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LiveAuctioneers Reviews Summary
LiveAuctioneers has a rating of 2.1 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 150th among Auction sites.
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Bought a $200 item.Shipping was about $150.Bought a similar item on ebay that was a little larger and framed and was charged $45 for shipping.Was told i could contact a third party and have them ship it.How can i do that when i live in Missouri and the auction house is in Florida?
I bought two Lalique perfume bottles both are fakes. They have no engraving like my real ones bought in store. The top of one was plastic! Scammers!
Hello Nathalie,
I am sorry to hear about your experience with this purchase. Can you please send over this information as well as images of the lot that you received to [email protected]? This way our support team can work on this for you, and help to rectify this issue.
Sincerely,
LiveAuctioneers Bidder Support Team
I won something almost a months ago. I was forced to contact customer service as the "auction house " didn't answered at all. I guess customer service were able to reach them. So they did: oh they're waiting for something else. Weeks gone, no merchandise no money. And you have to wait 7 days for an email answer. Well: this ruined the whole process. I warned you. Another very important point: I was happy with the 330 dollars price but so much additional expenses added I ended up with the fee you see and the auction house blackmailed me for more. The same one on gunbroker is 510 buyitnow, NEW. I received one in 3 days from gunbroker. These auction houses are busy with new auctions and don't hurry to service you when you paid them. And you are on your own.
Dear Attila,
Thank you for sharing your experience with us. I’m truly sorry to hear about the delays and the challenges you faced with customer service and communication from the auction house. Your frustration is completely understandable, and I appreciate you bringing this to our attention.
It’s our goal to ensure a smooth and transparent process for all our bidders, and it sounds like we fell short in your case. I’ll be sure to pass your feedback along to the relevant teams to help improve our services.
If there’s anything we can do to assist you further or if you’d like to discuss this matter in more detail, please feel free to reach out directly. Thank you for your patience, and we hope to regain your trust in the future.
Best regards,
LiveAuctioneers Bidder Support
Liveauctineers.com is a scam! Please be careful and aware. I lost 6000 euro in an auction 3 weeks ago. They are piece was never shipped and now it is offered again on their website for even more money. I won fair and square. They have sent the invoice with the account info and I transferred the payment. Now they are saying they are just the middle men and have nothing to do with it. Please be careful, it is a scam! I have all corespondents. Let me know if you need proof!
Dear Rijkaart,
LiveAuctioneers is a technology provider that helps connect bidders and auction houses online. We do not handle post sale issues like the shipping or delivery of items, and refunds.
We have not been able to get a hold of Caroline Nguyen, but we will continue to explore all avenues to contact the auction house. We will let you know as soon as we have an update for you. We apologize once more for all the inconvenience you've experienced regarding this sale.
If you have seen this lot listed somewhere else by this seller, please do email us at [email protected] with the direct link.
Regards,
LiveAuctioneers Bidder Support Team
I had a problem with an auction house who sold through Live Auctioneers, The Auction house clearly misrepresented the description of an item I bought, I complained to Live auctioneers who did nothing but pass my messages to the auction house concerned which was useless to me.
This is the email I sent them which sums everything up.
Why do you see your job as just passing messages between me and the auction house, If you see that they are acting in a manner that is not in keeping with the morals of your company then why do you associate your selves with them.
Why does your award winning customer service department not answer the phone or return calls, Did they win an award for incompetence?
I will be calling my bank to void the transaction and leaving feedback about both the auction house and your inability to protect your clients.
Judge for yourself
Dear Gary,
We're truly sorry to hear about your frustrating experience. We understand your concerns about our customer service and our handling of your issue with the auction house. Your feedback is essential to us, and we'll work on improving our support and communication to better assist users like you. Please feel free to contact us by email at [email protected] if you wish to address the matter further, and we hope you reconsider using our platform in the future.
Best regards,
Live Auctioneers Support Team
The premium was 25% of purchase which is fair but shipping cost WAY MORE than the total of the item with premium. Totally less to buy at Ebay. Then it takes weeks for the item to even ship within the States.
Hello Anne,
I am sorry to hear about the issues with your purchase. Please note that we at LiveAuctioneers do not have control of all shipping fees. In order to help you further, can you please reach out to us at [email protected] with the invoice number of this transaction so we can further investigate. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
LiveAuctioneers Bidder Support Team
Be VERY careful with this company. They allow intentionally misrepresented auction companies to conduct business on their site. The customer service team and social media team is non-existent. DO not expect any help if you have issues with bidding. You have an obligation and are responsible in these matters when you run a platform that provides access to intentionally misrepresented items on your site. Do not bother with your insincere reply since the support team is beyond worthless.
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Would give this a zero if I could. The SHIPPING COSTS are OUTRAGEOUS. Complete scam. To ship a painting that was 26 pounds, I had to pay over $400! They drop these off at UPS so that you are put into a situation where you have a final sale item and then UPS can charge you whatever they want and you can't complain because UPS is just the messenger. I will never buy an item from this company again. STEER CLEAR!
Hello Maria,
I am sorry to hear about the issues with your purchase. Please note that we at LiveAuctioneers have little to no control of all shipping fees. In order to help you further, can you please reach out to us at [email protected] with the invoice number of this transaction so we can further investigate. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
LiveAuctioneers Bidder Support Team
This is a total rip off. 350.00 item cost an extra 200 dollars with fees. The auction house, KeystoneAuctions, doesn't even ship it out. They send it to some 3rd party that the customer has to arrange shipping with...for MORE MONEY! Live auctioneers only responds to contact the auction house with issues.
Scam!
Dear HL B.,
I'm sorry to hear about your negative experience. It's disappointing that you had to deal with unexpected fees and shipping complications. We appreciate your feedback and will take it into account for improving our processes. If you have any further concerns, please reach out to us directly by emailing [email protected] so we can address them.
Regards,
Live Auctioneers Bidder Support
The scam works as follows:
They get info on real items from ebay listings, using the exact same descriptions. They then add an expection valuation range - low# to high#. They then make it look like many people are bidding on the item. The bidding pauses when the bid is at 92-95% of the low# of the range, which happens to be close to the buy-it-now price on ebay. Why does the bidding pause? Because they are waiting for the one real bidder who really wants the item to place the final bid. That real bidder has preauthorized the auction site to charge their credit card. So that happens. The item is still on ebay. I suspect that if a real bidder wins an auction, then the auctioneering company actually buys it off ebay and then delivers it. But they make a ton of money on the 25% buyer commission, extravagent shipping charges, and processing fees... The irony is that it may all be legal (i.e. Selling something you do not own/have, but still delivering if needed, kind of like a short sale on a stock). Beware. ( All I did was watch, and take the description of the items and look them up on ebay. Fortunately, graded coins have unique ID numbers so you can see they are offering the exact same item that is listed on ebay. Try it!)
Dear Loren,
Thank you for sharing your concerns regarding your experience with our platform. We take all feedback seriously and appreciate the opportunity to address your observations.
We would like to clarify that the auction process on our platform is designed to facilitate legitimate bidding among registered users.
Our platform's primary objective is to facilitate honest transactions and to provide a secure environment for both buyers and sellers.
Can you please email us at [email protected] with the specific listings or auction house so we can investigate further.
We value your feedback and strive to continuously improve our services.
Thank you for taking the time to share your thoughts.
Best regards,
LiveAuctioneers Bidder Support Team
A poor excuse for an auction company, they took my money but I never heard from their shipping department so they just take your item. Thieves.
Dear Richard,
Thank you for sharing your review with us, and we apologize for the unpleasant experience you encountered with one of our sellers. We are committed to ensuring our users have a positive and satisfactory experience on our platform.
To better assist you in resolving or mediating the issue, we kindly request you to email us at [email protected] and provide us with the name of the seller involved. Your feedback is valuable to us, and we want to address your concerns promptly.
Your satisfaction is of utmost importance to us, and we are dedicated to finding a solution that meets your expectations.
Thank you for choosing LiveAuctioneers, and we look forward to assisting you further.
Best regards,
LiveAuctioneers Bidder Support Team
I bought a authenticated signed dennis rodman photo framed for 20 bucks quite a steal right well it all in the end to get it shipped from the us to canada costed 70 bucks in all i trust the website and if you have the shipping money go ahead and spend away.
Dear Lincoln,
Thank you for sharing your feedback with us. We appreciate your excitement about the authenticated signed Dennis Rodman photo framed at such a steal! However, we understand your concern regarding the shipping cost to Canada.
Shipping charges can vary based on the destination and the size of the item, and we apologize for any inconvenience this may have caused.
We value your trust in our website and want to assure you that we are continually working to enhance our shipping options and negotiate competitive rates to offer the best possible experience for our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at [email protected]. We are here to support you and ensure your satisfaction.
Thank you for choosing LiveAuctioneers, and we hope to serve you again soon.
Best regards,
LiveAuctioneers Bidder Support Team
San Rafael auction filed a dispute on me and fun's was on the card I'm disgusted with this place payment process is not my fault and refused to accept a western union
Live auctioneers
Golden air auctions delayed shipping and a full smart mouth don't purchase nothing from the LiveAuctioneers all purchased items is trash customer service a a complete joke with processing payment
I want my account closed I'm doing business at another auction house from another company this place is a scam
Scammer LiveAuctioneers scam Scammer failed to process payment
Golden air auctions is simply trash with San Rafael auction
Photos coming soon
Dear Yaya,
Thank you for sharing your feedback with us, and we apologize for the negative experience you had with our platform. We understand your concerns regarding the payment policies, and we want to address them accordingly.
Our payment policies are made available to all bidders to review before registering for a sale. We strive to maintain transparency in this regard and ensure that our users are well-informed about the payment procedures.
Upon careful examination of your case, our team has clarified the reasons why your payment was not processed on our end. We would like to emphasize the importance of credit card payments matching the bidder's name and adhering to the specific payment policies set by the seller.
We value your satisfaction and want to ensure a smooth experience for all our users. If you have any further questions or require support, please feel free to reach out to us at [email protected], and our support team will be glad to assist you.
Once again, we apologize for any inconvenience you faced and appreciate your understanding. Your feedback is vital in helping us enhance our services and deliver a better experience for our valued users like you.
Best regards,
LiveAuctioneers Bidder Support Team
I bought an item and the pictures were of a different item. They charged me 50 dollars for shipping and 40 dollars to put in a box. Then when I told them I wanted to return it because it was not the item in the pictures they wanted me to still pay the auction fees and shipping fees to the Netherlands. Customer service took forever to responded and said he offered to take it back, yes at my cost for his mistake.
Dear Yuhj,
Thank you for taking the time to share your recent experience with us. We deeply regret the inconvenience and frustration you encountered during your purchase, and we want to extend our sincere apologies.
Ensuring accurate representation of items on our platform is of utmost importance to us, and we are truly sorry that the pictures of the item you received did not match the listing. Rest assured, we take this matter seriously, and we will work diligently to prevent such discrepancies in the future.
We appreciate your feedback regarding the shipping and packaging charges, and we will share this valuable input with our sellers to improve the transparency and fairness of our pricing.
Your patience and understanding are highly appreciated, and we are committed to resolving this situation to your satisfaction. Please don't hesitate to reach out to our support team directly at [email protected] if you have any further questions or concerns. We are here to assist you and ensure that your future experiences with us are positive and hassle-free.
Once again, we apologize for any inconvenience caused, and we thank you for giving us the opportunity to address these matters.
Sincerely,
LiveAuctioneers Bidder Support Team
It's a hit or miss with this site. However, the misses are atrocious! You would think they would do a better job of responding to federal crimes like forged art work, and not providing what was paid for. I've dealt with multiple vendors on this platform who outright sell forged art! There are numerous feedback comments about the scam, and LiveAuctioneers do nothing to stop these companies! You have an obligation in these matters when you run a platform that provides access to scammers. Might as well be crypto! Shame on you and your unchecked capitalism!
Dear Dustin,
Thank you for sharing your feedback about our platform. We take all customer reviews seriously and appreciate your concerns.
We deeply apologize for any negative experiences you may have encountered on our site. We strive to maintain a secure and trustworthy environment for our users, and we do not condone any illegal activities or fraudulent behavior. We have strict policies in place to address such issues, and we investigate reported cases thoroughly.
We are continuously working to improve our systems and enhance our response to these situations. We encourage our users to report any suspicious or fraudulent listings, and we take appropriate action based on the information provided.
Your feedback is valuable to us, and we appreciate your concern for the integrity of our platform. We will continue to prioritize the safety and satisfaction of our users, and we are committed to taking steps to address any issues that may arise.
If you have any specific incidents or information you would like to share with us, please feel free to reach out to our customer support team at [email protected]. We are here to assist you and address any further concerns you may have.
Thank you for bringing this to our attention, and we will continue working to ensure a better experience for all our users.
Best regards,
LiveAuctioneers Bidder Support Team
I purchase antique clocks on this site however I wish they would list watches in another's catagory it's very annoying to have to look through 150 pocket watches to be able to see one clock. My second beef is the price as they are charging. The buyer are getting to be astronomical and absolutely not worth going to the site anymore I've seen prices as high as 33% buyer premium plus they charge you an extra 3% if you pay by credit card and when you go to contact their shipper believe me because they know it's an auction site. They charge you double or triple what you could've had it shipped for regularly. Yes I was getting the point. I'm just gonna have to stop using this site. They need to make some serious changes and cost is one of the most important factors great idea, overprice and poorly managed
Dear Larry,
Thank you for sharing your feedback regarding your experience with our site. We genuinely appreciate your input as it helps us identify areas for improvement.
We apologize for any inconvenience caused by the categorization of watches alongside pocket watches. We understand that it can be frustrating to have to sift through numerous listings to find the specific item you are interested in. We will take your suggestion into consideration and explore options for creating a separate category for watches to enhance the browsing experience.
We understand your frustration regarding buyer premiums and credit card surcharges. While it is important to note that buyer premiums are set by the individual sellers, we take your feedback seriously and will evaluate our overall pricing structure. Our aim is to ensure that our pricing remains competitive and aligns with the expectations of our valued users like yourself.
We regret any disappointment caused by the shipping costs, however these fees are completely out of our hands.
We value your patronage and are committed to making necessary improvements to enhance your experience on our site. Your feedback regarding changes and cost management has been duly noted, and we appreciate your understanding of the challenges we face in balancing quality and affordability.
Should you have any further suggestions or concerns, please don't hesitate to contact our bidder support team at [email protected]. We are here to assist you and ensure your satisfaction.
Thank you once again for taking the time to share your thoughts. We hope to have the opportunity to serve you better in the future.
Best regards,
LiveAuctioneers Bidder Support Team
I'm a first time user of the site, I'm not familiar of how it works. I read the info and I proceeded. So first, I wasted a whole day waiting for the necklace to come up for a bid. I was the only bidder, but nothing shows on my account. I go to the listing, and the necklace is still listed for bidding( so that whole day seem to be a pre-bidding). The next day, I wasted yet another 5-6 hours waiting for the live auction. It comes and I was the highest bidder and it confirmed that I won this auction. NOOOO, I received an email informing me that I lost my bid and then, I was suspended. Yes, I no longer have access to the site for WHATEVER REASON!
Hi Jamila,
Thank you for your review and I am sorry you had a negative experience with us.
Can you kindly email us at [email protected] to better support you and investigate what happened.
Regards,
LiveAuctioneers Bidder Support Team
I am auctioneer and constantly trying to make our presense online better with more visiability and options. Offten I have questions which I need help answering. Yet, anytime I call liveauctioneers, they never answer. It does not matter if it is support, sales or any other department. Also they never call back if I leave message. Manager that is assigned to us does not return calls either. It seems that it either handfull number of people working there and they just dont have time or they simply dont care. Unprofessional!
Dear Al,
Thank you for your review and I am sorry for the negative experience you've had with us.
In regards to phone support, we unfortunately do not have phone support in Bidder Support at the moment however.
I suggest that you email [email protected] if you are a seller/auctioneer or [email protected] if you are bidder.
Once again, I am sorry for the negative experience you had with us and hope to see you again.
Best,
LiveAuctioneers Bidder Support Team
On 5/25 I bid on a item.last call was presented and then it appeared on my
Screen that I had won the item,a display of fireworks appeared.
I watched as my credit limit was deducted for the item.
I thought I won the item,but nothing appeared on the won column. I
Did see that the item sold for more than my bid. I contacted liveauctioneers
The same day and recieved a generic email,saying they would contact me.
Wanna bet? I will never use them again and will contact all antique facebook
Groups dealing with antiques.
Dear Jeff,
Thank you for your review and I am sorry for the negative experience you've had with us.
Can you please email us at [email protected] with your LiveAuctioneers account info so we can further investigate what happened.
Best,
LiveAuctioneers Bidder Support Team
I've tried calling several times. Noone answers the phone. They also do not ship on a timely basis. It's been over 10 days and still have not even emailed or returned a phone call
Dear Veronica,
Thank you for your review and I am sorry for the negative experience you've had with us.
In regards to phone support, we unfortunately do not have phone support at the moment however, please email us at [email protected] with your contact info so we can have someone in our team call you.
Shipping is usually arranged by Auction Houses and some by LiveAuctioneers Shipping, once we have the specific invoice you are referring to, we can assist.
Best,
LiveAuctioneers Bidder Support Team
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Hello Steven,
I’m sorry to hear about your shipping experience. We understand how frustrating high shipping costs can be, and we’re actively working to enhance our buyers' overall experience. Thank you for your feedback; it’s invaluable as we continue to improve our services.