Steven, Thank you for taking the time to review our services, we are committed to providing the best while using our services. Please contact us if you need anything else in the future. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles,
Thank you so much for your feedback and the kudos to Luis. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
We appreciate your feedback, it's very important for us.