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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
2 reviews
0 helpful votes
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Love the wording, not the size of items
November 14, 2021

Quick and easy we live in the United State's, not Chine. They need to use the size chart of the United States, the under shirts, pull overs are to small. The under shirts are to thin, should be heavy material. Two of the 6 shirts we're supposed to 3XL, there shipped small and did not replace with the size that I order and still charged me for them. Did not replace with the size that I order. Would not buy nothing from them again.

Date of experience: November 14, 2021
Illinois
3 reviews
0 helpful votes
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Sweater
November 14, 2021

Even with the discount I think the shipping charges are outrageous!

Date of experience: November 13, 2021
Arizona
1 review
0 helpful votes
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Wow -cute stylrs
November 13, 2021

First time shopping hope I will like every thing. Worried about sizing. I would have to day over all I was satisfied. Sizing was a little crazy. The sleeves were a little long and I have long arms

Date of experience: November 13, 2021
Canada
1 review
0 helpful votes
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Products arrived as promised.
November 13, 2021

Easy and straightforward. When I placed the order they said I would be notified with shipping details. That did not happen but when I returned to the site to review the order the tracking info was there after a few days.

Date of experience: November 13, 2021
New Jersey
1 review
0 helpful votes
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I expected the items to be delivered much sooner than they actually were.
What surprised me was the GREAT Quality of the shirt fabric material.- it was not your typical cotton T-shirt - this light fabric will be a delight to wear in the hot summer! THANK YOU!

Date of experience: November 13, 2021
Illinois
1 review
0 helpful votes
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Excited
December 13, 2021

I was a bit disappointed in the shipping cost. Expensive

Date of experience: November 13, 2021
Miss W. Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

California
1 review
0 helpful votes
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Good quality
November 13, 2021
Updated review

Awesome quality and the prices were great. Quality is good as are prices.

Date of experience: November 12, 2021

It was just OK
November 11, 2021
Previous review

It was just OK. Your shipping fees are ridiculous. I won't purchase again. Certainly hope the clothes are here in 7 days.

Date of experience: October 11, 2021
California
1 review
0 helpful votes
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My experience was great, with all the choices, it did take me awhile to decide. But once I decided, it was quite easy to order. Had a option to slip up the payments which I took advantage of into 4. I made 2 payments, then paid the remaining balance. Really easy.

Date of experience: November 12, 2021
Ohio
1 review
1 helpful vote
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The quality of materials is extremely poor, using thin synthetic material rather than appropriate sweatshirt fabric. One item I ordered was not shipped, I heard nothing from them for 3 MONTHS and had to contact them. Then they said it was not in stock, never informing me beforehand. Customer service was awful, refunds were very slow. This is a company to be avoided at all cost.

Date of experience: November 12, 2021
Florida
2 reviews
0 helpful votes
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Shirts
November 12, 2021

It was fine. I am happy with my order of T-shirts. I will order from them again.

Date of experience: November 12, 2021
Massachusetts
1 review
0 helpful votes
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Love all your products.
My husband loved his T-shirt. Nice material and perfect sizing.

Date of experience: November 12, 2021
Oklahoma
1 review
0 helpful votes
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Almost
November 12, 2021
Updated review

I like the clothing but some sizes are smaller than normal.

Date of experience: November 12, 2021

Good but I couldn't seem to find a shirt that I had...
November 3, 2021
Previous review

Good but I couldn't seem to find a shirt that I had selected to check to see if it had a bigger size.

Date of experience: November 3, 2021
New York
1 review
0 helpful votes
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Be careful with sizes
November 12, 2021

I have ordered several times from Lilicloth and been totally satisfied with my purchases but this last time I was not. I am usually a size small in their tops - I ordered 6 tops this time and 3 fit and 3 were way too small. They discourage returns so I will give them to charity. At least I had a great coupon!

Date of experience: November 11, 2021
Pennsylvania
1 review
0 helpful votes
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Great if I get them on time! Took long time to get them, but got in time for Christmas.

Date of experience: November 11, 2021
Washington
4 reviews
0 helpful votes
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Product size
November 11, 2021

Very easy. Used chat which was also very good with Ada. Only problem I have is I normally wear a 2XL assuming some shrinkage. Your product didn't shrink but was too small prior to laundering. I'll know better next time.

I love the shirt and the material.

Date of experience: November 11, 2021
Colorado
2 reviews
0 helpful votes
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The Screen Printing Was Very Crooked.
November 11, 2021
Updated review

I Could Not Wear Them. The Screen Printing Was So Off Center On One, And The Other It Was Turned Up To The Right.

Date of experience: November 10, 2021

Love The Selection!
August 26, 2021
Previous review

Thank-You For Having Everything In Stock! I Love My Purchase.

Date of experience: August 26, 2021

Please send All Items in my Order
March 18, 2021
Previous review

Please send All Items in my Order.

Date of experience: March 18, 2021

Great Selection!
February 13, 2021
Previous review

Great Selection!

Date of experience: February 13, 2021
Florida
1 review
0 helpful votes
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Quality
November 11, 2021

Items arrived in good time but quality of finishing on hem and sleeves were lacking xx as In NOT HEMMED…. Poor quality and workmanship

Date of experience: November 10, 2021
California
1 review
0 helpful votes
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Lousy Delivery Time
December 11, 2021

If I could give Lilicloth ZERO stars, I would. I placed an order over a month ago and still haven't received it.
According to their website, it took literally 2 weeks just to process the order. Their website delivery tracker isn't anything to talk about either with little to no info on it. If you expect to get something delivered from them and need it in a hurry, DON'T BOTHER.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 10, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Could you please send us your order number to check for you?

We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

Georgia
2 reviews
1 helpful vote
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Sub-par Quality, AWFUL RETURNS... beware
December 10, 2021

Purchased 3 t-shirts on their website, for which I was immediately charged $55.

Only 2 actually shipped and were delivered. These were poor quality, with thin/cheap feeling fabric, and were far smaller than expected/is typical.

I then spent a huge amount of time trying to navigate Lilicloth's return system. On-line customer support was virtually useless and it took multiple attempts and HOURS to successfully send a request to return the part of my order I'd received (totally not worth the time I had to invest, even if it resulted in a full refund, however...).

That was just the start of my problems with Lilicloth. Though their online return policy says nothing about paying return shipping, I was told I had to pay return shipping to CHINA! For my ~$37 worth of t-shirts, USPS shipping runs about $30... and then Lilicloth state any refund is dependent on their assessment of what they receive. In other words, it could conceivably end up costing me more to return these then to just do nothing and accept these jerks had taken my $$!

So, I'm out $55... I've yet to see any refund for the non-delivered t-shirt and have no real way to return the lousy ones I received. Save yourself $$ and hassle by avoiding this company!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 10, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Arizona
1 review
0 helpful votes
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Good stuff
November 10, 2021

Ok so far, 1st time. Still checking wow wow wow
Ok ok ok ok ok ok ok ok ok

Date of experience: November 10, 2021