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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Cute items, clever and great selection. User friendly! The sizing however does not carry through. Of 10 items purchased only two fit. All were ordered in size M.
The shirts I purchased are good quality. The large size and the small size were exactly the same size which was disappointing for myself and the other person for whom I purchased it.
The sweatshirts ran small and shoes ran large. Would not order from this company again!
The t-shirts and sweatshirts run a size small - if you like yours roomy be sure to order two sizes larger than you normally wear.
Love the clothes and styles, fun
Can't find these in stores great prices too
The fabric is thin and not of good quality. Stretches too easy.
Sorry for the inconvenience!
Please change to another browser like google chrome or use paypal to checkout.
If there is still any issue, please tell us what message is shown or email us the screenshot so that we can check and handle the issue.
Shopping was fun, a necklace I ordered is nice, but I'm very disappointed in the following:
4 incorrect products were sent
A women's t-shirt ordered in a medium is much larger than a medium and closer is to an XLg
The quality of most of the t-shirts is less than they appear in the photos. The material is much thinner than they seem to appear.
I have written customer service twice about the incorrect products being sent and the missized women's t-shirt, but have not yet heard back.
Sorry that you are not satisfied with the item(s).
As we checked, we only found one email from you, and have replied to you on 2021-11-16, please check.
Size of items from different designers differ. Sorry that one of them did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I ordered a number of items. Got free shipping. However it took a long time to get my items and they came in 3 different shipments.
This is my 1st shopping with this company. I do not like the exorbitant shipping cost for 1 item, BUT the shirt is PERFECT for my supervisor.
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.
Shipping costs are ridiculous and the company never states when the product is expected to be received
Smooth transaction. I liked that there was no quick timeout on completing the order. Took longer than expected to arrive from China. Shipment tracking on line was not very helpful, considering all the handoffs from one part of the chain to the next — for example, was customs clearance in China or the US? Emailing a question to customer service helped, because they provided more detail. It was a gift, so I've not seen the shirt to judge quality. My wife bought something, and her conclusion was cute but not great material.
Hope it gets here before Christmas! It arrived! Thank you!
Lots to choose from, prices are good, checkout was easy
It was really great@ shop from home & get everything i needed will shop again here
Search engine is not that great. One of the items I had to use the browser back button because clicking on different styles sent me to pages where the previous ones weren't shown anymore. The discount offers were difficult to understand as far as what's included, what's not, etc. The items they call sweatshirts are more like longsleeve tees, very thin and not the best quality. Most of the sizes are larger than expected except a few of the tees that were actually more like a size smaller. Slow shipping, company is based in China.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
I loved the unique clothing and shoes that you don't see everywhere else. The sale prices are great also.
It was fun shopping. I'd like the styles you guys have
Exorbitant shipping compared to other sites. Nice products, be careful to read material ie, linen, cotton, cotton blend or polyester. Also be careful to read measurements. Some items ive needed xl
Other 5xl to accomodate bust size.
Their size 3xl is generally considered sz 18
Us.
Of all the expensive items ordered in november, none are wearable. What a joke
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
Items are expensive and coupons don't work on final sale items
I will be able to write a better review when I get the products.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.