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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Florida
1 review
0 helpful votes
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Just like they show them
June 21, 2023

It took a while but it was worth it. The quality of the press is very good. Should be careful how the shirts are washed. Over all, very happy with the product.

Date of experience: June 21, 2023
South Carolina
1 review
0 helpful votes
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Service was fair.
July 21, 2023
Updated review

Good was straightforward. But I have not received my entire order.

Date of experience: June 20, 2023

Good was very easy
May 18, 2023
Previous review

Good was very easy.

Date of experience: May 17, 2023
Oregon
2 reviews
0 helpful votes
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CHECK OUT was frustrating. Difficult to move through the fields. Issues were with the formating of the responses. Shipped in a bag that was well crushed on arrival. Quality of the material is marginal.

Date of experience: June 18, 2023
Pennsylvania
2 reviews
0 helpful votes
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Color blind
June 18, 2023

The ordering and website was easily navigated. I ordered my shirt and it was not the color I ordered.

Date of experience: June 18, 2023
Canada
1 review
0 helpful votes
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Fishing Caps
June 17, 2023

Ordered well in advance of our Northern fishing trip, but delays happened and the product didn't arrive until 2 days after I left for the trip. Disappointing. Caps are nice, but shouldn't take 3 weeks to ship a product that was highlighted in your emails.

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Clothing
June 16, 2023

OK, took a while to learn it. Two confusing icons at checkout, head phone and script pad?
I expected my entire orders to come in single packages but for whatever reason they were split up.
That was not a problem but a bit surprising.

Date of experience: June 16, 2023
New York
1 review
0 helpful votes
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Great stuff that's very different Love everything...
June 16, 2023
Updated review

Great stuff that's very different
Love everything I ever get

Date of experience: June 16, 2023

Everything is just super cute and so different
November 26, 2022
Previous review

Everything is just super cute and so different

Date of experience: November 26, 2022

Perfect!
December 17, 2021
Previous review

Perfect! So many great things
Just wish you carried x-small sizes

Date of experience: December 17, 2021
Texas
1 review
0 helpful votes
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A shirt for my wife
June 16, 2023
Updated review

The shirt was nice, but was way too small. The return policy was difficult to navigate. The "return" button never showed up. I gave up, considered the money lost, but the item was a present, so I'm replacing it at additional expense.

Update. I bought a second shirt way larger than I thought it needed to be and it was just right!

Date of experience: June 15, 2023

The shirt was nice, but was way too small
June 12, 2023
Previous review

The shirt was nice, but was way too small. The return policy was difficult to navigate. The "return" button never showed up. I gave up, considered the money lost, but the item was a present, so I'm replacing it at additional expense.

Date of experience: May 13, 2023
Canada
1 review
0 helpful votes
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Consistently good
June 15, 2023
Updated review

Never had any issues in the three orders this year. Great selection, continuously adding new items to the already huge selection. And the items are always excellent quality, good fit, all for a great price. I always order at least five for free shipping. And shipping is really prompt. Here in Canada shipping is by Canada Post, not known for its speed, but Lilicloth seems to have a secret way to hustle things up.
Definitely will be back.

Date of experience: June 14, 2023

Great products
April 3, 2023
Previous review

Great selection of both genders, and all at really good prices. The discounts for shipping are great on top of all of that, too. And a free gift. All good! Ordered twice and superb service both times. Going to place another order very soon, just having trouble deciding which choices to go with.

Date of experience: April 2, 2023

Smmoth and easy
December 19, 2022
Previous review

Smmoth and easy

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
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Great selection
June 15, 2023
Updated review

Can find the perfect sayings and pictures for any occasion

Date of experience: June 14, 2023

Love the selection and images
November 6, 2022
Previous review

Love the selection and images. The discounts are great except that if you clear it off the screen and don't write it down, it can disappear. Needed to email service to find out what I needed to know. They were very helpful, but the live chat to me the free shipping code I was looking for didn't exist.

Date of experience: November 6, 2022

Love the variety of items available
October 13, 2022
Previous review

Love the variety of items available.

Date of experience: October 13, 2022
California
1 review
0 helpful votes
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Delivery
June 15, 2023

Order for 3 similar items was split delivery. First one item, and days later 2 others.

Date of experience: June 14, 2023
California
1 review
0 helpful votes
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NO customer SERVICE!
June 14, 2023

So far so good...your shipping charges are a little HIGH! (7-14-23, I left this message before with more dialog, and rec'd NO response

Date of experience: June 14, 2023
Illinois
2 reviews
0 helpful votes
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Want to return. No option offered. Not happy.
July 14, 2023
Updated review

Hard to maneuver. Why should I care if it's a featured review. I said what I wanted to say. Bad experience. Not user friendly.

Date of experience: June 13, 2023
Miss W. — Lilicloth Rep
over a year old

Dear Customer,

Sorry that you are not satisfied with the item(s).

Don't worry, if the product meets the conditions of our return policy, then it is eligible for return. You may check our return policy and how to return via https://lilicloth.com/information/return-policy

If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting a return and any relevant order. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.

If you need additional assistance, please feel free to contact us by email at [email protected]

Best regard,
Mandy
LILICLOTH


Interface is not user friendly
June 18, 2023
Previous review

Interface is not user friendly

Date of experience: May 19, 2023
New Jersey
1 review
0 helpful votes
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Choices
July 13, 2023
Updated review

QuI received my shirt,it was red,I did not want a red shirt.The pictures showed a black shirt and that is what i assumed I was geting.Perhaps ou shpuld include a color selection for you patrons.ick and easy

Date of experience: June 13, 2023

Quick and easy
May 14, 2023
Previous review

Quick and easy

Date of experience: May 14, 2023
Canada
1 review
0 helpful votes
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They lie
June 12, 2023

I ordered 3 t shirts listed as 100% cotton on webite. They arrived 3 weeks later. They are polyester. Lilicloth offered a 40% return only, 40% of their cost, about 15 bucks. DO NOT SHOP FROM THIS WEBSITE

Date of experience: June 12, 2023
Georgia
2 reviews
0 helpful votes
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Cute stuff!
June 11, 2023

T-shirts as described and good delivery time! Will be ordering again!

Date of experience: June 11, 2023
Canada
1 review
0 helpful votes
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Thoughts
July 10, 2023

It probably took 3 times longer to choose as getting back to the last item took so many clicks and repeats. I just about missed the Einstein item as I thought I had it in the order but spotted it again while searching for "Mike". I'm looking forward to receiving these, Thanks, Bill

Date of experience: June 9, 2023
Georgia
3 reviews
0 helpful votes
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Slow delivery
June 9, 2023
Updated review

Slow delivery on 6 items ordered. 4 shirts arrived on time, then one week later and last (6th) arrived 3 weeks later. You must really plan ahead for items that will be a gift.

Date of experience: June 9, 2023

Discount not applied
June 6, 2023
Previous review

Discount not applied

Date of experience: May 7, 2023

Previous orders sizes were wrong
June 19, 2021
Previous review

Previous orders sizes were wrong.

Date of experience: June 18, 2021
Arizona
2 reviews
0 helpful votes
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Didn't like quality of all items. Upon request to return some got no responce, then after chat got offer for 40% off from price tag and keep items, as shipping will cost me the rest 60% anyway. Crazy return policy!

Date of experience: June 8, 2023
Canada
1 review
0 helpful votes
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I have been very happy with the products.
June 8, 2023
Updated review

Your shipping cost are a little high unless you purchase multiple items.

Date of experience: June 8, 2023

Your shipping cost are a little high
June 8, 2023
Previous review

Your shipping cost are a little high

Date of experience: May 9, 2023