LinCareReviews 801

I tried to get some much needed medical equipment from this company for almost 4 months after speaking to a couple people and also I called corporate and spoke to a patient advocate a few times, but never returned my call after the 1st phone call so I never successful in getting the equipment that was needed so I call another company.
Lincare is the worst company I've ever dealt with & the women I was spoke with a couple time was so nasty and rude. Don't ever take your business to them. Oh the lady I ordered tank from & the guys that brings them to my home was ok.

It's unfortunate that when one has a simple request like asking the company to re-schedule an appointment to pick up oxygen tanks and accessories, they say yes, the appointment has been changed to a more convenient date and time. Then the next thing, there they are, calling that the driver is in the area and ready to pick up. I was attempting to save my mother some time and more grief as I ended up having to work the day I originally scheduled the pick up. They went ahead and insisted on showing up anyway. Highly frustrating that my call was a waste of time. The only nice thing is that the driver, Martin, was always super helpful and friendly. In my opinion, customer service is always the first and most important aspect of any business.

I previously threatened you with a complaint to the Federal Trade Commission. My complaint has been redirected to the Federal Commerce Commission.
I have filed a complaint asking the Commerce Commission why your company continues to exist considering how many complaints are on the Web about you. I have asked that your company be shut down under the RICO Act: Racketeering Influence and Corrupt Organization Act.
I'm not paying you anything until the Commerce Commission makes a decision on my complaint. Suck it up, Baby!

In my view and experience, Lincare and its staff are pathetic, merciless, incompetent, give run around, don't care about patients, lose documents, do not refund even when they get the item returned, keep passing buck to other people, never provide their name or ID and will not be able to find what other rep did during previous conversation, make you repeat the whole story endless times, make false promises, say will call us back but never do.

They are a dis-service to US healthcare and are unkind to patients. Their dedicated i-Care team is worthless and loyal to their un-responsive corporation making sure patients concerns are lost in the system of transferring from one department to other like a Ping-Pong ball. They will make you hold on phone forever!

I think US Attorney General should investigate the business practices of this company in the interest of patients' health.

LinCare is the works O2 supplier I have ever seen. For that matter they are the worst company I have ever worked with. I have been trying to get a portable oxygen concentrator for my 86 year old mother. We have been going through our insurance to get what my mother needs and it's been 2 years. This is the second time. Now they don't do the portables, at first. But they will do them if we pay for them privately. I asked that if the doctor is stating that my mother needs a portable concentrator why are they overriding the doctor's request. They stated they don't do portables in the beginning. However, they were willing to do them in the beginning if we paid for them privately and not through the insurance.
The only reason they have a 1Star rating is that, that is the only way to write a review which is not even fair.

FIRST, I'd like to point out that the company has 1.13 stars out of 5. THAT is telling. A disgrace of a company.
Lincare in Catskill, NY allowed an employee who was still exhibiting symptoms of COVID-19 after a positive diagnosis/test to return to work WITHOUT being retested, putting every patient and employee at risk. They care about their bottom line and nothing else. Employees are underpaid and while some received bonuses in varying amounts depending on position (some are more valuable than others, apparently), left some dedicated employees with NO hazard bonus. How is that equitable? The management can't make decisions for themselves without two weeks of waiting for corporate to "explore options" instead of take action.

Gross negligence handling their employees safety and financial well-being. Without your employees, you are nothing. With them, you're still almost nothing.

Horrible company that over charges for equipment. Got a CPAP machine from them, put a down payment and then a small monthly fee for about a year. At the end of the year they want an addition 600 bucks. I asked why, I own the machine and paid on it all year. Turns out they were charging 1600 bucks for a resmed airsense 10 which I can buy new for 700 bucks. When asked why I so much they said it had to do with my insurance and a high deductible. Explanation made no sense. If I could go back, I would have just bought the machine straight from a distributor. There was no reason to work with lincare. They are a useless middle man that just marks up supplies. But replacement supplies from Amazon - much cheaper.

If I could give zero stars, I would. My grandmother utilized their oxygen supplies for less than 24 hours before being admitted to hospice. We immediately notified Lincare that we no longer needed their supplies, as hospice would provide all oxygen needs. Upon her passing 2 days later, we again notified them, and again requested that they pick up their equipment. We are now 5 days after her passing and they still have not picked it up. But what's worse is that they continue calling us about the oxygen, apparently having made NO notation on the account that the patient, my grandmother, has passed away. So, my poor mom has had to tell them almost daily that her mom has passed. Wow. Talk about insult
To injury. You would think that someone over there could make a simple notation that the patient is no longer with us so as to maintain some semblance of decency and/and sympathy. Now they call again today, and we explain again today that she is gone. But now they want to let us know that we will be billed for a full month of service, when in fact we utilized their service for less than 24 hours. We have had their equipment at our home for less than a week, pleading with them to come pick it up for the last 6 days, so we don't have to keep seeing it as a constant reminder of her passing. This business is so poorly run. The customer service is non-existent and bordering on harassment riddled with stupidity and insensitivity. Please, if you have ANY choice other than this one, choose someone else for your oxygen needs.

My husband and I have been locked in for 4 weeks under doctor's orders due to the COVID-19. My husband is 74 years old and has COPD, asthma, emphysema, sleep apnea, congestive heart failure, lung cancer survivor, diabetes and on oxygen 24/7. My husband told the driver I would not open the door to sign and leave the tanks outside the door due to the COVID-19 virus pandemic so I could wipe them down before I brought them into our home, and the response was "no signature, no delivery". He also told my husband he would "pass it through the door for me to sign". Did he really think that made a difference? So we had no delivery of oxygen tanks or cannulas. When talking with the Manager of Lincare in Delray Beach, FL, I was lectured on "not needing portables if we were on lockdown", "your husband has a concentrator, so he doesn't need portables", and he agreed "no signature, no delivery" and "you don't trust my men to be clean?". When I got a little upset with the lecture commentary, I was told "I don't want to speak with you any more, you're out of control and I want to speak with the patient". At that time I said "obviously this is going no where" and I hung up. I called their Customer Care Advocate who referred me back to the same disregarding person. Lincare's Customer Care Advocate is not adequately trained in dealing with customer issues. Interesting, my car wouldn't start and the customer care representative refused to get in my car to attempt starting it, observed social distancing, wore gloves, mask, and stated they had a "no sign" policy in place due to the virus.
Should our power go out, the oxygen concentrator works on electricity. So much for your healthcare Lincare, by putting your signing policy in front of a patient's life. My husband has used Lincare for 15 years.

I received my Cpap on 1-7-19. The agreement in the contract was to rent it for 1 year then it was mine. I lost my job in June and had to change insurance. In February of 2020 I received another bill for rental. I called and was told that because my insurance changed the rental agreement started over in June which now means it will be a year and 6 months. What other reason would they do this except to scam people that need one. The worst of the worst.
Wish I could rate them a -5

My company in Michigan was bought out by this dreaded company I thing in 2014 or 15. It took probably one year to get things transferred as a current customer. They they finally placed an order for me and when I went to reorder 6 months later, my account was on hold. It took two more months to get off hold and place another order. I called once a week and got the same story. When I told them I was switching companies, my account was freed up within a week. I have ZERO confidence that this company and I anything correctly. I will switch when my script expires b cause I HATE this company,

Some of the people in customer service were nice but some were rude and acted like I was bothering them!

My CPAP machine broke and Susie at lincare in oneonta NY kept arguing with me over sending the bill to my insurance. She wanted to bill me and then I would get reimbursed by my insurance. I had to make several calls to my insurance and they said that lincare needed to bill them. Susie was very rude and unhelpful. In the end my insurance said they would file a complaint if lincare didn't do it the right way, so Susiebilled them. My insurance was right, they paid for the whole thing! I think if someone is going to manage a place they should know what they are doing and help the customer instead of bring the customer to tears.

I have NEVER had worse customer service from any business I have had dealings with. Orders not recorded, saying I didn't order; billing questions unable to be answered. No wonder there is such a high turnover of staff. The ONLY good experience was with the original respiratory therapist, who actually apologized for the treatment I have endured. So, while it is not something I like to do... I warn you... go elsewhere for your medical supplies. You'll be glad you did. Last call I made today... I was on hold for 21 minutes.