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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bon service. Service à la clientèle impeccable. Livraison un peu lente.
Bonne experiene d'achat et très bon service à la clientèle.
There's awesome things and some not so good but the things I got that I liked was very nice and now my sister shop through you guys
More good than bad stuff. Some really nice and worth the money but others not so nice but somehow I keep shopping there
The shirt is great quality and the print is adorable. The fit is great too.
Sizes are true. Quality is good. I was able to have Christmas items shipped to Eastern Canada well before Christmas
I have bought 4 items so far from LightInTheBox. I was completely satisfied. The sizes were perfect & were exactly what I wonted. There tracking method was easy & they were delivered on time. I would recommend this place to anyone who needs quality & reliable delivery. (Thank You)
Les couleurs sont magnifiques,sauf il y a une qui dégonfle. Le t-shirt est magnifique.
I ordered 5 items, the delivery says all 5 were in the package but one outfit was missing. I've tried to report it but haven't heard anything back
I needed it for Christmas so I'm very disappointed
Everything has been great just make sure you read the description and reviews before purchasing.
I recently ordered a couple of shirts for family members as Christmas gifts. The order took almost 3 weeks to arrive and then the shirts are majorly undersized. They could be returned, but it took so long to receive them, how much longer would it take to receive a replacement?! Major disappointment!
I have been very pleased with the service and delivery so far.l have good experience of shopping on light in the box.
Ordered tank top camisoles and they arrived promptly and packaged well. Happy with the price and quality of items. Would recommend to others. Have ordered in the past from Light In The Box and have been happy with my orders. Some items took longer to arrive, but most were within an acceptable time frame.
I ordered 2 dance shoes that were too small and wide for my feet. In order to return them, I had to pay for shipping costs to China which was almost half the price of the shoes. You cannot speak with anyone on the phone so I had to deal with online 'Molly' from customer service. They made it extremely pricey and difficult to return the item. I will never do business with them again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102178189 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Turns out that my refund was held up by customs in China but after I brought the matter to the company's attention again, they immediately issued the refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102178257 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love this app I never have issues never I have problems and my orders are always delivered earlier than expected.
Sizes are to small you need to go up 2 sizes in order for them to fit
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102169504 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
La robe est très belle, mais le tissu n'est pas comme je pensais, il est genre t-shirt ce qui fait la différence.
Bien emballé et livraison rapide, merci!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192288 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox