LinCareReviews 801

I have been trying since since the first April to get CPAP supplies for my husband and me. Every time I call, I am given another excuse of why we are not receiving our supplies. Today I was told we slipped through the cracks. Really! They never call to let us know what is happening. I have made 7 phone calls over the past 2 months. Several times I was told the supplies should be here in 5-7 days. Never happens. I'm always made to feel like it is such a burden to deal with my problem In all the years we've had our machines, we've never been called to set up a time to make sure our machines are functioning properly. This company has the poorest customer service I have every experienced.

I wish that someone would investigate how Lincare was given the medicare contract for Western Massachusetts when they do not have competent staffing? How can a company that provides walkers that are needed quickly not have adequate walkers in stock to provide them rapidly to patients?
How many's have been sent how from facilities and been injured while at home when waiting for their walker?
The office staff is pathetic and sarcastic.

Lincare only wants your money. They hate the fact that they need to provide goods and service to get that money.

Try ordering CPAP supplies from there. Here's what a bad experience it was:
Lincare supposedly faxed authorization request to my health insurance in January. My health insurance company says they never received. Called Lincare again in February. Spoke with Maureen, Heather, and manager Tina Murphy. Spoke with Maureeen in the past. No help. Double checked with my health insurance company which said it did not receive Lincares supposedly faxed authorization request. Maureen said she would fax the authorization to my health insurance provider again. Later on, Maureen said my prescription was not in their system.

In March, Lincare forwards the now completed authorization request to their David. He's not in and never returns phone calls. Then spoke with Shelby. Had to call their warehouse for some reason. Found out that Lincare was still setting up my account (since January). David finally gets back to me and requests that I send in my CPAP machines memory card to prove that Im using it.

Finally received a CPAP mask (with a cheap, unknown brand that I did not request) in late March. I must have wasted more than 4 or 5 hours to get it. Should have just paid out of pocket myself considering the unknown brand and pathetic customer service.

Tried to get a resupply after half a year. Instead of being in their system, I need to repeat the whole procedure noted above again with the same ineffective people, Maureen, David, and Tina. Sick of them, I switched CPAP supply providers and will NEVER go back to Lincare.

They are one of two providers that accept my insurance in this area. They were contacted by the hospital the day before my wife was released after knee replacement surgery.
She was released on thursday and the walker and commode were promised for delivery on friday. It is now Monday, still no equipment, four phone numbers either out of service or they ring once and then go dead, including there corporate number. I finally reached a Live person on the sixth number and confirmed they did have the order which I canceled. I am out of pocket for the equipment to the tune of $ 140.00 which would have been covered by my insurance but is not reimbursable because I bought it at a non-participating pharmacy.

I picked up a CPAP and told them I would need to get another outlet installed to use it. There was a delay in getting the outlet and I was billed for a month I could not use this device.
Apparently they would rather lose a customer than post pone payment on the bill for 1 month.
Horrible customer derive in my opinion

It has been 8 months since Lincare has called to see if I need any CPAP supplies. They never call me to tell me there is a problem with the insurance. I called them and they finally said they had to come out and get the results from the microchip in my CPAP machine. They came out and got that and said that I should start receiving supplies again. That was 2 months ago. I had an appointment with my doctor and they said that I had excellent compliance and that they would call Lincare and find out what the problem was. That was a month ago and I still have not heard from them. Does anyone know a good company to switch to?

I have been trying to get a portable oxygen machine from Lincare for months and have been told it was 'in the approval process.' I rented a portable machine to fly from California to Florida for a once in a lifetime family reunion. The machine was old and broken down and did not work. Instead of the promised 8 hours of oxygen, I got under two. I was trapped at 3000 feet with no oxygen. I couldn't let the flight crew know, because I was scared they would land and strand me in a hospital and charge me a fortune. When we landed I paid someone to get me to the rental car. I plugged the unit into the cigarette lighter. I sat in the garage an hour before I could drive. I missed the reunion because I didn't have enough oxygen. There were people there that I haven't seen since I was 2 years old, and will never see again. Lincare refused to get me another machine for the flight home, even though I told them that I might die. I was in bad shape. A wheel feel off at the airport. I had to carry the machine in my lap in a wheelchair, and it was so heavy that the wheelchair tipped and I fell out. There were times on the way home that I was unconscious. It took a long time for my fellow passenger to rouse me when we landed. Talking to my doctor, and ti Imogen, who manufactures the machines, I found out that Medicare will pay for either a stationary or portable, but not both. Lincare had not been 'in the approval process'. They had done nothing. When I asked the manager about a portable unit, she actually asked me "If you didn't like the last machine, why do you want another?" She implied there was nothing wrong with the machine, I had just arbitrarily decided not to like it, Researching, I found out that I could make payments and bought a portable. The machine was here in less than 24 hours. If Lincare would have told me this was an option I would have jumped on it. I was desperate. They flat out didn't care. I have yet to receive an apology, or refund. The new machine weighs 4.8 pounds and has 9 hours worth of oxygen in the batteries. Anyone feel like joining me in a class action suit? *******@surewest.net

My doctor prescribed a home unit for me about 9 years ago. It was so noisy, we could barely hear the tv or radio. They also gave me refillable cannisters with regulators to travel with, and they were inconvenient from day one. NO ONE at LinCare even suggested a rechargable portable unit... I had to research it myself. After the old red tape crap, they sent me a portable unit. The thing would shut down if I set it on 4 or more liters per minute... and LinCare told me that I was responsible for sending the unit back, and wouldn't give me a replacement unit. I don't know how many times I told the techs (if you want to call them that) about the portable unit problem... and to top it off, they NEVER cleaned the inside or inspected the home unit... even though I started to get a dark substance in my breathing tube. I looked at past billings, and in the last 9 years, I paid over $6,000 in co-payments, and my insurance paid OVER $10,000... 3X the amount that NEW units would cost! My new insurance company will not purchase the units for me, even after I told them what I paid... but they will cover out -of - pocket expenses toward my total deductible if I did. Today was a great day... after calling their billing office, and telling LinCare where to stick their machines, I promptly called their service manager, and repeated the message to him. I now OWN two very quiet, clean and properly operating oxygen concentrators. GOOD RIDDANCE TO ONE OF THE MOST GREEDY, AND POORLY RUN companies that TAKES ADVANTAGE OF DISABLED PEOPLE.

Whenever I called Lincare for supplies, there is a long wait. Now that I learned to have patience and wait as long they want me to, after my call finally gets connected, Lincare drops my call as soon as it gets connected! It is very frustrating.
What a waste of time.
This has happened several times I tried so it does not seem to be just a random technical issue.
What amazes me is that Lincare really does not care about the bad reviews they are getting.

Sleepcircle.net and Lincare same company EATONTOWN, New Jersy
I am new to CPAP. I have had many medical problems in my 43 years of life and have dealt with many medical supplier companies and nurses. THIS COMPANY IS THE WORST COMPANY AND SHOULD BE SHUT DOWN. The people that answer the phone are rude and lazy and will actually argue back at you. No such thing as "customer is always right" with this company. The service is awful and the companies they use for equipment especially all the bad made masks are the worst. ALL THEY WANT IS YOUR MONEY. They will stall you on warranty and orders. Please argue with your insurance if you are forced to use this company. They low ball all the other companies to get insurance contracts and lie and deceive to keep in business. Look at all the reviews and you will soon see people just do not like this company.

Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls).

I am so totally disgusted with the service from Lincare I would change providers. My husband Needs O/2 24/7@ 3L. A portable concentrator was ordered almost a year ago and despite several calls he has still not received it. Each person I talk with give me a different excuse as to why he has not received it. I have been working with the Syracuse office 472- 0461 with several different customer service reps the latest was Tim and he told me it would be another couple of weeks.

Stay away from them!

If I could rate 0 stars I would.

They are incompetent and cannot listen to anything anyone tells them. They enter insurance information in wrong and cannot get the correct doctors down that they list for things. They state they go by "Medicare Guidelines," but are too stupid to listen to the patient when the patient tells them they already got the correct documentation ready for when the process started with Medicare to begin with and is the reason you are being sent to them. If you want to be screwed in the butt by these people, then go with them. If you want actual assistance then go with other people. Believe me, they filed the wrong insurances and for the wrong doctors. They will not approve you if they deem so unfit when medicare already approved you themselves.

Their brain cells makes me wonder how they have made it this far in life.

Also if you call and receive a person named Amanda, be prepared to listen to her whine and try to argue with you on your medical information and history. Took over 2 weeks to hear something back from them, we called and she made excuses. You have to keep on them, or they won't do their jobs. We told her to contact the doctor to obtain the information that we already had that they "needed" and refused to do so calling back 5 minutes later stating they just wouldn't approve what was needed.

Cow manure is smarter than they are.