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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Live career is excellent for career guideline. I took help from the site. Thanks
Just talked to customer service at Livecareer.com. The value of the product is good and effective, however I now have a job so I was calling to cancel the service. After speaking to the customer service rep, he made me aware of some services that I was not aware of previously, so I decided to stay with the service for a while longer. My customer service rep was knowledgeable and friendly. I would highly recommend this company and their customer service is great.
Hi Robert, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out and we also appreciate you recommending us to others. If you need anything else, just contact us, we’re here for you. Thanks!
This site was easy to use and self explanitory, just be aware if you do not cancel within 14 days you will be auto billed for each following month at a much higher rate.
Hi Peter, thank you for taking the time to review our services. We are happy to know that you found our site to be easy to use. If you need anything else, just contact us, we’re here for you. Thanks!
Me ayudaron y el personal una muchacha muy amable y me atendieron Rapido.
Gracias por su comentario positivo sobre nuestros srvicios, Vilmarilys.
I did not review the user agreement and thought I was just paying a one time fee. When I was billed for the continued service I called to cancel. Gretel (hope I'm spelling her name right) assisted me and was very courteous and helpful.
Hi Jose, thank you for that awesome review! We are happy to know that Getel was able to help you out. If you need anything else, just contact us, we’re here for you. Thanks!
Very happy with the end product of CV, good quality and very useful. Definitely will be referring all unemployed to use. Very nice young when I called and spoke to customer service very helpful with my request.
Hi Nicola, thank you for that great review; your feedback is super important for us. We are happy to know you are very happy with the results and really appreciate you recommending us to others. If you need anything else, just contact us, we’re here for you. Thanks!
My assistant was very nice and helpful, she solve my problem very fast. I am thankful to her.
Hi Victor, thank you for that great review, we really appreciate it. We are glad to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here for you. Thanks!
She was really helpful in terms of solving my problems thanks for being so helpful
Hi Bobir, thank you for that awesome review, we greatly appreciate it. We are glad to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here for you. Thanks!
David was very helpful and as much as I was tempted to try and keep the service I had to politely decline due to the fact that I don't need to resume builder right now. I know now that it is more than a resume builder but didn't know at the time because I just needed a resume for my current job. For sure I'll go back to this and try and look for my next job next time. Someone recommend me the website and I loved it honestly.
Hi Mario, thank you for that great review, we really appreciate it. It is nice to know that David was able to help you out and that you got the resume you needed. If you need anything else in the future, just contact us, we are here to help. Thanks!
I did feel very satisfied with the customer service provided today. She was not able to get exactly what I needed done. But looked for a wprkpround and in the end it all turned out well!
Hi Christopher, thank you for taking the time to review our services. We are very glad to know our Customer Care Experts were able to help you out. If you need anything else, just contact us, we are here for you. Thanks!
The customer service representative was very informative and sweet.
Hi Laura, thank you for taking the time to review our services. We are very glad to know our Customer Care Experts were able to help you out. If you need anything else, just contact us, we are here for you. Thanks!
It was a great experience while getting a refund back. Some offers were offered to me but was not interested on them at the moment.
Hi Ana, thank you for taking the time to review our services. If you need anything else, just contact us, we are here for you. Thanks!
There should be a clearer link to modify or cancel subscription, that doesn't involve a phone call
Dollar amount should be clearer at outset to reflect the currency your client will be using
Hi Nancy, thank you for taking the time to review our services. However, that was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.
This site is extremely unethical! I utilized the free resume formatting program to build my resume quickly as it was essential to fit my entire resume on one page. Yes this site helped me to accomplish my initial goal. However, the 30 day trial passed and I cancelled my FREE subscription after the first week, yet am STILL being charged (months later) regardless of the numerous attempts to cancel.
And check this out:
They actually stole my resume and are using it for advertisement purposes! While looking for new job prospects, I found MY PERSONAL resume which was built on their site only once as a trial for quick formatting purposes. ALL OF THE CONTENT FOUND ON MY RESUME IS MY OWN CONTENT! Written and formatted according to my skills, personal preference for style, content and even my personal information! I spent numerous hours (over time) configuring how I wanted to present my resume for my job search. AND THEY STOLE IT. Now, if a prospective job searches my skills etc, it will look as if I plagiarized another sources resume.
Don't use them, your resume may to be stolen. Here's the link I found mine on:
https://resumes.livecareer.com/r/web-development-*******
Hi Jeana, thank you for your review. That was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.
The associate was empathetic and listened to what I needed. He was kind and efficient.
Hi April, thank you for taking the time to review our services. We are happy to know that our Customer Care Expert was was able to resolve everything for you and that you rated us with excellent customer service, it is very appreciated. If you need anything else, just contact us, we are here for you. Thanks!
Representative kept trying to convince me to keep subscription, that was a little annoying after the first few nos... But eventually i got her to listen and she cancelled my subscription.
Hi Nora, thank you for that great feedback, we really appreciate it. Reviews like this one makes us change the way we do things. If you need anything else in the future, just contact us, we are here for you. Thanks!
Easy to use tool, and the versatile tools make planning those next steps and strategies even easier!
Hi Frederick, Thank you for taking the timer to review our services. We are happy to know that you found our services easy to use, we really appreciate your feedback. If you need anything else in the future, just contact us, we are here to help. Thanks!
I have paid for this for 4 months not realizing that your terms and conditions after the 1.95
I want my charge for December gone and cancel the account and get rid of my card number. This is a scam
Hi Gail, thank you for taking the time to review our services. Certainly, that was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.
I only needed to update my resume. I have another job busted needed my resume
Hi Stephanie, thank you for taking the time to review our services. We are happy to know that you rate us as great, we really appreciate it. If you need anything else, just contact us, we are here for you. Thanks!
No wait, no hassle. I had planned to cancel my account all together, but the account rep, Oswarner Ruiz, was so courteous and professional I changed my mind and RENEWED. Oswarner was patient and helped me without any pressure sales or robotic replies. Thanks LiveCareer, wish more companies cared about their customers like you.
Hi Cynthia, thank you for that great review, it’s very appreciated. We are thrilled to know you had a hassle free experience with our chat and that Oswarner was able to resolve everything for you. Reviews like this one make us strive to deliver the best of the best for you. If you need anything else, just contact us, we got your back! Thanks!
P.S. We’re not robots and loooved your review! :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Osman, thank you for that great review! We are happy to know that you found our site to be very helpful. If you need anything else, just contact us, we’re here for you. Thanks!