LinCareReviews 801

Trust me the good reviews are from the company. This is the worst company i have ever dealt with. I have a CPAP they would never give me supplies. I eventually had to buy my own. Said i was non-compliant. I sat with my dr as we sent the paperwork yet lincare still claimed the dr didn't send it. I would call they would say let me look into and and call you back. Never called back. I knew they were going to come try and take it before my year was up, and they did. I told them get lost you aren't taking it. After a year it is paid for so they want to keep it to resell it.

In planning a week's trip to Maine from Cape Cod our Calumet, MA Lincare contacted their counterpart in Falmouth, ME and arranged for a concentrator to be delivered on the day of our arrival to our rental cottage. All of that planning went very, very well... delivery of equipment made exactly at designated check-in time/our arrival. However, we had the added problem that my husband's portable concentrator (his traveling life-line) had to be sent back to Georgia for a second repair and its arrival back to Mass. On time for our trip was in question. Scott at Lincare in Calumet was so helpful and gracious in saying he happened to have a portable concentrator he could let us take for the week... which provided us with an insurance back-up in the event anything went wrong... which it did when we had a power failure at our Maine cottage that lasted for several hours. Equally proficient in providing excellent service was the Lincare provider out of Falmouth, ME. Thank you Rick for taking good care of us seniors on our adventurous outing with some wonderful friends in what was a very peaceful setting! All of you were so kind and accommodating to a couple of old folks who aren't ready to just to go to rust.

I'm on oxygen nights only so I didn't think I could travel without spending a lot of money on those portibile oxygen machine.lin care ask where I was going, I told them North Dakota. They ask for the dates and they would have one delivered there for my stay. They go the extra mile for you. Thanks Lin care of Spokane Washington. And Grand forks North Dakota.

I got a CPAP machine from them - I had nothing but problems with the mask so just over a month later, returned the machine. I got a copy of the return paperwork but still kept getting billed. I made three visits to my local office before the billing was stopped and have spent close to 6 months arguing with the billing department over what I owed. In the end, despite insurance and only having the machine for less than 6 weeks, I had to pay $570 out of pocket.

It seems like all have been said from all the unhappy customers... I ordered supplies from them 3 weeks ago, still don't have it. I called back, 1st person gave me another # to call because they don't deal with supplies, 2nd person told me to call the 1st person and said 1st person should have read the notes in my file. 3rd person had no idea what the problem was. 4th person was out of town, 5th person - went to voice mail. I'm back at square 1 40 minutes later, and LIN-DON'T-CARE continues to get the 1 star!

If I could give UNDER 1 star, I would. My previous CPAP supplier was taken over by Lincare; since then, service has gone downhill to now, non existent. I have run out of supplies and for the past 4 weeks have been trying to get them replaced. Lincare claims I am non compliant, even though I use the CPAP daily and I have had the machine for over 1 1/2 years. Apparently my records from the previous provider didn't transfer with the takeover, After getting the compliancy issue resolved 2 weeks ago, they still can't ship supplied due to internal requirements. The bottom line is I had my doctor arrange for a new supplier and within 72 hours have the supplies I need. I STRONGLY ADVISE YOU TO AVOID USING LINCARE FOR CPAP SUPPLIES

Lincare never deliveries when promised or picks up as the should. They expect you to be available when they want to come. When delivering they would say Wednesday morning and the deliver Tuesday and expect you to be there and ready for them, or it would be Thursday or Friday. For pick up, they expect the family to wait all day or more for them to get around to picking it up. I am not waiting any longer. If they want this equipment, they need to schedule a date and time to pick it up.

I have had nothing but problems with billing and fulfillment of my automatic refills. Specifically, Queneshia in billing has hung up on me, been extremely rude, cuts me off when I speak and basically does as little as possible to assist. I ask to speak to a supervisor and none are available. I leave a call back and she never wrote it down because she can't repeat it to me. I have never been so disappointed in a company. Even the iCare that is supposed to take care of issues doesn't call back. Find another supplier and avoid all of the aggravation

I have two "past due" bills from this company. I have no record of any previous unpaid bills. One bill did not itemize but gave me a phone number where I could call and pay by credit card. It had one address the second bill had two addresses. I called the 888 number on the first bill and got the good old answering system and got to listen to music. After 25 minutes I looked up the phone number for the head office in Florida and called them on my cell phone. I asked for assistance. I told them about being on hold on my home phone and complained. She said one moment and then I got the exact same music and messages on both phones. I was on the home phone for 40 minutes with no help and on the cell phone for 20 minutes with no help on either. The website said they closed at 5 EST so when 4 CST came I hung up both phones. I have never in my life been treated like this.