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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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North Carolina
1 review
0 helpful votes
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Long Delivery Time
February 16, 2022
Updated review

I love Lilicloth shirts. They are very comfortable. However, I am on a fixed income and the shipping charges often times prevent me from ordering. When I pay more for shipping than the item I'm buying costs, then I usually don't buy. Today's order was very iffy for me. I finally decided to buy as I wanted a couple items for Christmas gifts. However, it took about 6 weeks for the order to be delivered and didn't arrive for Christmas.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

As we check, we did not receive any email from you. Could you please double check if you did contact the correct email [email protected]?

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I love Lilicloth shirts
January 13, 2022
Previous review

I love Lilicloth shirts. They are very comfortable. However, I am on a fixed income and the shipping charges often times prevent me from ordering. When I pay more for shipping than the item I'm buying costs, then I usually don't buy. Today's order was very iffy for me. I finally decided to buy as I wanted a couple items for Christmas gifts.

Date of experience: December 14, 2021
Missouri
2 reviews
0 helpful votes
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Long delays in shipment
February 16, 2022
Updated review

I ordered 3 items on Dec 10th and each were sent separately with two items stuck in "processing" for weeks. There was no indication that these items weren't 'in stock'. Also those two items were Xmas gifts and didn't arrive until Jan 10th & 13th. I liked what products were on the website, but will think twice about placing future orders if shipping and not in stock are issues. Also these items were made in China and that wasn't revealed.

Date of experience: January 16, 2022

Items were easy to find in both men and women's
December 10, 2021
Previous review

Items were easy to find in both men and women's.

Date of experience: December 10, 2021
California
2 reviews
0 helpful votes
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I would NEVER order from this company again.
February 16, 2022
Updated review

I thought the delivery time was even slower than anticipated, you responded with details and offered a discount. Very good customer service, thanks!
HOWEVER
LOUSEY CHEEP QUALITY & MEN'S XL was WAY TOO SMALL. Women's small was TOO BIG. The order was later than promised.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

Thanks for your support.

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I thought the delivery time was lenghtly, you responded...
December 17, 2021
Previous review

I thought the delivery time was lenghtly, you responded with details and offered a discount. Very good customer service, thanks!

Date of experience: December 17, 2021
Texas
2 reviews
0 helpful votes
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Shirts are very cheaply made, won't buy again or recommend.

Date of experience: January 16, 2022

Easy to navigate
December 17, 2021
Previous review

Easy to navigate

Date of experience: December 17, 2021
Kentucky
1 review
0 helpful votes
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Tees.
January 16, 2022

Good prices. Some look to large, for their size. And others look to small for their size.

Date of experience: January 16, 2022
California
2 reviews
0 helpful votes
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I received a T-shirt that was advertised a a sweatshirt.
February 15, 2022
Updated review

The shipping was slow and had to wait for delivery.

Date of experience: January 16, 2022

The process is quick and efficient
December 17, 2021
Previous review

The process is quick and efficient.

Date of experience: December 17, 2021
Maryland
1 review
0 helpful votes
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Gift for Daughter
January 16, 2022
Updated review

Daughter received shirt after a lengthy deliver time. (Double the time we were told it would take!) She said she loved it, and since the gift was for nothing special, it turned out OK.

Date of experience: January 16, 2022

Had to change the delivery address due to length of...
December 17, 2021
Previous review

Had to change the delivery address due to length of shipping time.

Date of experience: December 17, 2021
West Virginia
1 review
0 helpful votes
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25 days from order to delivery
February 15, 2022
Updated review

As the title indicates, I was disappointed in the length of time it took for my order to arrive, particularly as they were intended to be gifts. Lilicloth does have a very nice selection, but the price is not cheap, the shipping cost is pretty high and, as stated, shipping was slow.

Date of experience: January 16, 2022

Nice selection, but shipping is pretty high
December 17, 2021
Previous review

Nice selection, but shipping is pretty high

Date of experience: December 16, 2021
New York
1 review
0 helpful votes
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My Order from December 16,2021
February 15, 2022
Updated review

Your site kept putting things that I didn't want into my cart when I was placing my order. That was very annoying. I liked the sweatshirts though, and ordered one as a gift. I placed the order on December 16 in hopes of giving it to a colleague who moved to another job after January 7. It just arrived on January 15. I know postal delivery in the states has been slow but wow! This was astonishingly slow. As for the actual sweatshirt, I though I was ordering a women's medium. It is very big so now I wonder if it was unisex sizing. That should be made clear on your site if it's the latter. Since it had a woman model, I assumed women's sizing. This will be a bit big for the recipient, but that's ok. Also, the material isn't really sweatshirt material. It's more like really good quality t-shirt material. All that said, I think the recipient will love it anyway.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Preparing and shipping has been somewhat delayed due to the holidays. Sorry for this issue!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Your site kept putting things I didn't want in my cart
January 15, 2022
Previous review

Your site kept putting things I didn't want in my cart. Very annoying. I like the sweatshirts though!

Date of experience: December 16, 2021
Canada
1 review
0 helpful votes
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Jerseys for my wife
January 16, 2022

Easy to shop. Easy selection of styles, colors and sizes. First order so lets see how it works out.

Date of experience: January 16, 2022
Canada
2 reviews
1 helpful vote
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I bought this sweatshirt as a gift for an animal-loving friend. I was a bit nervous because I'd never ordered fro this company before, but I emailed with a question and got a speedy reply. They helped me track my package, and it showed up way faster than I thought it would! I'm very pleased with the product, and I'm sure my friend will love it! Thank you from Canada!

Date of experience: January 16, 2022
Florida
1 review
0 helpful votes
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Quality
February 15, 2022
Updated review

The finishing touches on the blouses were not what I expected. For example the sleeves did not seem finished.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I tried to place an order using my tablet and it never...
December 15, 2021
Previous review

I tried to place an order using my tablet and it never processes.

Date of experience: December 14, 2021
Georgia
1 review
0 helpful votes
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Not quite as expected
February 15, 2022
Updated review

Material is not as expected, and the designs are actually printed on the fabric, versus the fabric being the actual design. Weird! Even though the looks are cute on the website, I will definitely not order from here again.

Date of experience: January 16, 2022

Nice selection, won't know if the sizes are accurate...
December 17, 2021
Previous review

Nice selection, won't know if the sizes are accurate until I receive the product

Date of experience: December 17, 2021
North Carolina
2 reviews
0 helpful votes
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User experience finally a good one
January 16, 2022
Updated review

Navigating websites is the most frustrating thing for the older generation.

Not with this site, every option was intuitive

Date of experience: January 16, 2022

Hard to find check out cart
December 17, 2021
Previous review

Hard to find check out cart

Date of experience: December 17, 2021
Illinois
1 review
0 helpful votes
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Excessive Shipping Time
February 15, 2022
Updated review

Realizing the mess with supply chain issues, I am still disappointed that when I placed my order it stated it would be delivered by December 28th. The order was split into 3 shipments with the last item being delivered on January 15th.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Some items in your oder was temporarily out of stock and thus the preparing time took longer. We do apologize for this issue.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Easy to Navigate and good pictures
December 16, 2021
Previous review

Easy to Navigate and good pictures.

Date of experience: December 16, 2021
Pennsylvania
1 review
0 helpful votes
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This was my first and last order from this place they should be shut down

Date of experience: January 16, 2022
Nevada
1 review
0 helpful votes
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Cute tops
January 16, 2022
Updated review

Chose what I wanted and had it in stock.
However, it took quite some time to ship

Date of experience: January 15, 2022

Chose what I wanted and had it in stock
December 16, 2021
Previous review

Chose what I wanted and had it in stock

Date of experience: December 16, 2021
North Dakota
1 review
0 helpful votes
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SLOW delivery
February 15, 2022
Updated review

Order arrived in three shipments over 5 weeks after order palced for the final delivery.
I would hesitate to order again

Date of experience: January 15, 2022

Confusing discount
December 3, 2021
Previous review

Confusing discount

Date of experience: December 3, 2021
Canada
1 review
0 helpful votes
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T - Shirts
January 16, 2022
Updated review

The web site kind of bounces around. Otherwise no problem

Date of experience: January 15, 2022

Love your products
December 13, 2021
Previous review

Love your products

Date of experience: December 13, 2021
Australia
1 review
0 helpful votes
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Tshirts
January 15, 2022

Great products fast delivery arrived in good condition very happy

Date of experience: January 15, 2022