LinCareReviews 801

I moved states and Lincare wasn't smart enough to change where they submitted bills from - and they were denied by Blue Cross/Blue Shield (BCBS). I (mistake) tried to HELP Lincare by asking BCBS to contact Lincare - which they did, forwarding me what they'd told them and even the contact person. A month later, I get a very long bill with charges over 13 months old! (BTW, I had always paid promptly, so never a problem on my end). Bill did not show any of my payments. Discussion with them said to send photos of the cancelled checks - which I did. No response. Then every 2 weeks, a new call requesting payment with no knowledge (obviously they don't put anything in their files). Bottom line: after many of these calls and several letters threatening me with collection (and my numerous phone calls, each time having to explain the same information again), I flied a complaint with the Better Business Bureau (BBB). Lincare has continued to ignore me and did not respond to BBB in the allotted time. I can't understand how they can be in business: NO ONE is willing to address concerns, NO CORRESPONDENCE to any of my written requests and NO RECORD IN MY FILE saying there is a problem (so the poor collection people don't know what they're in for when they call me). AVOID AT ALL COSTS. I wish I received minimum wage for all the hours this has already taken with no end in sight!

Dealing with LinCare is a very frustrating experience. I was referred to LinCare by my sleep center for a CPAP machine and supplies approximately 4 years ago. Over the years, LinCare called frequently to remind me to purchase supplies, and I received supplies that I didn't order that were billed to my insurance. When I finally had a serious problem with my CPAP machine (didn't work), I called LinCare several times and finally was given an appointment to see a respiratory therapist in a week. I didn't need a respiratory therapist - I needed a new CPAP machine. I was advised to bring my broken CPAP to the appointment, and they would send it out for repairs at my expense and give me a loaner at $50/month. Fortunately, I was able to find a different CPAP and supplies provider and would advise anyone to look for alternatives before dealing with this company. Terrible customer service!

Most incompetent people i have ever had to deal with. They have lied to me, not passed on my information to the national reorder site. Rude. Forced to use them through my insurance ( Ambetter) ACA which is also the worst health insurance I have ever had. I have sleep apnea which of course gives me a pre existing condition so i am discriminated against as to being able to get good insurance. I have used Lincare in the past and experienced terrible service and dropped them like the pile they are. I am now forced to by pass my insurance which i pay almost 1200 a month for with 7350 deductible. Obama care is the worst thing to happen to The United States health care ever.

I'm a current patient of theirs I've been waiting and waiting and waiting for my sleep apnea machine to get fixed they finally got back to me and said they wouldn't touch it because another company gave it to me that's not right and then I called and then I set up an appointment for somebody to come out to my house and look at my machine they call me 20 minutes later and said they could not send somebody out I would have to bring it to them. These people do not care about us. Then I called my doctor she called and then she didn't get anywhere with this company either. This is not a joke people playing with somebody's life is not right we need our stuff and we need it when we call you guys. I'd never ever said my friends are my relatives to this company. Do you need better employees also because when I called they were really snotty to me. I just had my gallbladder out in October and I cannot drive I'm on the Restriction until February they still didn't care so please anybody do not go to this company find somebody else to use. And after not having it I finally got what I needed and finally I can use my machine after so long. This is one customer who is not happy God forbid if something else happens to my machine how long am I going to have to wait either for a new one or either for mine to get fixed.

First, you delivered the equipment and purposely refused to give me a copy of the contract I signed. When I tried to get one you gave me the runaround and told me I had to drive 20 miles to get a copy. ILLEGAL PROCEDURE!
Second, your billing procedures are as convoluted and polluted as can be. I finally told you low-lifes to send me a final bill and I would pay you off in full. Now here about a year later you send me a bill for $147 in a generic type bill with no explanation. You know what, I'm filing a complaint against your rotten ill-begotten crummy company with the Federal Trade Commission and cite this website and any other negative comment websites I can find. I'm going to put the pressure of the U.S. Government on you! I'll also ask Congress to look into who your lobbyists are and see what government officials might have an unethical interest in the welfare of your company.
You have pissed me off one time too many! Obviously you don't know who you're dealing with! Bend over, I intend to see that you take it in the shorts!

