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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price.
Horrible shipping costs ($15) and have to pay same to return item although took 28 days to deliver from purchase date-plus item (shoes) was a size and half bigger than stated sale size (ordered size 6-shoe was bigger than a size 7)
Shoppers should go elsewhere
Very good experience. After I placed my order I read a couple of online reviews and I was a little skeptical of whether I had made a mistake in placing an order. I followed the order online and when I received my merchandise I was quite pleased. The clothing fit well and it was as described.
Great dresses and fast delivery. Absolutely super happy with my two outfits! I live in the country and couldn't believe how fast they were delivered and how much they looked alike in the photos on the website!
I ordered item on 12/10/21. Received it on 1/10/22. Paid 10.99 for shipping, but still received what was supposed to be a Christmas gift 15 days after Christmas.
Additionally, they do not want to provide a full refund. Most the would refund is 35% - 50% of purchase price and this does not include shipping. What a scam. Buyer beware of Lillicloth.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Had I known the items ordered were coming from China instead of being in stock Stateside I am not sure I would have ordered the sweatshirts. And yes, I get the supply chain holdups; that having been said, there should have been a notice that, due to the problems with the supply chains, the product would take up to i. E. 6-8 weeks... something to let me and I'm sure others know that delays were forthcoming. I can handle delays if I have some notice, The inference was that the items were in stock Stateside. Good products, not so good communications.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Excellent selections... wish I had found this item earlier
Shopping with Lilicloth was fun and easy. My only complaint was the length of time it took to be delivered. However, in fairness, lillycloth DID keep you apprised of each step of the transportation process.
Shopping with Lilicloth was fun and easy.
.. Order placed Dec 12 arrives January 7... way too slow. 5 code did not work
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct. Also, pre-sale, flash sale and final sale items cannot be combined with any other discounts and you can only use one code for one order. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very easy othough save15 code did not work
Advertised as sweatshirt but it is NOT a sweatshirt. It's a T-shirt. Expensive T-Shirt!
As long as I receive my purchase before Christmas, I'll give it a thumbs up!
The site was great to navigate and made it easy to find the products that I wanted.
Easy to order, slow to arrive. Must be shipped from far overseas...
Easy to navigate and quick and simple to pay.
I really like the one shirt I received. But I ordered more — over a month ago!
Your products are very appealing. But your computer system and instructions absolutely fail!
Waited too long for delivery. Shirt style was different from what I ordered, but the message was the same. The shirt I received had a band at the waist and I would never have ordered that style.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Could you please take a picture of the wrong item yu received and email us? We will take responsibility if a wrong item was sent.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Liked the colors of the t-shirts. The check out was easy.
Long wait. Ordered early December arrived after New Year's.
Loved the shirts. Good quality, great fit.
Just inform everyone that shipping takes around 2 months.
They sent us the wrong items and the wrong sizes so when we went to return the product they tell you the return charge is at your expense and you have 10 days to return the items all the way to China. They know you will have to spend more than the items are worth to return them and they probably won't make it back to their offices in time to actually get a refund so they offer you a 15% cash refund... which we have yet to see.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Not very happy with the delivery schedule. I ordered 2 sweatshirts for Christmas presents on December 9 and they weren't delivered until January 6 (4 weeks). When ordering there was no comment about length of delivery and no communication until I reached out to customer service for an update and they provided me a tracking number for China delivery to US Customs and then a US Post Office tracking number upon arrival in the US.
This is unacceptable especially with $16.99 delivery charge. Well you just lost a customer as I will not be ordering anything else in the future.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Shipping was somewhat delayed due to the holidays.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Site was a bit slow and pop up windows are irritating.
I bought some pants in this website and I did not think I would like them so much, they are beautiful, the fabric is somewhat stiff but they go well with the vintage style jeans
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, we have replied to your return request and you can double check the inbox and spam emails.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!