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Listia

1.9

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Listia Reviews Summary

Listia has a rating of 1.9 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Listia most frequently mention customer service, gift card and many people. Listia ranks 173rd among Auction sites.

service
72
value
71
shipping
65
returns
60
quality
68
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California
16 reviews
43 helpful votes
Follow Becky T.
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I really enjoy Listia
December 18, 2013

I really enjoy Listia. It reminds me of the way ebay used to be, which means dealing with individual sellers. Most of the complaints here seem to be solved by "buyer beware" - if you buy from a seller with a low rating, well, you know what you are getting into. I've won brand new Urban Decay makeup (on Listia) and a ton of new unique and vintage jewelry. I love it! Things I didn't want and would have thrown out have been transformed into Jewelry and I didn't pay anything to make it happen. I only bid on things with free shipping. I spend a lot of time on there and always have fun searching for ending soonest

Date of experience: December 18, 2013
Texas
1 review
3 helpful votes
Follow Cathy H.
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I love listia, because I can get rid of the stuff that has been laying around the house - things like cd's and my old stamp collection. In return, I can get gift cards or items my kids want for Christmas. Just like any other auction site, you do have to be careful who you do business with, but the choices are endless, and "free" is always good! I also like the sense of community that comes from doing business with the same people, as listia is still small enough to be personal, but big enough to have choices.

Date of experience: December 12, 2013
Georgia
1 review
6 helpful votes
Follow elizabeth B.
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I have been a member for almost 2 years. I have won some great items and given away many great items. There are always bad apples that spoil things, but you have to be smart and read the listings and comments. I have had a couple of bad sellers not follow through, but you get that on any auction site. Ebay has scammers and fraudulent sellers as well. Most often the ones who complain are the ones who were suspended for violation the rules, *They are sent an email with the reason for suspension. I love Listia and will continue to be on there offering my items and winning more great things.

Date of experience: December 12, 2013
Pennsylvania
1 review
4 helpful votes
Follow Listia L.
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Don't let a few bad apples spoil the bunch! Sure there are some fraudulent or down right rude sellers, but that's ANY site you go on!

With their policy, it's easy to win back credits if they were lost because of seller not following through. Likewise if you have a problem with a winner, they hear your side of the story. The Moderators and Administrators are very knowledgeable of the policies and their customer service is GREAT! There are people on here complaining about suspeneded accounts and credits being revoked---it's simple READ THE RULES and FOLLOW THEM.

IF YOU HAVE QUESTIONS CONTACT CUSTOMER SUPPORT. They are super fast and helpful when you need them! If you would just utilize them you would not have suspended accounts.

Also, people need to realize that with the amount of auctions to staff ratio, there are some that slip through the cracks that shouldn't that happens. Read the rules, play nice, make friends, ask questions when you need to, and if you want to be negative don't blame a company for someone's elses deeds!

Date of experience: December 12, 2013
Texas
1 review
5 helpful votes
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Very cool site
December 13, 2013

Very cool site. The simple idea that you can get things you want just by getting rid of thing you don't want is amazing in itself. Just like any site it can take a day or 2 to get the feel of how he site works but once you get the ball rolling, everything just falls into place. Very easy to navigate around the site and you can even comment on other members auctions. And the badges make the site so much more fun. Highly recommend the site! -Shelbya09

Date of experience: December 12, 2013
California
5 reviews
7 helpful votes
Follow G C.
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Listia is a fun way to get rid of things you don't need anymore and trade them for things you want for free. The community is all about giving and getting :)

Date of experience: December 11, 2013
Arkansas
1 review
5 helpful votes
Follow The F.
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Tom F. Listia Rep..
December 8, 2013

Tom is always sorry to hear about the 1000's of complaints members of his website have. But never accepts responsibility for anything. It's always someone's else's fault.
Tom F. Always uses a cut and paste response.
Tom F. Never has any actual solution for the problem. Just some vague response to make it seem like he cares.
Tom F. Has apologized over 1000 times on behalf of listia.

Hey tom. If your constantly apologizing. Maybe you should recognize the problems and fix them instead of being the stooge who is dumb to the facts...->. F, Tom F...

Date of experience: December 7, 2013
Canada
1 review
2 helpful votes
Follow Jay K.
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Its an alternative to ebay for me. I come here when I have things i want to get rid of. I have multiple won items so far: ipods, mp3 players, videogames. Just use common sense when bidding. Ive gotten burned by bad member too by the overall. So far my experience has been pretty good.

Date of experience: December 4, 2013
Colorado
6 reviews
16 helpful votes
Follow Tabatha L.
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I thought, at first, this website was such a wonderful concept. If every item you bid on is free shipping, then it truly is "free" bc you never exchange currency. Now, the problem I've had so far, I am new to the site, I had the 3,000 credits so thought ok, I'll bid on some stuff. I won altogether a scarf, nothing fancy and was free shipping, that was over a week ago and only heard from the girl one time who said shed ship it on the 15-20th. I have messaged her to see if she ever shipped it bc majority of my credits were spent on that scarf, no answer. I have filed a request for return of my credits which listia said the seller has five days to respond or ill win.
The second item was a nose stud, free shipping, the girl messaged and said she shipped it out yesterday which was just two days after I won so we will see how that goes.
The third was a makeup brush from elf. Shipping is not free it's $2.00 flat rate shipping, however, since I have won yesterday morning, no response from the seller and I've messaged her a few times. How am I suppose to pay the shipping cost if she will not give me the info. The longer it takes her to give me the info the longer it'll take me to send the money the longer it'll take to get it, if I actually do get it at all!
So with my experiences thus far I'm feeling like this site may be junk! If all of the sudden my items arrive or the sellers apologize, two of them not the one who did respond, and we get it straight then ill continue using listia! I think there should be a certain response time, not seven days, just for the seller/buyer they have 24 hrs to message the seller/winner and let them know its official. Idk but so far 2/3 auctions are successful for me, if I loose out on the elf brush I won as well, I'm not listing anything, like I had planned before, I'll quit this site!

Date of experience: November 22, 2013
Ohio
1 review
2 helpful votes
Follow Tracy D.
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I have been a member of Listia for about 3yrs now, and like it very much. I would say the down side is that they let all these "from China" things in, and it totally clogs up the site. I usually bid on low/no shipping things, and have been pleased with what I received the majority of the time. One of thew main things I bid on are baby clothes, and they have all been in awesome or new condition.

Date of experience: November 19, 2013
Virginia
5 reviews
7 helpful votes
Follow Samantha C.
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I do not recommend listia at all. I've been an on and off member of listia for about 3 years. I have not had many problems until recently, when a buyer filed a dispute claiming she only revieved one of the two items I was auctioning (bracelet and earrings). Why in the world would I want to keep any of the items I am auctioning? Isn't that the point why I am auctioning them? I even went through the process of wrapping them up in pretty tissue paper and making sure they were nice and proper, because that's the type of tidy person I am. She (the buyer) wrote "So I received an envelope today wrapped in purple paper... when I opened it only the bracelet was inside... I though it was earrings as well"

I can tell she was lying. You don't put "..." if this is a proper dispute. It clearly shows she is trying to make informal business. This made me very angry, becaues I know for sure I put the earrings and bracelet together before wrapping it. I wanted everything to be perfect. This lady was a lying scammer and she should be banned. After this experience, I do not wish to continue business with Listia any further.

Date of experience: November 13, 2013
Illinois
2 reviews
1 helpful vote
Follow Sandy S.
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Ok, So I have been using Listia for 16 days now. YOU HAVE TO BE CAREFUL on this site. If I had to describe it, It's like the gangland / crack house of auction sites. Everyone who says bottom of barrel is dead on. It's scary even being on it. I have run into some very suspicious activity where I am absolutely certain it's criminal activity. I have seen brand new (expensive pieces and tons I mean tons of it from a single auctioneer) listed and bidders are bidding on it paying outrageous prices in shipping fees. I am certain that this is theft traded online. Listia has a rule policy that lists a max ship price on certain items. A LOT of auctioneers are way over the ship policy. There is no good way to report violations and real violators get ignored and aren't held to standards. It's a funny place to be, on one hand you want to go and post stuff because you can and people bid on it like swarms of zombie eating their fresh kill. On the other hand, you almost have this weird anxiety that someone is going to phish your computer information and you will win an auction from someone who will extort money from you and then tie you up and torture you. I say, be careful. If you have a red flag? Go with your gut. It's probably absolutely right. TIP: If you are an auctioneer, go ahead and list your costs for shipping and provide pick up as an option (recommendation, do the swap in a public location - try to avoid the shadiness) this way you wont feel like you are paying someone to take your stuff. Stay Legit, make sure if you post ship fees its because you are recovering the cost, not trying to cash profit. Good luck! PS- I am in love with the barter concept for points. But I did do the dollar per point value conversion and came up with an approx. Figure that about every 400 points is worth a dollar. This might help you if you are going after gift cards. So far I have found that I have spent way too much in free shipping fees which is why I urge you to post and re-coop your costs. I would also like to mention, that I have in fact met some very honest and lovely people. Just be careful, be instinctual.

Date of experience: November 12, 2013
Louisiana
2 reviews
1 helpful vote
Follow Merrill L.
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Slowest login l have ever seen l sit for hours trying to log in to this site l have started the down load and while it was downloading l took a shower and when l was done checked the computer and it was still downloading so far it has been over an hour
L would not recommend this site to any one

Date of experience: November 8, 2013
Florida
1 review
1 helpful vote
Follow Amber W.
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The site is pretty fun, at first. But i started on facebook, and it kept screwing up and not working, and after several messages to the customer support team about it, all of which went unanswered, i just made a new account. But because I messaged them explaining what happened when it wouldnt let me verify my address because it was under 2 accounts, they deleted my account, said they never got my messages, and then ignored me and said i was $#*! outta luck. It was horrible, and a waste of time, and the amount of scams on the site is paramount. Dont waste your time.

Date of experience: November 8, 2013
California
1 review
2 helpful votes
Follow Sarah M.
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As with any site, there are going to be negative and positive aspects. I personally have had a good experience using Listia. I got a good amount of credits when I started my Listia account because they give you 500 credits and because I signed up through a Facebook friend's referral link which gave me bonus credits. I did some surveys online and got credits, and have listed items (small items that don't cost much to ship).

I try to only bid on items with no shipping or very little shipping. I have gotten rolls of duct tape for my daughter, Betsey Johnson jewelry, make-up, etc. I got all of these things for free. Luckily I work a desk job and can lurk my watchlist while I'm working and pounce on items last minute when there's only seconds to go and win things for a reasonable amount of credits.

I wouldn't list big items I want to get rid of as shipping for those things wouldn't be worth it for me and like other people have stated, most people don't bid on auctions that require payment for shipping. I list jewelry, single clothing items, etc.

The only thing that upset me and discouraged me from Listia was their feedback system. I ordered some Betsey Johnson items from someone who claimed it was authentic. Out of the whole lot of 6 items (that I got fairly cheap) I had a few items that I didn't particularly see as my style so I relisted them. I ended up getting bad feedback (both items purchased from the same person) because she said they were fake. Even though I assured her I did not know the items were fake (I really didn't, they looked legit to me) and I gave her back her credits and $2 shipping, she still ruined my reputation over it and I definitely didn't deserve it. I should have disputed it but I didn't realize all this would happen. I'm still working up to at least have enough items listed that I can get a 99% feedback rating. But I wonder how this woman posting fake Betsey (she has hundreds of items on two different accounts and I know other people have told me that they were fake after the fact) has a 100% feedback... makes no sense! Oh well...

If you're careful, Listia can be an awesome site. I'm a bit addicted myself :)

Date of experience: November 8, 2013
New Mexico
2 reviews
26 helpful votes
Follow Pamela M.
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STAY AWAY AS FAR AS POSSIBLE. THEY DESERVE NO STARS. They allow the bottom of the barrel to sell or auction off their stuff and the company has only! 4 in their staff to so call regulate these people who cannot go places like Ebay or Etsy because they don't qualify. I have paid over 1000 dollars in fees, shipping and even a caregiver when I was sick to take care of what becomes a full time business and you don't really get paid for it. AUCTIONERS AND BUYERS BEWARE

Date of experience: November 7, 2013
Ohio
1 review
1 helpful vote
Follow Bill F.
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Been on the site for just short of a year... didn't do much the first several months, busted my butt for two of it and just visited it occasionally in recent months. Ok site... NOW, I have about 1/2 million credits on my account for selling things, yesterday - with no warning, or otherwise, got an email saying my account was suspended permanently! They are not responding to tweets, emails or posts on FB or their blog.

So they have in essence stolen 465,000 credits, at a redemption value in their rewards store of 1000/1... $465+

BBB complaint and lawyer is next... they need to be shut down PERIOD... it's not the first time they've stolen from me, not to mention the `1000s of credits never gotten for doing surveys, offers, etc.

Date of experience: November 5, 2013
Illinois
1 review
1 helpful vote
Follow Lauren V.
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They want you to ship for free and give you a bonus 15 points? 15 points doesn't cover the cost of shipping! You're dealing with people who feel entitled on this site. You know the type who live off the government it's just that somebody has given them their very own "Ebay"
If you do add a shipping charge then you are bombarded by the low lives who want everything for free demanding how dare you charge shipping! Then your comments are full of Free shipping... I would bid if it were free shipping... who are you to come here and charge shipping... and on and on.
Most can't or don't read the ads. If you put in your ad "The only one I have"
Your comments are full of do you have more of these? When will you have more of these? It's like dealing with illiterate hobos. It is a site that you cannot take seriously because it's full of imbeciles and run by imbeciles.
You also have beggars leaving comments on your comment page poor mouthing oh if only I had the points I have a niece, neighbor, friend who is down and out and could really use this but alas I failed to score enough credits and I can't afford the shipping charge LMAO!
Then you'll get messages from beggars giving you their hard life story and why they can't pay for something that they want or need that you have on auction
The beggars pull out every con to get it for free. And if that isn't bad enough they have the nerve to request free shipping but you check their listing and yes you guessed it they charge shipping. The site is a joke in itself. Junky people listing junky stuff. If you like junk then you'll love this site. If you have impeccable taste then I suggest you go elsewhere.

Date of experience: October 29, 2013
Pennsylvania
1 review
1 helpful vote
Follow Mellisa P.
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I have only been on the site for a month or so and so far have had horrible experiences! I have won four auctions and have yet to receive one of the items I won. I spent money to buy my husband Christmas gifts (all from the same seller) and it took too long for me to figure out that the seller was a fraud, so now I can't get back the money I spent to buy the credits. I sat at my kitchen table crying my eyes out because I spent all but $10 of the money I had allotted for him for Christmas. Customer service just responded with an automated email. I have credits, but am so afraid to use them now because of these horrible experiences
:(

Date of experience: October 27, 2013
Tennessee
3 reviews
2 helpful votes
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This site is a Rip off
October 27, 2013

This site is a Rip off. I purchased credits from the site, bid on an auction. I won. Then out of the blue they canceled my account and I got neither what I won nor my money back. Repeated e-mails to them have went unanswered and I still do not know why my account was canceled.

Date of experience: October 27, 2013

From the business

Listia is a marketplace for Free Stuff where you can give away stuff you don't need anymore and get stuff you want in return for free. It's fun, free and very easy to use.


listia.com
Founded in 2009
Mountain View, CA, United States