This is the worst bunch of charlatans, lazy liars and con artists I have come across in all my 89 years. They delivered a defective monitor of blood coagulation to me and have since refused to take it back, even though I did what they told me to do to determine whether it is defective or not. (I went to Columbia Heart Hospital (Prism) and had blood taken from my arm and the resultant coagulation time compared to their monitor (the comparison was supervised by Molly, the pharmacist at the hospital) and the results were drastically different, with the result from the Lincare monitor being clearly wrong.) I called Lincare every day for over 2 weeks since then to have someone pick it up. I did not want a replacement since by that time I had no confidence in the company. (The person they sent initially to help me learn how to use it did not himself know how to use it.) All I wanted was for them to pick it up, as I was disgusted with them. (My intention was to go to the hospital each month and have the test done there rather than to deal with Lincare.) For over 2 weeks they gave me a run around, making promises and not fulfilling them. I never was able to speak to the same person twice, (when I could get a person to speak to) and with each new person I had to explain the matter over again. Each new person would make promises that would evaporate into nothing. In the meantime the company was pulling dollars from my insurance company.

My doctor sent a prescription to Lincare for a nebulizer. After a few days I contacted Lincare to find out when I would receive it. They told me they had to get approval from my insurance company. I waited a few more days and called back. I was told the same thing. The 3rd time I checked I was told they never received it in spite of the fact they'd had it earlier in the week. So I filed a complaint and this smart mouthed man called and insinuated I was a demented old lady. Then he wanted the name of my doctor so I told him. He responded that he'd never heard of her and was I even sure she was a REAL doctor. I couldn't believe it. I have not heard anything back from them and that's fine with me. They don't deserve my business.

My portable oxygen concentrator was stolen. They have full police report. They have told me to buy a new unit,,,,,,,,,, give it to them and they will continue billing Medicare a monthly rate. I called my congresswomen and they did not answer the call. The Attorney General of NY has the complaint and there is still no one to talk to. Both are sending mail scathing them and forwarding complaints. Inn the mean time I am desperatly trying to get Medicare to get me out of this and get me a company where I have O2 to get out of the house. This has been going on since 10/2/2019 it is now 12/14/2019.

Having ordered inner cannulas and suction catherter kits along with a PassyMuir speaking valve over a week ago and calling every day this week, I finally got a call back from the therapist today and she was very rude and unprofessional. I have been getting supplies from the same place for 15 year, although it has not always been the same company. Even when this company took over I was not asked for a new order from my doctor and now that is her excuse for not sending supplies. My insurance and myself have paid much money for supplies in the past fifteen years.

My doctor offered Lincare services to "help me out" telling me that I would get a nebulizer and albuterol monthly at little to no charge. I have Medicaid which charges $3.90 for the same amount of albuterol that Lincare charges $61.20(PER MONTH) not to mention the $507.60 charge for a nebulizer to which breaks down to a $5.20 per month charge until it's paid off. BEWARE! No help at all and in fact gouging me with these ridiculous charges. $500 for a nebulizer that you can buy for $50 anywhere! Not-to-mention $61.20 for the same thing that I get for $4.00! You have been forewarned, particularly if you have Medicaid. NO STARS but had to put 1 Although the staff was very friendly, not their doing

My father was on tube feeding and they did not send out his food. After several phone calls in one day I was desperate and called insurance company. As the next day was Saturday the insurance was not able to get a new company involved until Monday. I called Lincare again and they said they would send the food when they felt like it! Tube feeding requires a specific liquid feeding mixture and my 80 year old Dad had to wait from Friday until Monday for food. People on feeding tubes still feel hunger and not having the nutrients he got sicker and we had to have a nurse come to try and help with a sugar IV. I cried for two days watching my Dad go without food and suffer. This is not the first bad experience with Lincare and I have never dealt with such uncaring, nasty, rude people in my life. Even calling the corporate office I could find no one who cared.