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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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It was all good except when I look at a particular item and then try to return to where I was browsing, I'm put all the way back to the beginning of the category. According to the sizing chart my shirts were all one size to small unfortunately
The products are good quality and have a fun element.
The delivery times are not optimal and the charges are a little excessive.
Some of my order arrived in time for gift giving as planned, other parts didn't arrive for another 2 weeks.
But I got charged the same postage rates for everything!
Good quality items and service is good... possibly should quote prices in local currency. Might be better.
The problem is getting my items on time and all items delivered on one delivery. The other is customer service and phone number.
Your return policy is confusing.
Make my order is right and mail on time.
I'm not so pleased with the sweaters I bought because the size of the blue sweatshirt was awfully small for a medium sized one and I usually wear small size and thought that the medium was big enough to be loose and comfortable
Quick easy and straight forward to place the order
Hard to return items for older people. We can't do what you want and don't have anyone who can help. Of course you don't care as long as you get your money. I will never buy from you again
Dear customer
We are sorry to hear that you are unhappy with your purchase and find it difficult to return items.
Upon investigation, we have not received any return requests from you through our website or email. Therefore, please kindly reach out to us through our contact page https://lilicloth.com/contact-us to inform us of the products you wish to return.
Please note that we accept returns for all purchases (excluding Final sale items, Free gifts, Swimwear and underwear, bags, and accessories) within 15 days from the delivery date. Once you submit a return request, we will work with you to arrange a return shipping label and provide you with further instructions on how to proceed.
We care about our customer's satisfaction and strive to provide quality service to every customer. Thank you for choosing our products, and we hope to have the opportunity to serve you again in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
So far so good, it got here in time, just took longer than I expected
Great Site to buy things. Great fitting. Easy to order. Just a little slow at receiving.
Site is very easy to use. Found what I liked. Thank you
NUMEROUS CHOICES and intended to put a smile on your face. Tracking helped with keeping track of items.
Love the lining. Live in North East - as I age I am always cold so this will be my everyday wear! Easy to use site. I love the "Yes I'm COLD - me 24/7" and it fits so well. Everyone who sees it comments on how nice it is.
It said at the top 5 Items 80%off. I did not see that on my total purchase anyware. No coupon code either.Very confusing.Do I get the 80% off or not.?
Dear customer
We apologize for any confusion or frustration you may have experienced regarding our sale promotion. We understand that transparent and accurate pricing is essential to customer satisfaction, and we strive to provide clear information regarding any promotions.
Regarding the 5TH 80% OFF discount you mentioned, only products with the words "GET 3RD 30% OFF, 4TH 50% OFF, 5TH 80% OFF" on the product details page can enjoy this discount, which means that if you purchase 5 items, the lowest priced item among these 5 items is 80% off.
Upon checking, your order contains 5 items, 4 of which are flash sale items, and they cannot enjoy this discount. Flash sale and final sale items cannot be combined with any other discounts. Hope for your understanding.
Regarding the promo code, users need to enter the code number before checkout and click "APPLY" to activate the code. Only one item in your order can have the discount code applied. Would you mind to share us more details like which coupon code you’d try to apply? We'd like to confirm if this coupon code is eligible for your order and offer a suitable solution for you. Please contact our customer service center or send a private message to us. Looking forward to your reply.
Your feedback is very important to us. We'll forward your sincere feedback to our team to optimize our feature for discount applications.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
Product was neither a sweatshirt as described nor did it fit. I followed the instructions but never received email to confirm return.
Minor problems with returning to last page and narrowing down choices.
Easy to use website. Great selection. Clear fabric printing
Had a difficult time with web page. Had to wait a loooong time for page to download even on a page down command. Would have ordered more, but waiting for download was a waste of time.
Dear customer
We apologize for any difficulty you experienced with our website during your recent visit. We have checked our website, and it is currently functioning correctly. To ensure a smoother ordering experience, we recommend checking your internet connection and trying a different browser.
If you still encounter issues, we suggest using a desktop or laptop computer to place your order. The larger screen and more precise controls can make it easier to navigate and make adjustments to your order.
We understand that waiting for a slow-loading page can be frustrating and a waste of time. Please be assured that we will continue to monitor our website's performance and make necessary improvements to provide the best possible shopping experience for our customers.
Thank you for choosing our company for your shopping needs. We appreciate your business and are glad to confirm that your order has been received and processed.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
Good selection, the website is easy to navigate and the delivery doesn't take that long!
I was disappointed in the quality. I had bought a I am cold 24/7 top and bought another one this year. The fleece lining was so much thinner. Disappointing!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the coupon discount.
Thank you for your purchase! Upon checking, we found that both items in your order Please understand that final sale & flash sale products are not eligible for coupon discount. We are sorry for this misunderstanding.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional help, please don't hesitate to contact us again by chat or by email at [email protected]. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
LILICLOTH
The shirt never arrived… į Have to describe that in 50 characters. Iš that 50 now.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery.
Upon checking, the snowman shirt has already been delivered in 1st Nov to the order's shipping address.
If you cannot locate the delivered package, please check the following places first.
-Check with neighbors and family members
-Look around the place of delivery
-Check for notice of attempted delivery
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional help, please don't hesitate to contact us again by chat or by email at [email protected]. By email we will reply to you within 24 hours.
Best regard,
Louisa
LILICLOTH
I ordered 2 items. Got the confirmatjon. I also got a notification that one item was being shipped, while the other one would be delayed. It has been about 2 weeks, and the 2nd items has arrived.
My shopping experience has been quick and easy. Thank you.
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Dear customer
We apologize for any inconvenience or frustration that you have experienced with our service. We would like to address your concerns to provide better assistance.
Sometimes, certain items may require more time to prepare for shipment, especially during peak times, which can cause processing delays. Additionally, we might ship items separately to ensure that you receive them as soon as possible. If you prefer not to have your items shipped separately, please contact our customer service team before the order is shipped, and we will try our best to package all your items together.
Regarding your latest order, we have not received any email or online chat records regarding any issues or requests for returns. If you need to return any items, please let us know the specifics of your request, and we will be happy to assist you.
In regards to your previous return request, we sent an email on September 6th, 2023, but did not receive a reply from you. Please double-check whether the email address you provided when placing your order is correct. You contacted us via online chat on September 15th, and we have already sent you a return label.
If you have already returned the items, please let us know the tracking number so that we can verify receipt and process your refund.
Our return policy allows returns within 15 days from the delivery date for all purchases except for Final sale items, Free gifts, Swimwear & Underwear, Bags, and Accessories.
We apologize that our customer service has not met your expectations. Unfortunately, we do not have phone service, but you can find the chat button in the bottom right corner of our website. If you are having trouble receiving emails from [email protected], please let us know, and we will do our best to assist you.
Thank you for choosing our products, and we hope to provide better service in the future. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM