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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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MERRY CGRISTMAS
December 8, 2023

Love my Christmas shirts they are exactly what I expected. Great selection & pricing

Date of experience: December 8, 2023
Texas
1 review
0 helpful votes
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Order of t shirts
December 8, 2023

Love every thing and my friends really like it too. Will definitely order from you again.

Date of experience: December 8, 2023
Canada
1 review
0 helpful votes
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Not so happy with items
December 8, 2023

I thought the pyjama top would have been a little thicker. The windshield fog cleaner wiper is very thin and a bit flimsy.
The knife sharpener is awesome

Date of experience: December 8, 2023
Canada
1 review
0 helpful votes
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I ordered 2 shirts and I received them in less than 2 weeks...

Date of experience: December 8, 2023
Kentucky
1 review
0 helpful votes
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Not sweaters
December 8, 2023

Bought some "sweaters" but they're actually pull over sweatshirts...still nice just not as advertised.

Date of experience: December 8, 2023
Canada
1 review
0 helpful votes
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"jesus" hoodie
December 8, 2023

Great hoodie - the material feels great - it's a christmas present - altho slighty short in the arms - overall tho great - thanks! - i'll be back shopping soon

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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Scam not legit
December 7, 2023

Lightin thebox advertised Men's Motorcycle Retro boots that looked leather and vintage. When the boots arrived, they were cheap looking plastic and very low quality " Nothing like the picture they posted.
Their return policy is horrible because they say, "we don't have the return label service", and make it difficult to send back the merchandise you cannot use FedEx, UPS, DHE, only your local post office. The retailer is a scam that sells the lowest quality product. Stay away from buying anything on their Websight. It took me awhile to place a review on them because everything is blocked from trying to write a review. The photo on the left is the Dark Retro brown boots they posted. The ones on the right are the plastic boots with a small thin buckle that I received.
I received an email from them today saying that they're willing to reimburse me back almost all of the purchase and I do not have to send the boots back but asking me if I'm willing to update my comment on what I posted. I will not update my comment or change what I wrote about this company in my opinion I strongly feel that their Websight will continue to post items that are fake! They have listed the boots out of stock now. My guess is after I posted a picture of what the boots look like everyone stop buying them.

This is what they advertised.
This is what they sent me.
Plastic boots.
Date of experience: December 7, 2023
LightInTheBox F. — LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102155623 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

California
1 review
0 helpful votes
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Christmas ordering
December 7, 2023

I have placed a lot of orders for Christmas presents this year and have been satisfied with the products and shipping updates.

Date of experience: December 7, 2023
Belgium
1 review
0 helpful votes
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Goed
December 7, 2023

Is goed en snel op iets te vinden en verzenden en zeer mooie artikelen.

Date of experience: December 7, 2023
New York
1 review
0 helpful votes
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Crap
December 7, 2023

Not same as picture this site should be shut down, try to contact them and I was blocked tried to send plenty of messages

Date of experience: December 6, 2023
LightInTheBox F. — LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Canada
1 review
0 helpful votes
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The Light in the Box web site shows fabulous styles and colours. Foolishly I had a knee jerk reaction and ordered some greatly needed tops. BUT much to my disappointment the items ordered were not what was advertised. All the tops were poorly made, did not fit and three items were substituted for a different size. The cost of postage to mail these items TO CHINA greatly exceeds to cost of the items. And to add salt to the wound the duties and taxes paid for these awful items also exceeds the cost and value of these tops. My advice is DO NOT BUY ANYTHING FROM LIGHTINTHEBOX! This COMPANY IS A TOTAL FRAUD and CRIMINAL

Date of experience: December 6, 2023
LightInTheBox F. — LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102149269 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Various Items purchased
December 6, 2023

Two dresses I bought fit well and are of nice quality. One blouse has a few visible errors in sewing. Another fit too small (the model is smaller than me and wearing a much larger size- the look is what I liked), 2 solar powered outdoor lights (X-mas tree and looked like flowers) are having trouble generating energy. One product was damaged. It is important to be realistic about time as items come from China. They are efficient with gathering and shipping but it will take up to one month to get to Canada. Will shop again.

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Cheap but slow delivery
December 6, 2023

They have a great selection of products for a really cheap price. Some of the items are good quality others not so good. You need to allow at least 2 weeks for delivery. I order from them all the time over Amazon and Walmart.

Date of experience: December 6, 2023
Washington
1 review
0 helpful votes
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Brian's review
December 6, 2023

Product is always amazing. Fits great & looks amazing...have had many compliments & given link out multiple times. Processing & shipping sucks. Never have I had items I've ordered take as long...not sure what your companies problem is...but extremely dissatisfied with it.

Date of experience: December 6, 2023
Texas
1 review
0 helpful votes
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Item review for LightInTheBox
December 6, 2023

I gave this site 5 stars. My items came very quickly. They are made very well. All but one of my items was true to size. The item that wasn't was on the small size. I will be ording again.

Date of experience: December 6, 2023
Canada
2 reviews
0 helpful votes
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All purchases
December 6, 2023

It has been a very positive experience. The items have been good quality and delivery has been prompt. Refunds for unavailable items (only 2 of the numerous items ordered) were also provided in a timely manner. I am very satisfied and will be making future purchases.

Date of experience: December 5, 2023
Canada
1 review
0 helpful votes
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Wow
December 6, 2023

Speedy responses. Customer service tended to my question right away

Date of experience: December 5, 2023
Canada
1 review
0 helpful votes
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Satisfied customer
December 6, 2023

The products arrived within promised time. I liked their online tracking system that I could follow their processing and shipping times. The material, size and colours are all as expected. Very satisfied with the products.

Date of experience: December 5, 2023
Canada
1 review
0 helpful votes
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Overall, good experience.
December 6, 2023

I like the variety of what you can find on the site. The deliveries are made in a reasonable time. Tops with long sleeves are tricky as the sleeves can be way too long,

A negative side is that the measurements for clothing are not standard and changes from one item to the other.

In my last order received last week were 2 dresses, a Black one and a Red one. I was really looking forward to the Red dress that I wanted to wear at my Christmas party this coming. Unfortunately, the dress received was not the one I ordered. It was similar but the one I ordered. I ordered the one with covered shoulders (picture attached) and received the one with open shoulders (picture attached) which doesn't suit me. I was a little disappointed and no time to order again. The Black fits nicely though. First time that there was a mix with the item ordered and I ordered quite a bit from Light in the Box.

Date of experience: December 5, 2023
South Carolina
1 review
0 helpful votes
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Never got product
December 6, 2023

I ordered a green jumpsuit from this company and never received the item. I emailed company but got no response. Will never order from here again.

Date of experience: December 5, 2023
LightInTheBox F. — LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service