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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The quality has been excellent. I'd give it 5 only the size is not consistent. Any discrepancies have been happily solved. A pleasure to be associated with.
I have received replacement orders for what I ordered. Some good some not. Some orders are replaced with a different color or style. Quality is good and the items look nice.
J ai commandé souvent cette année, je suis très satisfaite de tous mes achats.Bien servi,bon produits.Articles de qualités.Envoie rapide.Merci à vous! Joyeuses Fêtes à toute votre équipe!
Très bon service reçu Articles en parfaite état.tres bonne condition de retour.
I wanted to replace my shoes which I ordered was of small size and Megha Helped in tackling the issue... satisfied with her response.
Thank you Megha
Loved everything that I got, true to size, no issues with anything.
Will order again!
I purchased a smart watch from this website and received the watch in 2 weeks. The watch is great and works great. I am very happy with my product. Thank you Light in the Box!
Saw the t-shirt on the web and it just spoke to me. Had to have it! Arrived quickly and it was very nice quality. Exceeded my expectations. Surprised our son with it. He thought it was hilarious and couldn't wait to wear it.
Received my 4 items on time. Shirt and shoes fit me fine. Dress was a bit longer than expected.
Every clothing item that I ordered and received was awesome & had compliments on all of it every where I went so I just gave everybody that stopped and took the time to compliment the lightinthebox website and told them they would find women and men's clothing items and other cool stuff and decent prices
Dopo aver chiesto un reso mi sono state fatte varie proposte per sistemare la faccenda con molta celerità.
Every order, but one, was exactly as expected. The order I had trouble with was immediately rectified. I have ordered 7 times and will again. Gold member shipping costs are amazing!
The buying is a good thing, we can easily find nice things, and the articles arrive in a good and fast way
However, sometimes the description and the colors do not really correspond to the purchased product
Comanda a venit foarte repede, am primit email de confirmare a comenzii si chiar am fost anuntata unde este pachetul.
The garment is of poor flimsy fabric splattered with whitish pink spots and completely unwearable.
Pure waste of money and time
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered a foot warmer. The product arrived on time, well packaged and functions as expected. Lightinthebox got this one right again. Thank you!
Very good. The service was prompt. Good quality. I placed a lot of orders
Presque tout ce que j ai commandé était bien sauf pour quelques articles où le tissu n était pas ce que j espérais
Awesome...perfect...great product and quick shipping...all good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102142577 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox