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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Sweden
1 review
0 helpful votes
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Just beautiful
February 11, 2022

I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price.

Date of experience: January 12, 2022
Florida
1 review
0 helpful votes
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Horrible shipping costs ($15) and have to pay same to return item although took 28 days to deliver from purchase date-plus item (shoes) was a size and half bigger than stated sale size (ordered size 6-shoe was bigger than a size 7)
Shoppers should go elsewhere

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

As we check, we have replied to your return request and you can double check the inbox and spam emails.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Nice site-easy to use
December 11, 2021
Previous review

Nice site-easy to use

Date of experience: December 11, 2021
North Carolina
0 reviews
0 helpful votes
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My First Order From Lilicloth
January 12, 2022

Very good experience. After I placed my order I read a couple of online reviews and I was a little skeptical of whether I had made a mistake in placing an order. I followed the order online and when I received my merchandise I was quite pleased. The clothing fit well and it was as described.

Date of experience: January 11, 2022
Poland
1 review
0 helpful votes
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Super happy
February 11, 2022

Great dresses and fast delivery. Absolutely super happy with my two outfits! I live in the country and couldn't believe how fast they were delivered and how much they looked alike in the photos on the website!

Date of experience: January 11, 2022
Connecticut
2 reviews
1 helpful vote
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I ordered item on 12/10/21. Received it on 1/10/22. Paid 10.99 for shipping, but still received what was supposed to be a Christmas gift 15 days after Christmas.
Additionally, they do not want to provide a full refund. Most the would refund is 35% - 50% of purchase price and this does not include shipping. What a scam. Buyer beware of Lillicloth.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Missouri
1 review
0 helpful votes
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Achingly slow delivery
February 10, 2022
Updated review

Had I known the items ordered were coming from China instead of being in stock Stateside I am not sure I would have ordered the sweatshirts. And yes, I get the supply chain holdups; that having been said, there should have been a notice that, due to the problems with the supply chains, the product would take up to i. E. 6-8 weeks... something to let me and I'm sure others know that delays were forthcoming. I can handle delays if I have some notice, The inference was that the items were in stock Stateside. Good products, not so good communications.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Excellent selections...
December 9, 2021
Previous review

Excellent selections... wish I had found this item earlier

Date of experience: December 9, 2021
Florida
1 review
0 helpful votes
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Delivery
January 11, 2022
Updated review

Shopping with Lilicloth was fun and easy. My only complaint was the length of time it took to be delivered. However, in fairness, lillycloth DID keep you apprised of each step of the transportation process.

Date of experience: January 11, 2022

Shopping with Lilicloth was fun and easy
December 12, 2021
Previous review

Shopping with Lilicloth was fun and easy.

Date of experience: December 12, 2021
New Jersey
1 review
0 helpful votes
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Way to slow for holidays...
February 10, 2022
Updated review

.. Order placed Dec 12 arrives January 7... way too slow. 5 code did not work

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct. Also, pre-sale, flash sale and final sale items cannot be combined with any other discounts and you can only use one code for one order. Hope for your understanding.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Very easy othough save15 code did not work
December 12, 2021
Previous review

Very easy othough save15 code did not work

Date of experience: December 12, 2021
Virginia
2 reviews
0 helpful votes
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Sweatshirt to USA is different….
February 10, 2022
Updated review

Advertised as sweatshirt but it is NOT a sweatshirt. It's a T-shirt. Expensive T-Shirt!

Date of experience: January 11, 2022

As long as I receive my purchase before Christmas,...
November 30, 2021
Previous review

As long as I receive my purchase before Christmas, I'll give it a thumbs up!

Date of experience: November 30, 2021
Missouri
2 reviews
0 helpful votes
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As Advertised and Great Quality!
January 11, 2022

The site was great to navigate and made it easy to find the products that I wanted.

Date of experience: January 11, 2022
Illinois
2 reviews
0 helpful votes
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Easy to order, slow to arrive. Must be shipped from far overseas...

Date of experience: January 11, 2022

Easy to navigate and quick and simple to pay
December 10, 2021
Previous review

Easy to navigate and quick and simple to pay.

Date of experience: December 10, 2021
Hawaii
2 reviews
0 helpful votes
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Too slow
February 10, 2022
Updated review

I really like the one shirt I received. But I ordered more — over a month ago!

Date of experience: January 10, 2022

Your products are very appealing
January 7, 2022
Previous review

Your products are very appealing. But your computer system and instructions absolutely fail!

Date of experience: December 8, 2021
Illinois
1 review
0 helpful votes
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Ehhhh!
February 10, 2022
Updated review

Waited too long for delivery. Shirt style was different from what I ordered, but the message was the same. The shirt I received had a band at the waist and I would never have ordered that style.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Could you please take a picture of the wrong item yu received and email us? We will take responsibility if a wrong item was sent.

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


It was fast and easy
December 11, 2021
Previous review

It was fast and easy.

Date of experience: December 11, 2021
Virginia
1 review
0 helpful votes
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Great T shirts
February 10, 2022

Liked the colors of the t-shirts. The check out was easy.

Date of experience: January 10, 2022
Arizona
1 review
0 helpful votes
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Long wait.
February 10, 2022
Updated review

Long wait. Ordered early December arrived after New Year's.

Date of experience: January 10, 2022

Easy Peasy
December 11, 2021
Previous review

Easy Peasy

Date of experience: December 11, 2021
Hawaii
1 review
0 helpful votes
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Delivery time
January 10, 2022

Loved the shirts. Good quality, great fit.
Just inform everyone that shipping takes around 2 months.

Date of experience: January 10, 2022
Minnesota
1 review
0 helpful votes
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They sent us the wrong items and the wrong sizes so when we went to return the product they tell you the return charge is at your expense and you have 10 days to return the items all the way to China. They know you will have to spend more than the items are worth to return them and they probably won't make it back to their offices in time to actually get a refund so they offer you a 15% cash refund... which we have yet to see.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Massachusetts
1 review
0 helpful votes
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Product Delivery
February 9, 2022
Updated review

Not very happy with the delivery schedule. I ordered 2 sweatshirts for Christmas presents on December 9 and they weren't delivered until January 6 (4 weeks). When ordering there was no comment about length of delivery and no communication until I reached out to customer service for an update and they provided me a tracking number for China delivery to US Customs and then a US Post Office tracking number upon arrival in the US.

This is unacceptable especially with $16.99 delivery charge. Well you just lost a customer as I will not be ordering anything else in the future.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Shipping was somewhat delayed due to the holidays.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Fantastic
December 9, 2021
Previous review

Fantastic. Very easy. Great products.

Date of experience: December 9, 2021
Massachusetts
1 review
0 helpful votes
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No review
February 9, 2022

Site was a bit slow and pop up windows are irritating.

Date of experience: January 10, 2022
Oman
1 review
0 helpful votes
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Vintage style
February 9, 2022

I bought some pants in this website and I did not think I would like them so much, they are beautiful, the fabric is somewhat stiff but they go well with the vintage style jeans

Date of experience: January 10, 2022