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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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California
2 reviews
0 helpful votes
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Took three weeks to receive
March 13, 2022
Updated review

I didn't get a chance to get my 15% off and it took three weeks to receive in the mail. I almost cancelled but figured I wouldn't get my money back.

Date of experience: February 10, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct. Also, pre-sale, flash sale and final sale items cannot be combined with any other discounts and you can only use one code for one order. Hope for your understanding.

For shipping:

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I didn't get a chance to get my 15% off
January 11, 2022
Previous review

I didn't get a chance to get my 15% off

Date of experience: January 11, 2022
Nebraska
1 review
0 helpful votes
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SLOW
March 13, 2022
Updated review

Great except that you offer a discount that doesn't exist. Not good.
It took forever to arrive

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

For shipping:

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Great except that you offer a discount that doesn't...
January 11, 2022
Previous review

Great except that you offer a discount that doesn't exist. Not good

Date of experience: January 11, 2022
Canada
1 review
0 helpful votes
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Quality item - reasonable shipping time
February 11, 2022

Better quality than I expected. I would buy from them again.

Date of experience: February 10, 2022
Pennsylvania
1 review
0 helpful votes
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Wrong shirt that I need to return
March 13, 2022

\I ordered 'sixties' and meant to order a shirt 'made in the fifties'

Date of experience: February 10, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Washington
2 reviews
0 helpful votes
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Great Shirt!
February 10, 2022

You need better, more flexible and faster shipping options...

Date of experience: February 10, 2022
New Zealand
1 review
0 helpful votes
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Process easy
February 10, 2022
Updated review

Simple and direct however sizing of garments is on the small side.

Date of experience: February 10, 2022

Simple and direct
January 10, 2022
Previous review

Simple and direct

Date of experience: January 10, 2022
Arizona
1 review
0 helpful votes
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Fabric quality, Shipping Expenses, China..."Oh MY!"
March 12, 2022
Updated review

The shopping experience is fine, but it's the delivery and quality that matter. Ask me again until then for a fair survey reply. Now that I have the product, I am disappointed with how long delivery takes and the added shipping expenses. The quality of my 50's is what I expected. Good. The one for my daughter, I am disappointed. The neckline is flimsy as is the rest of the material.
My biggest disappointment is it's made in China. If I had known that I would not have made the purchase.
Taking that into account, at least I know my Daughter will get a 'kick' from it.

Date of experience: February 10, 2022

The shopping experience is fine, but it's the delivery...
January 10, 2022
Previous review

The shopping experience is fine, but it's the delivery and quality that matter. Ask me again until then for a fair survey reply.

Date of experience: January 10, 2022
Washington
3 reviews
0 helpful votes
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They shrink!
February 10, 2022

Web sight is user friendly but if we had known they were coming from China we wouldn't have ordered them. All three T shirts have shrunk at least one size, maybe more. They don't stand up well to being laundered.

Date of experience: February 10, 2022
Oregon
1 review
0 helpful votes
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T-shirt sizes
February 10, 2022

This is a new shopping site. I enjoyed browsing, and purchased several items. The shirts were very cute. I do think the sizes run a little small. But i like the colors and the pictures and word sayings are not only unique but very cute and made me laugh as I was shopping.

Date of experience: February 10, 2022
France
1 review
0 helpful votes
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It for a change
March 12, 2022

Quality clothing for a low price, I would expect to pay more for my new sweater! I want to have another color in it for a change.

Date of experience: February 10, 2022
California
1 review
0 helpful votes
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Cheep!
March 12, 2022

Would like to see more pictures of shirts front and back, without being tucked in or hand in pocket, so you can't tell what the shirt looks like hanging down. Also, the info bar at the top of the screen keeps covering up half the page.

Date of experience: February 10, 2022
California
1 review
0 helpful votes
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Hot good dea
March 12, 2022

Bull$#*! shipping charge. Bla bla 555 won't probably buy from you

Date of experience: February 10, 2022
Texas
1 review
0 helpful votes
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Good
February 10, 2022
Updated review

It was alright, just wish it took so long to get here

Date of experience: February 10, 2022

It was fine
November 30, 2021
Previous review

It was fine

Date of experience: November 29, 2021

It was ok, a little slow
October 22, 2021
Previous review

It was ok, a little slow. But it could be my computer

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
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First purchase
February 10, 2022
Updated review

Quality of the products was excellent and delivery much faster than I expected!

Date of experience: February 9, 2022

Good variety but flips from t-shirts to sweat shirt...
January 11, 2022
Previous review

Good variety but flips from t-shirts to sweat shirt if you pick a wrong color with no warning.

Date of experience: January 10, 2022
Wisconsin
2 reviews
0 helpful votes
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Return?.
February 10, 2022

I am having trouble figuring out how to exchange my item for a different size.

Date of experience: February 9, 2022
Canada
2 reviews
0 helpful votes
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Cheap clothing
February 10, 2022

Not what was photoshopped, everything was very cheaply made, with heat seal lettering. Not screen printed. With no sewn hems or collars. Would never order again.

Date of experience: February 9, 2022
California
2 reviews
0 helpful votes
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Fun shirt
February 9, 2022

It's been fine, order went well, order arrived and shirt fit well. The yellow on the printing is a bit weird. Guess it must glow in the dark.

Date of experience: February 9, 2022
Michigan
1 review
0 helpful votes
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Misspelling
March 11, 2022

Web page hard to navigate through, have to restart from beginning all the time!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Canada
1 review
0 helpful votes
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T
February 9, 2022

Very easy. Found a lot of interesting T-shirts. Can't wait to wear them this summer.

Date of experience: February 9, 2022
Nebraska
1 review
0 helpful votes
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Not a very happy camper
February 9, 2022

The items came at different times. Some on day then another on a different day and so on. Plus it took a very long time to deliver all the purchases. Then some of the items run very small. Not a company I will be ordering from again very soon if at all.

Date of experience: February 9, 2022