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LightUp Reviews Summary
The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Great experience, will be purchasing from Lightup again in the future.
Received some in damaged condition but work well just has difficulty with flickering at low levels
I received my lights sooner than I thought I would and once they were here they installed with no problems.
Placing the order was very easy, shipped replacement product right away, however, due to very poor packaging, received the products broken twice. Money was refunded, however, I did not get the product to complete my project after waiting for more than a month! Being an online store, one would expect their staff to know how to package a fragile item such as a thin glass tube, which is quite disappointing.
Very easy to review and purchase the product
So far so good
Have not used the bulbs yet as im still trying to wire the fixture
Ordered three bulbs but two of them were bad. Had to call customer service for help.
Dear Junius, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great buying experience. Will definitely purchase again!
It's always a pleasure to do business with a well run company. I was impressed with the way they handled package tracking, etc. They've got a good system.
Shipping was very inexpensive, considering we were ordering 8 foot bulbs.
From start to finish it was a great experience, i will buy from them again
Great, so far, Iwas kept informed of items location and arrival time, they came earlier than expected, which was great. The product was great the price for the product was exceptional and of great value and I will surely order from this company again with out a doubt.
We are changing all of our light to led, these lights are light weight, and bright... will buy agian...
Easy ordering process and fast shipping. Product is as described online.
I ordered few fluorescent lights, they arrived broken, poor packaging system. Very disappointed. I'm in the process to get a refund, but no answer from the company yet
Dear Joseph, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Lights came fast. Not installed yet so cannot comment on that part.
Got overall. Did not have exact lights that I've ordered before, but still good except for packing on skid.
From the business
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.
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Dear Snehal, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!