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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Tried a couple of different sites that offer a similar service. Chose LiveCareer because they have more templates, better customer service and offer a variety of other services that help with finding a job.
Did not appreciate the, "free trial" that automatically charged my account... that's it.
Hi Patrick, Oh no! :( That's definitely not the experience we want you to have. We are so sorry you feel that way about our service and are more than willing to assist you. Please send direct message us we can assist you in a secure manner. Thank you.
Very helpful source for assistance with writing a resume. Easy to follow, step by step directions that aid in creating an excellent resume!
Hi Jamie, thank you for that awesome review. We are glad to know you had an easy going experience with our services. If you need anything else, just contact us, we’re here for you. Thanks!
When I was creating my resume, I did have some issues, the gap between paragraphs sometime was too wide, sentences that offers useful, I always be able to find the right for me. I like it, definitely will recommend it to others.
Hi Olga, thank you for that great review. We are happy to know that you would recommend our services to others, it’s very appreciated. If you need anything else, just contact us, we’re here for you. Thanks!
I built my resume and very easily. The whole process was very easy to use and guided you step by step. I Loved it.
Hi Cindy, thank you for that awesome review. We are glad that you loved our services. If you need anything else, just contact us, we’re here for you. Thanks!
I was charged for even when I cancelled... I call and they took care of it
Hi Michel, thank you for taking your time to review our services, we really appreciate it. It is nice to know our Customer Care Experts were able to resolve everything for you. If you need anything else, just contact us. Thanks!
The person whom I talked to was very helpful. Cancelled my account, no problems.
Hi Irene, thank you for taking the time to review our services, we really appreciate it. It’s nice to know our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here to help. Thanks!
The gentleman who assisted me was very professional and helped me in resetting my password quickly.
He also offered to stay on the line with me so I could reset my password
Hi Katherine, thank you for taking the time to review our services, we really appreciate it. It’s nice to know our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here to help. Thanks!
I didn't see the small print. Lost at least 500 to 600 bucks being charged on my child support card. Child support does not send statements. Not happy but take some of the blame. Lesson learned. Wish the company would have emailed me to ask if I wanted to comtinu with the service as I wasn't using it. But THIS IS HOW THEY MAKE THIER BIGGEST MONEY I'm guessing! Not happy at all.
Hi Rhonda, thank you for taking the time to write to us. We are so sorry you feel that way about our service and are willing to assist you. We will send you a direct message so we can assist you in a secure/private manner. Thanks!
Thank you for helping me. You tried everything to get me the best possible deal.
Hi Jolie, thank you for taking the time to review our services, we really appreciate it. It’s nice to know our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here to help. Thanks!
The whole process was simple and made writing my resume much easier than I expected! Thank you!
Hi Edward, thank you for reviewing our services. We are so glad that we made it easy for you, that’s what we’re here for. If you need anything else, just contact us, we got your back. Thanks!
Easy to use and a professional looking resume upon completion. Thank you for such ease in creating what could be a difficult task.
Hi Laura, thank you for reaching out to us. It is very nice to know you had a hassle free experience. If you need anything else, just contact us, we’re here to help. Thanks!
Very impressed with the content of the choices to add to my cv, looks great and I got the job thank you for your help
Hi George, congratulations on your new job! Thank you for reaching out to us and letting us know your wonderful results with our product. Reviews like this one make our day. If you need anything else, just contact us, we got your back. Thanks!
I didn't quite make full use of the site, but it worked for what I needed when I needed it.
Hi Cherlon, thank you for reaching out to us. We are glad that you received what you needed, that’s what we’re here for. If you need anything else, just contact us, we got your back. Thanks!
Slightly misleading as the site advertised as a free cv template. I was happy to pay a small one off fee for 14 day access but not to continue subscribing as that did not meet my cv requirements
Hi Hazel, it’s nice to know you had a hassle free experience. If you need anything else, just contact us. Thanks!
O like the service and the options. It's really cool
Hi Isaiah, we are happy to know you liked our services. If you need anything else, just contact us, we got your back. Thanks!
I am trying to write a cover letter for a cooking position and it is not giving me any help with that having me run around and not giving me what i need it is good customer service though.
Hi Kendra, thank you for reaching out to us. We are happy that Sophia was able to help you out, that’s what we’re here for. If you need anything else, just contact us. Thanks!
For one, the site is amazing in its self. Its user friendly, informative, engaging, and extremely helpful. I did land the job thanks to this awesome site and i called to cancel and i realized their customer service isn't a gimmick either i hit option 3 and spoke directly to Jose/Joseph who was friendly and i decided to go ahead and keep my account this company rocks!
Hi Destiny,
Thank you so much for sharing your excellent experience about the Customer Service provided by our agents. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
Site was easy to find and use. Needed an updated resume and had it done in an hour. Disappointed only due to being charged extra month after trying to cancel account as did not need to access the Site anymore. $19.99 is a lot monthly after making the resume and no longer needing the service.
Hi Donna,
We apologize for any confusion this may have risen and we are here to help you. As a courtesy, we went ahead and processed to your account a refund for $19.95 (USD). Please check with your banking institution after 3 to 5 business days about the posting and crediting your account. Additionally, we sent you an email confirmation. Auto emails can get picked up as spam or junk mail, so sure to check your spam/junk mail folder.
Please feel free to contact us if you have any further questions or concerns regarding the service or if you decide to reactivate your account.
Best regards,
LiveCareer
It is great to have a service that supports career transition and provides the customer support services with professionals who are well informed in providing services. Thank you for your excellent services!
Hi Irene,
Thank you for that great feedback. It is excellent to know how you feel about our product, Customer Service team and the overall hassle free experience that we provide. We are professionals helping professional reach their career goals
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi SE., thank you for taking the time to review our services. We are glad you had an excellent experience with our company. Please feel free to call us if you need anything else. Thanks!