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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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It been over a month since I ordered. Only got 2 of 7 items before Xmas. I item went out of stock.
At least shippiing wasn't more than my entire purchase
I ordered this hat, then cancelled order. Decided to order another and got this one about 3 wks after buying.
I ordered Hat for 13.99 and had discount of $2.69 from lilicloth which does not show on invoice and $9.99 standard charge which does not show why! I would really like to cancel this order!
It was easy and hoping to get by Christmas, got everything by Christmas.
It was easy and hoping to get by Christmas
Your company has no idea where any of my paid packages were 25 days before Christmas. I have received my packages on January 04 2024.
Thanks alot not
MFrappier
1 item arrived weeks before the others with no indication that I had ordered other products, or when they would be delivered.
Advertised discounts did not get applied. Fabric on some products lower quality than expected
Advertised discounts did not get applied.
There are many different shirts with neat sayings on them. I have ordered quite a few over the last several years and haven't had any problems. There was a misunderstanding reference the shipping on my last order and customer service responded back quickly to help me understand.
Love the products I ordered, but shipping took forever and they broke it up into two separate shipments, the second shipment taking almost 4 weeks
Ordering was easy. Delivery time very disappointing and tracking never works. Chatted with a rep once but never got an satisfaction..
Order finished very easy and very quick.
Shipping: I ordered this for a birthday gift. Ordered a similar product two weeks after from another company and that on came first. It appears Lilicloth does not have a very good shipping service. Then after three weeks, the sent an email that one of the items was out of stock. It just seems they take forever to get their products to the customer.
Let's hope it comes SOON, last time I ordered something from you, it took forever.
Been waiting on my CHRISTMAS order since end of November. Quick to take your money but HORRIBLE customer service and delivery. Plus a sweatshirt is a light weight t-shirt!
Dear customer,
We apologize for any inconvenience caused by the delayed delivery of your order and the poor quality of the products you received. We understand that timely delivery and high-quality products are essential, especially during the holiday season, and we regret that we fell short of your expectations.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
Regarding the delivery issue, upon checking, most of the items in your order have been delivered, except for one item that has not yet been delivered. We can confirm that the last item in your order has been shipped and is on its way.We can confirm that the last item in your order was shipped and is on the way now. We've sent email to you about the tracking details. You can also check the status of your order by visiting https://lilicloth.com/order-query
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our shipping services to provide faster delivery times for our customers.
Regarding the sweatshirt you received, the thickness is indeed lightweight. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
I ordered many things. You have my money. I am still waiting for 4 items and two of the items I received were NOT as described on your website and basically went in the garbage!
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We apologize for any inconvenience caused by the delayed delivery and the inaccurate description of the products you received, as well as any lack of response to your emails. We understand that timely and effective customer service is essential, and we regret that we fell short of your expectations.
Regarding our response time, we have checked and confirmed that we have replied each your emails, but have not received your reply. We sent you emails on November 27th, November 29th, and December 4th. You can try to find emails in the spam box of your mailbox. We've sent you another email today. If you still don't receive it, please try to use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Regarding missing items, we can confirm that only 2 items from your orders have not delivered. One of the items has been shipped and is now on its way. You can check the status of your order by visiting https://lilicloth.com/order-query. Another item that is a hot seller is slightly delayed, it has not shipped yet. Please be assured that we are making every effort to ship it to you as quickly as possible.
Regarding the incorrect products you received, could you send the related photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
We want to assure you that we aim to provide accurate and representative images of our products on our website. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
I will let you know more when my stuff arrives and it fits and is in time for Christmas!
I was tardy in making my decision to purchase or maybe look for something else but Lilicloth was very persistent reminding me I had something waiting in my cart so after days of mulling it over I bought it for a cherished longtime friend.
Interesting and amusing items expecting a sweatshirt, not a fluffy something
Very good selection, trustworthy & reliable customer appreciation
It was easy to shop and check out and they had lots of great items.
All went as expected, there were no issues with ordering, size or shipping.
I am paying the same amount despite all the discounts due to the high postage rate. Not sure I will do that again! And the shirt has still not arrived! I certainly will not be able to get this to my son for Christmas! I ordered this shirt in November, long before I needed to mail it.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping fee and time frame.
Upon checking, the last parcel of your order is available for pick up in Canada post. The deliver person has left a Notice card indicating where and when to pick up item. Please check around your address to find the card, or contact Canada post directly to check and pick up your parcel.
Our representative have also sent an email to you with more detail, please check your inbox and spambox later.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics. Hope you can understand.
Thank you very much for your feedback and it will be forwarded to our related department to look for more effective and affordable shipping channel. We believe that our company will make better progress on shipping service due to valuable customers like you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
LILICLOTH
I am paying the same amount despite all the discounts due to the high postage rate. Not sure I will do that again!
Loved the adorable products. Excellent quality. Fast delivery.
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Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We apologize for any inconvenience caused by the delivery of your order.
Our team is committed to processing and delivering orders as soon as possible. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://lilicloth.com/information/shipping-policy.
Some items are hot sale items, because there is a big demand of the items, so the items were slightly delayed before shipping. We understand that this may be frustrating for you and we sincerely apologize for any inconvenience caused. Upon checking, all the items in your order have been delivered.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Regarding this out of stock issue, please note that while we strive to maintain accurate inventory levels on our website, there may be instances where an item shows as available for purchase but is actually out of stock due to unforeseen circumstances such as high demand or supplier delays.We understand how frustrating this can be and we are working on improving our inventory management system to prevent such issues in the future.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM