LinCareReviews 801

1. Had to go to home office in Germany to get them to stop calling
2. Have on line ordering, however, impossible to communicate via anything other than phone since they don't have a response screen.
3. Can't get supplies from any stores. I was stuck away from home and called a local Lincare store and was told they didn't have anything on hand... have to deal with on line. So I spent a week without cpap for a piece that I would have been happy to purchase.
4. Tried to change my billing information at a local store when in for card reading for my doctor and was told it would take some time for them to update... seems like a disconnect between the two entities.

Much time wasted on the many phone calls (being placed on hold for endless amounts of time) requesting portable tanks be exchanged. Can not get them to answer their phone. Then when they do, they promise someone will be out but no one comes or calls. My mother is not low on oxygen tanks-but completely out now, must stay in her home until we find someone else.
I'm reporting them to Medicare and anyone else I can find to make sure they won't be paid.

Worst company I have dealt with. After getting the runaround for my replacement CPAP supplies since November and after 2 incorrect orders to replace their screwup from the November replacement order, I dropped them today after getting into a heated conversation with a customer service rep who couldn't take being challenged and subsequently hung up on me. Funny thing is the rep who was option 3 specializing in returns greeted me with "you are eligible for replacement supplies ". After listening to this, I unloaded on him and said I'm tired of being told I'm eligible for new supplies when they can't get their order correct to begin with. What is also funny is I received a robo call from Lincare saying I'm eligible for replacement supplies. It just shows this company is in it for the money and am surprised they haven't been taken to court for the money. I'm done with them and will gladly pay out of pocket to never deal with them again.

Word of advice, do NOT use this company for home equipment. We have been attempting to obtain an PT/INR machine for over a month and have continued to get a run around with this company. We gave them all the information they needed including the doctors order for the equipment and still have not heard back since this process started over a month ago. The do NOT live up to their mission statement,"to set the standard in excellence" of patient's.

Save yourself MAJOR grief by not using LinCare. They will not return phone calls, can't explain their bills (I'm sure I have been overcharged), after more than 1 year of trying to get my needed supplies from Lincare, which were never mailed and that were authorized by my insurance co, my physician's office switched me to Sheldon Medical Supply Co. Linacre is truly the most frustrating and impossible company I have ever dealt with. I can't even give them a star!

Used their service for CPAP supplies since 10/2015. First there were billing errors that took 3 months and several phone calls before they were resolved. Tried ordering replacement supplies in September 2016. Only one piece arrived, was told I needed to speak with someone in their local office (Cleveland OH). Left several messages but no return phone call. However I have been billed for the one piece received, even after I paid for it. Cancelled my account and am seeking another supplier that is reliable.

Run --real fast--as far as your damaged lungs can take you away from this company. The probably should be investigated for Medicare fraud. Lack of response from branches in Salt Lake City, Wyomissing PA and corporate in Clearwater Fla. There are not words in the English language to express how terrible they are