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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I love the large merchandise collection, I can always find my size in their selections. And they keep me in their info loop throughout the entire process. They also let me know if I've left something in my shopping basket! Great value and quality of merchandise,
I have stocked up on a year's worth of crossbody bags from you! They are generally the same compact size, but many styles and several colors! And, I don't think I'm done yet! Thank you for the terrific choices!1
Very disappointed and won't be ordering again. I am a small woman and I ordered the jacket in a large to ensure it would fit. My 9 year old granddaughter is wearing it. I had to give it all away. I am retired on a pension and cannot afford to keep doing that.
Purchased hiking pants for a trip to Nepal. They proved to be both comfortable and durable and for the price, you couldn't beat it!
I love the items I have found shopping from Light in the Box. The prices are very affordable, sometimes even shocking at how low they are. Have never had a problem with shipping. Light in the box has such a huge selection and I always find what I want and have been very pleased with the product I have received
Étant donné que j'avais reçu de beaux chandails polaires, j'ai décidé de commander des chandails et une robe, j'ai été très déçu du résultat, la robe est vraiment affreuse, pas du tissu seulement de l'imprimer. L'a je dois retourner les vêtements, en espérant que ça se passera bien. Donc, c'est fini les vêtements avec vous. Pour la livraison c'est long mais je comprends que le Québec c'est loin.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
J'ai bien aimé les vêtements que j'ai reçu, ils sont de bonnes qualités et les tailles correspondaient bien. J'ai reçu les courriels de l'avancement de ma commande, dont je suis bien satisfaite.
Very easy to work with and great selection. Very unusual messages on the clothing!
Some of items were ok, some I liked, but one thing I dislike is delivery is way too long, I may continue to buy, but not as often as I do with Amazon. I do also like LITB prices.
Very disappointed in not being able to easily contact the company when a problem exists. Too much of a hassle and no response for a long time.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192203 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Precisely what I ordered in size,color, fitting and a good quality material.
Love your designs, get plenty of compliments and people asking where I found them. First order the XLs fit snug. Button up shirts on second order fit even smaller. Third order went 2XL and they fit just like all of my XL clothes. Your sizing runs a bit small.
I was 100% happy with the products, the delivery was outstanding this time around! Thank you
Sint foarte mulțumită, toate pachetele au ajuns, calitatea este buna la produse și chiar dacă sa întîmplă sa fie mici probleme au fost prompți și au rezolvat favorabil
Sint foarte mulțumită de acest sait, sint multe lucruri utile și de calitate buna:genți, articole de bucatarie, electronice. Sint foarte prompți la comenzi și chiar dacă sa mai făcut cite o confuzie au rezolvat repede favorabil
Bon service. Service à la clientèle impeccable. Livraison un peu lente.
Bonne experiene d'achat et très bon service à la clientèle.
There's awesome things and some not so good but the things I got that I liked was very nice and now my sister shop through you guys
More good than bad stuff. Some really nice and worth the money but others not so nice but somehow I keep shopping there
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox