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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Shopping was easy, shipping was expensive. Product came in time for Christmas. There was confusion as to being able to track shipment. Product looks good and will work well.
Website navigation can be redundant and confusing.
It is so easy to shop on Lilicloth, the material is very nice and it is so much fun shopping because most of the sayings on the clothes are true and some very funny and fit the person you buy it for. They make nice gifts that people will get a kick out of!
Like merchandise and especially sayings on clothing
Very easy to order and pay on line without going out to shop
Always fun reading the sayings on your merchandise
Very easy to order and pay on line without going out to shop
So I knew it was going to be cheap but didn't think it was going to be that bad. Misspellings, thin material. Then when I did a return request you have to return to China. It's a scam because they know you don't want to deal with shipping it to China and paying for it so they offer you 20-30% refund and you keep the crap. And you remove your bad reviews. Never again! I'm out $110. Don't make my mistake.
Quality product with a cordial follow-up email to make sure everything was ok without an attempt at an follow-up sale. The soft touch means that I will be back.
No discounts codes that were sent or offered were honored.no percentages taken off or free shipping. Received in short time, all there, sizing good, some items much prettier than in pictures
No discounts codes that were sent or offered were honored.no percentages taken off or free shipping.
Easy to order and was here when I expected it.it came in several really different colors it was nice to have choices.
The three products I ordered varied in quality. One shirt was not at all as it appeared. Much thinner fabric than depicted online. A dress was terrible quality but final sale. The third was the best of all three and OK for the most part. Tried to return the shirt that was sub-quality but was told by Lilicloth that returning to CHINA was long and expensive so they offered me a 10% refund. Took it but not happy. Will never order from them again based on not really returnable and quality not what it appears online. Tried to leave a review of two of the items but could not. Lilicloth told me to reboot and try again but was never able to leave a customer review.
Sorry that you are not satisfied with the item(s).
One shirt was not at all as it appeared.====Could you please send us some photos for the received items to check?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Good selection. Have never ordered from Lilicloth before.
Cathy ads, light-hearted fun gifts, easy-to-use order and fulfillment and prompt shipping!
Every thing I buy i love every thing I buy and love. Get lots of compliments
We will see when the order is received easy order, no issues whatsoever
Quick and speedy delivery. Great items for gifts. Colors and sayings are fun and suit many of our friends and relatives. Can't wait for them to get them.
Cool Clothes and quick seller! I would Buy from them again. Really cool things to buy.
Delivery took over a week beyond estimate given by your ordering website.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Was given a coupon code when I first entered the site, but when I tried to use it the site said it did not exist.
I really like the shirts. But there was no notification that they were shipped. I received one shirt a week or a before the other two. Very strange. No notification for any of the deliverie
Your website did not save my items in my cart, so when my browser closed and I went back in to shop I had to re-shop and spend a lot of time to find the 12 items I had in my cart before!
When my items arrived I could not believe the terrible quality 9f materials used. My two pairs of shoes were light as a feather and one of the pairs soles look to be made from foam as well as parts of the shoe glued together not sewn!... I am sure this will result in an extremely short life! My shirts are of the cheapest quality I have ever seen and one shirt even has the floral print embedded in the original cloth which gives it a very poor look. All items run very small. If you are a normal Large I recommend you order 2 sizes up! I can go on and on as the only good experience I had was the great prices. Of course now I know why.
Your website did not save my items in my cart, so when my browser closed and I went back in to shop I had to re-shop and spend a lot of time to find the 12 items I had in my cart before!
Took quite a long time to arrive - I believe the items come from China - definitely over seas. I had to reach out via email to get an update. Item took about a month to receive.
Thank you for your feedback and sorry for the inconvenience.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Your claim/complaint/feedback is very important to us.
We will do our best to address your concerns and serve your fashion needs.
Product was better quality than expected. I was impressed by the quality of the item. Heavier than t- shirt material and very well made.
I always get something for me and my two sisters that relates to our being sisters. I thought these shirts were cute/
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback and sorry for the inconvenience.
Could you please send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected].