LinCareReviews 801

I pay my bills within 1 or 2 days after receipt. I use oxygen only at night and the generator is rented through Medicare. Yesterday I received a bill containing a past due amount. I called to find out why. They had no answer and referred me to Medicare or my supplement insurance. They also told me the past due amount had increased by about $20.00 but could not tell me why or how only the insurance did it, Am talking to my Dr, so get a new supplier
GJJ

Would give 0 stars of I could. They haven't been back in a year to service my mother's oxygen machine. Website and answering machine say they open at 8am. However, we were on hold 45 minutes before I called the home office to be tolds all their offices are in meetings until 10am. My mother is extremely fragile and this filthy machine is likely making things worse. We had a similar experience when we used Lincare formy father. Since I cannot get a hold of Lincare, I'm going to contact our local news to see if their investigative journalists can help.

On 7/31/2020. I had an appointment with the Lincare staff, to have my oxygen level, to see if the dr. can take me off oxygen. I arrived, knocked on the door. The lady that opened the door told me that the lady that was checking my levels will decide if she was gonna bring me in or out; then she closed the door in my face. I stood outside for 15 minutes with a portable oxygen tank. The lady comes outside I told her they were rude and this is unacceptable and that I was going to report them, she said that's fine, I asked if I could use the bathroom, she said not at this time. I saw the lady that closed the door in my face outside wiping the door down with disinfectant where my hand had touched the door. I reported them.

We used Lincare for 1 1/2 years before retiring across the country. We informed Lincare of address and insurance changes. 9 months later, we're still having several calls a month about getting our CPAP supplies. 9 months! With every call, we are promised that the supervisor will look into the situation and return our calls. NOTHING. Crickets. There's a local office, so we approached them. Promises, crickets.
We cant be the only folks to have moved, so what's the problem? Answer: the crappiest customer service ever.
We've been given the go ahead to use another company and we're thrilled.
Bye, Felicia!

After 3 years, instead of repairing two defective oxygen equipments they knew/were advised about/September 17,2021, with no prior notice/Lincare informed me by phone November 3,2021 that they terminated their oxygen services, in breach of 5 year Medicare contract, and transferred the ownership to the defective oxygen concentrators to myself, without my consent and against my written Objections. The POC diagnostic repair cost is $1351, the state the POC was delivered to me and not used, the standing oxygen concentrator product charcoal dust in the cannula, both medically unsafe. POC has Dirty filters, both main and microbial, not changed after prior beneficiary usage, dash board computer defective and compressor defective. Watch out for Lincare oxygen concentrators! Prior Hrs Usage, Oxygen concentration compliance above 90%, filters change and sanitanization, the lack of which could make you sicker not healthier.

In June I entered into a rental of a self test machine for INR from Lincare. I requested in writing that no solicitation was to be done. The machine is rarely operable and sticks in a confirmation mode awaiting a number of test strips. I have received robo calls from the company every single day and texted representative Becky advising I needed to discontinue their service. Her texted reply was that she was on fourt of July holiday until Monday 7/6. Meanwhile, every single day for 3 days I've continued to receive robo calls from Lincare. Sometimes two calls in a day. Upon looking up their complaint record I was surprised at the dismal ratings by patients and employees. Why would this company even be in business?! I will be in contact withthe fraud department of my insurance company.

I have recently Ben sent home to recover from covid19. I was sent home With out a backup tank. I also had continuous issues with portable tanks. I have had to Argue with ladies in the office and a supervisor by the name of Dee. They have treated me so badd and I'm so sick and I just don't feel like that's customer service is Good. The technicians that deliver the oxygen are great. But I won't ever recommend this company to anyone.

WORST company to deal with! Stay away! I was instructed twice to call and treated terribly. As a parent trying to navigate getting my child a wheelchair for the first time. I was told to call other suppliers since they didn't take my insurance (they do) and told they didn't deal in pediatric wheelchairs (they do). I had to call the insurance company again and confirm both. They were insensitive to the needs of my daughter. They told me I would get whatever pediatric wheelchair the ordering staff chooses and that will be what she gets. I was asked insensitive questions on her condition and told it could take weeks with no guarantee on anything.

I will just start by saying that this is one of the worst companies to work for. They are extremely rude, super sarcastic when you ask something or when they are telling you something, starting to your coworkers up to the office manager. They micromanage EVERY movement you take. They have a password for the bathroom, like who does that? Why would you have to put a password code in order for you to go to the bathroom? That's literally a requirement. They are firing people that don't have childcare, people that's been getting sick even there from left to right during this pandemic like its nothing. They were supposed to be taking temperatures and they DON'T do it all the time. Pretty much they do what they want, Managers and supervisors just want you to produce money for them and that's it they don't care about employees at all. Do yourself a favor and DON'T WORK HERE.

I had been receiving correspondance from them off and on since 2018 when I received a letter from them that my cpap service had been transferred from Aerocare. I was mystified and so I called them and spoke with a very nice man who explained that through an error I as well as others had received that notice and that my service was still with Aerocare (which I verified later) and would receive no more correspondance from Lincare. So fast forward to today after I received yet another notice (get them periodically) and called again to have my name removed. The woman who answered interrupted me and started yelling to just ignore it. I tried to interrupt her yelling until I finally yelled back to let me finish. She yelled to just give her my address. I told her that that was what I was trying to do and she started screaming, again and hung up. I called again and when she answered I stated very slowly that I want them to remove my address at once. She finally did as I asked and I did start to comment on the poor customer service and she hung up on me again. Hopefully that will be the last of a very unpleasant experience.

I wouldn't waste the time to even give them 1 star! This outfit has been billing out insurance between the two of us over $1000 per month! We got out cpaps back in December of 2019 and were told to pay a fee each month of $130 each and in 1 year out macjines would be ours. Over $12,000 later really? We have contacted the better business bureau and will be filing an official complaint and request an investigation! I am sure we are not the only folks who has been ripped off! We are going after that company for misrepresentation. Unbelievable! Law suit time is around the corner I can guarantee it!

After 5 years, I applied, with a Dr Prescription note, for new CPAP. This was in Oct of 2019. No word by Dec. Finally got a call from a Sales Rep who said he had heard I was looking for another service. He got them to act, but only because he called them. When I finally did get to pick up the CPAP, I was met by a woman who quite obviously had no idea what she was doing and didn't seem to care much, either. When I got home and put it on, she had adjusted the fan so high it practically blew my sinuses away. Even with water. I called them back and they said it was probably the machine. Went back, same lady... I had a friend with me who also said this woman was "useless." I have since given the machine back to them and have terminated my contract. They still want my money, of course, but not before I put my 2 cents in. Awful!