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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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It took a while but it was worth it. The quality of the press is very good. Should be careful how the shirts are washed. Over all, very happy with the product.
Good was straightforward. But I have not received my entire order.
CHECK OUT was frustrating. Difficult to move through the fields. Issues were with the formating of the responses. Shipped in a bag that was well crushed on arrival. Quality of the material is marginal.
The ordering and website was easily navigated. I ordered my shirt and it was not the color I ordered.
Ordered well in advance of our Northern fishing trip, but delays happened and the product didn't arrive until 2 days after I left for the trip. Disappointing. Caps are nice, but shouldn't take 3 weeks to ship a product that was highlighted in your emails.
OK, took a while to learn it. Two confusing icons at checkout, head phone and script pad?
I expected my entire orders to come in single packages but for whatever reason they were split up.
That was not a problem but a bit surprising.
Great stuff that's very different
Love everything I ever get
Everything is just super cute and so different
Perfect! So many great things
Just wish you carried x-small sizes
The shirt was nice, but was way too small. The return policy was difficult to navigate. The "return" button never showed up. I gave up, considered the money lost, but the item was a present, so I'm replacing it at additional expense.
Update. I bought a second shirt way larger than I thought it needed to be and it was just right!
The shirt was nice, but was way too small. The return policy was difficult to navigate. The "return" button never showed up. I gave up, considered the money lost, but the item was a present, so I'm replacing it at additional expense.
Never had any issues in the three orders this year. Great selection, continuously adding new items to the already huge selection. And the items are always excellent quality, good fit, all for a great price. I always order at least five for free shipping. And shipping is really prompt. Here in Canada shipping is by Canada Post, not known for its speed, but Lilicloth seems to have a secret way to hustle things up.
Definitely will be back.
Great selection of both genders, and all at really good prices. The discounts for shipping are great on top of all of that, too. And a free gift. All good! Ordered twice and superb service both times. Going to place another order very soon, just having trouble deciding which choices to go with.
Can find the perfect sayings and pictures for any occasion
Love the selection and images. The discounts are great except that if you clear it off the screen and don't write it down, it can disappear. Needed to email service to find out what I needed to know. They were very helpful, but the live chat to me the free shipping code I was looking for didn't exist.
Love the variety of items available.
So far so good...your shipping charges are a little HIGH! (7-14-23, I left this message before with more dialog, and rec'd NO response
Hard to maneuver. Why should I care if it's a featured review. I said what I wanted to say. Bad experience. Not user friendly.
QuI received my shirt,it was red,I did not want a red shirt.The pictures showed a black shirt and that is what i assumed I was geting.Perhaps ou shpuld include a color selection for you patrons.ick and easy
I ordered 3 t shirts listed as 100% cotton on webite. They arrived 3 weeks later. They are polyester. Lilicloth offered a 40% return only, 40% of their cost, about 15 bucks. DO NOT SHOP FROM THIS WEBSITE
It probably took 3 times longer to choose as getting back to the last item took so many clicks and repeats. I just about missed the Einstein item as I thought I had it in the order but spotted it again while searching for "Mike". I'm looking forward to receiving these, Thanks, Bill
Slow delivery on 6 items ordered. 4 shirts arrived on time, then one week later and last (6th) arrived 3 weeks later. You must really plan ahead for items that will be a gift.
Didn't like quality of all items. Upon request to return some got no responce, then after chat got offer for 40% off from price tag and keep items, as shipping will cost me the rest 60% anyway. Crazy return policy!
Your shipping cost are a little high unless you purchase multiple items.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Dear Customer,
Sorry that you are not satisfied with the item(s).
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return. You may check our return policy and how to return via https://lilicloth.com/information/return-policy
If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting a return and any relevant order. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
LILICLOTH