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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Arkansas
1 review
0 helpful votes
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A little bit of confusion
November 20, 2021

Shopping was easy, shipping was expensive. Product came in time for Christmas. There was confusion as to being able to track shipment. Product looks good and will work well.

Date of experience: November 20, 2021
South Carolina
1 review
0 helpful votes
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Shirts are mis-sized
November 20, 2021

Website navigation can be redundant and confusing.

Date of experience: November 20, 2021
Iowa
1 review
0 helpful votes
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Laughing and shopping
November 20, 2021
Updated review

It is so easy to shop on Lilicloth, the material is very nice and it is so much fun shopping because most of the sayings on the clothes are true and some very funny and fit the person you buy it for. They make nice gifts that people will get a kick out of!

Date of experience: November 20, 2021

Like merchandise and especially sayings on clothing
November 15, 2021
Previous review

Like merchandise and especially sayings on clothing

Date of experience: November 15, 2021

Very easy to order and pay on line without going out to shop

Date of experience: October 28, 2021

Fun and easy
October 15, 2021
Previous review

Fun and easy

Date of experience: October 15, 2021

Easy and fun
October 15, 2021
Previous review

Easy and fun

Date of experience: October 15, 2021

Always fun reading the sayings on your merchandise
October 15, 2021
Previous review

Always fun reading the sayings on your merchandise

Date of experience: October 15, 2021

Very easy to order and pay on line without going out...
October 13, 2021
Previous review

Very easy to order and pay on line without going out to shop

Date of experience: October 13, 2021
Georgia
1 review
0 helpful votes
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So I knew it was going to be cheap but didn't think it was going to be that bad. Misspellings, thin material. Then when I did a return request you have to return to China. It's a scam because they know you don't want to deal with shipping it to China and paying for it so they offer you 20-30% refund and you keep the crap. And you remove your bad reviews. Never again! I'm out $110. Don't make my mistake.

Date of experience: November 20, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Could you please send us your order number to check for you?

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected].

Canada
1 review
0 helpful votes
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Lilicloth, I will be back.
November 20, 2021

Quality product with a cordial follow-up email to make sure everything was ok without an attempt at an follow-up sale. The soft touch means that I will be back.

Date of experience: November 20, 2021
Virginia
1 review
0 helpful votes
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Good experience
November 20, 2021
Updated review

No discounts codes that were sent or offered were honored.no percentages taken off or free shipping. Received in short time, all there, sizing good, some items much prettier than in pictures

Date of experience: November 19, 2021

No discounts codes that were sent or offered were honored.no...
November 19, 2021
Previous review

No discounts codes that were sent or offered were honored.no percentages taken off or free shipping.

Date of experience: October 20, 2021
Montana
1 review
0 helpful votes
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Cool shirts
November 20, 2021

Easy to order and was here when I expected it.it came in several really different colors it was nice to have choices.

Date of experience: November 19, 2021
Massachusetts
1 review
0 helpful votes
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Not good quality
December 20, 2021
Updated review

The three products I ordered varied in quality. One shirt was not at all as it appeared. Much thinner fabric than depicted online. A dress was terrible quality but final sale. The third was the best of all three and OK for the most part. Tried to return the shirt that was sub-quality but was told by Lilicloth that returning to CHINA was long and expensive so they offered me a 10% refund. Took it but not happy. Will never order from them again based on not really returnable and quality not what it appears online. Tried to leave a review of two of the items but could not. Lilicloth told me to reboot and try again but was never able to leave a customer review.

Date of experience: November 19, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

One shirt was not at all as it appeared.====Could you please send us some photos for the received items to check?

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Good selection
October 21, 2021
Previous review

Good selection. Have never ordered from Lilicloth before.

Date of experience: October 20, 2021
California
1 review
0 helpful votes
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Wife/Sister-in-law gag gifts.
November 19, 2021

Cathy ads, light-hearted fun gifts, easy-to-use order and fulfillment and prompt shipping!

Date of experience: November 19, 2021
Illinois
2 reviews
0 helpful votes
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Beautiful outfit
November 19, 2021
Updated review

Every thing I buy i love every thing I buy and love. Get lots of compliments

Date of experience: November 19, 2021

Love the clothes
February 22, 2021
Previous review

Love the clothes

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Excellent
November 19, 2021

Awesome experience and the variety is wonderful! Products are of great quality.

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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Good service
November 19, 2021

We will see when the order is received easy order, no issues whatsoever

Date of experience: November 18, 2021
Canada
2 reviews
0 helpful votes
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Great fun tees, love them.
November 18, 2021

Quick and speedy delivery. Great items for gifts. Colors and sayings are fun and suit many of our friends and relatives. Can't wait for them to get them.

Date of experience: November 18, 2021
Tennessee
1 review
0 helpful votes
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Clothes for Christmas
November 18, 2021

Cool Clothes and quick seller! I would Buy from them again. Really cool things to buy.

Date of experience: November 18, 2021
Montana
1 review
0 helpful votes
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Shipping
December 18, 2021
Updated review

Delivery took over a week beyond estimate given by your ordering website.

Date of experience: November 18, 2021
Miss W. Lilicloth Rep
over a year old

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.


Was given a coupon code when I first entered the site,...
November 17, 2021
Previous review

Was given a coupon code when I first entered the site, but when I tried to use it the site said it did not exist.

Date of experience: October 18, 2021
North Carolina
2 reviews
0 helpful votes
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Better late than never
November 17, 2021

I really like the shirts. But there was no notification that they were shipped. I received one shirt a week or a before the other two. Very strange. No notification for any of the deliverie

Date of experience: November 17, 2021
California
1 review
0 helpful votes
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Terrible Quality
November 17, 2021
Updated review

Your website did not save my items in my cart, so when my browser closed and I went back in to shop I had to re-shop and spend a lot of time to find the 12 items I had in my cart before!
When my items arrived I could not believe the terrible quality 9f materials used. My two pairs of shoes were light as a feather and one of the pairs soles look to be made from foam as well as parts of the shoe glued together not sewn!... I am sure this will result in an extremely short life! My shirts are of the cheapest quality I have ever seen and one shirt even has the floral print embedded in the original cloth which gives it a very poor look. All items run very small. If you are a normal Large I recommend you order 2 sizes up! I can go on and on as the only good experience I had was the great prices. Of course now I know why.

Date of experience: November 17, 2021

Your website did not save my items in my cart, so when...
November 17, 2021
Previous review

Your website did not save my items in my cart, so when my browser closed and I went back in to shop I had to re-shop and spend a lot of time to find the 12 items I had in my cart before!

Date of experience: October 18, 2021
Colorado
2 reviews
0 helpful votes
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Shirt was a gift
December 17, 2021
Updated review

Took quite a long time to arrive - I believe the items come from China - definitely over seas. I had to reach out via email to get an update. Item took about a month to receive.

Date of experience: November 17, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

Your claim/complaint/feedback is very important to us.

We will do our best to address your concerns and serve your fashion needs.


Easy to navigate website
October 18, 2021
Previous review

Easy to navigate website

Date of experience: October 18, 2021
Texas
3 reviews
0 helpful votes
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Product was better quality than expected. I was impressed by the quality of the item. Heavier than t- shirt material and very well made.

Date of experience: November 17, 2021
West Virginia
1 review
0 helpful votes
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Christmas 2021
November 17, 2021

I always get something for me and my two sisters that relates to our being sisters. I thought these shirts were cute/

Date of experience: November 17, 2021