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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Indiana
1 review
0 helpful votes
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Sizing
November 17, 2021

Cute items, clever and great selection. User friendly! The sizing however does not carry through. Of 10 items purchased only two fit. All were ordered in size M.

Date of experience: November 17, 2021
Oregon
1 review
0 helpful votes
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Does not fit true to size chart
November 17, 2021

The shirts I purchased are good quality. The large size and the small size were exactly the same size which was disappointing for myself and the other person for whom I purchased it.

Date of experience: November 17, 2021
Michigan
1 review
0 helpful votes
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Sizes run small
December 17, 2021
Updated review

The sweatshirts ran small and shoes ran large. Would not order from this company again!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2021
Miss W. Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.


Easy to order
October 16, 2021
Previous review

Easy to order

Date of experience: October 16, 2021
California
1 review
0 helpful votes
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Shirts run a size small
November 17, 2021
Updated review

The t-shirts and sweatshirts run a size small - if you like yours roomy be sure to order two sizes larger than you normally wear.

Date of experience: November 16, 2021

So much fun stuff!
October 16, 2021
Previous review

So much fun stuff!

Date of experience: October 16, 2021
Tennessee
1 review
0 helpful votes
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Cute fun clothes
November 17, 2021
Updated review

Love the clothes and styles, fun
Can't find these in stores great prices too

Date of experience: November 16, 2021

Hard to ck out
October 17, 2021
Previous review

Hard to ck out

Date of experience: October 17, 2021
Alabama
1 review
0 helpful votes
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Not Good Quality
December 17, 2021

The fabric is thin and not of good quality. Stretches too easy.

Date of experience: November 16, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Please change to another browser like google chrome or use paypal to checkout.

If there is still any issue, please tell us what message is shown or email us the screenshot so that we can check and handle the issue.

Wisconsin
1 review
0 helpful votes
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MK
December 16, 2021
Updated review

Shopping was fun, a necklace I ordered is nice, but I'm very disappointed in the following:
4 incorrect products were sent
A women's t-shirt ordered in a medium is much larger than a medium and closer is to an XLg
The quality of most of the t-shirts is less than they appear in the photos. The material is much thinner than they seem to appear.
I have written customer service twice about the incorrect products being sent and the missized women's t-shirt, but have not yet heard back.

Date of experience: November 16, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

As we checked, we only found one email from you, and have replied to you on 2021-11-16, please check.

Size of items from different designers differ. ​Sorry that one of them did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Fun shopping
October 3, 2021
Previous review

Fun shopping

Date of experience: October 3, 2021
Michigan
1 review
0 helpful votes
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Lilicloth order
November 16, 2021

I ordered a number of items. Got free shipping. However it took a long time to get my items and they came in 3 different shipments.

Date of experience: November 16, 2021
Illinois
1 review
0 helpful votes
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Had to get it
December 16, 2021

This is my 1st shopping with this company. I do not like the exorbitant shipping cost for 1 item, BUT the shirt is PERFECT for my supervisor.

Date of experience: November 16, 2021
Miss W. Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Florida
3 reviews
0 helpful votes
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Takes way too long to receive items
November 16, 2021

Shipping costs are ridiculous and the company never states when the product is expected to be received

Date of experience: November 16, 2021
Virginia
3 reviews
0 helpful votes
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Good service
November 16, 2021

Smooth transaction. I liked that there was no quick timeout on completing the order. Took longer than expected to arrive from China. Shipment tracking on line was not very helpful, considering all the handoffs from one part of the chain to the next — for example, was customs clearance in China or the US? Emailing a question to customer service helped, because they provided more detail. It was a gift, so I've not seen the shirt to judge quality. My wife bought something, and her conclusion was cute but not great material.

Date of experience: November 16, 2021
Tennessee
3 reviews
0 helpful votes
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Merry Christmas
November 16, 2021

Hope it gets here before Christmas! It arrived! Thank you!

Date of experience: November 16, 2021
Canada
1 review
0 helpful votes
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Lots to choose from, prices are good, checkout was easy

Date of experience: November 15, 2021
Virginia
1 review
0 helpful votes
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It was really great@ shop from home & get everything i needed will shop again here

Date of experience: November 15, 2021
Tennessee
1 review
0 helpful votes
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So cute
November 15, 2021

Shopping was great! So much to Choose from. Shipping is too expensive!

Date of experience: November 15, 2021
Delaware
1 review
0 helpful votes
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Search engine is not that great. One of the items I had to use the browser back button because clicking on different styles sent me to pages where the previous ones weren't shown anymore. The discount offers were difficult to understand as far as what's included, what's not, etc. The items they call sweatshirts are more like longsleeve tees, very thin and not the best quality. Most of the sizes are larger than expected except a few of the tees that were actually more like a size smaller. Slow shipping, company is based in China.

Date of experience: November 15, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Illinois
1 review
0 helpful votes
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Unique Items
November 15, 2021

I loved the unique clothing and shoes that you don't see everywhere else. The sale prices are great also.

Date of experience: November 15, 2021
California
1 review
0 helpful votes
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Happy with my buying
November 15, 2021

It was fun shopping. I'd like the styles you guys have

Date of experience: November 14, 2021
California
3 reviews
13 helpful votes
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Not even
December 14, 2021
Updated review

Exorbitant shipping compared to other sites. Nice products, be careful to read material ie, linen, cotton, cotton blend or polyester. Also be careful to read measurements. Some items ive needed xl
Other 5xl to accomodate bust size.
Their size 3xl is generally considered sz 18
Us.
Of all the expensive items ordered in november, none are wearable. What a joke

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 14, 2021
Miss W. Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.


Items are expensive and coupons don't work on final...
October 21, 2021
Previous review

Items are expensive and coupons don't work on final sale items

Date of experience: September 21, 2021
Nevada
2 reviews
0 helpful votes
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Let's go Brandon
November 14, 2021

I will be able to write a better review when I get the products.

Date of experience: November 14, 2021