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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Shipping says it will take 1-2 weeks. I was anticipating receiving it on Dec 15 but nothing. Order history showed that the product was pulled Dec 3, but then sat in a warehouse for 10 days before showing any movement. Using USPS should not take this long. I suspect this company is using false shipping information and false expectations.
I have purchased several items from Light in The Box. I am very pleased with everything I have purchased. I always get complements and everyone wants to know where I got them.
Ordered 2 items for Christmas presents. Come to find out one is not in the warehouse...other won't be here for Christmas. Sorry business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102219524 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
He love the green blazer the color stand out so well. I will be order another blazer and other items. Thank you!
My experience is perfect. I received the dress on time and it is really gorgeous. Thank you so much for following up and for your excellent product.
Ordered 5 items. Nothing fits right. Have to pay 2 return everything. FLEECE LINED, CUFFS ONLY JUNK!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102211595 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
There are lots of fun items available through Light In The Box and items I wouldn't find elsewhere. Prices are compelling. Pack your patience because shipping to Canada takes weeks and the regular emails with tracking info never load for me, but items arrive as expected eventually!
This company is absolute garbage. Do not buy from this site. Definitely don't pay for expedited shipping. It took over three weeks to receive what I ordered, way too late for what I wanted it for. Customer care doesn't care at all and it's impossible to get a refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102211629 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've never had any problems with LITB! The product is always as described. It's size appropriate and the quality is just great. I've ordered everything from bras to boots and everything fits really well.
Delivery was fine. Item is way better than I thought it was going to be. Very satisfied.
Received in good order. Liked it so much I ordered another sweater in a different color.
Zboží mě zklamalo, nevhodný materiál. Mám objednané a zaplacené zboží, kdy mě přijde? Budou vánoce, mám to dárek.
Vážený zákazníku,
Tady Megha, vedoucí zákaznických služeb, Lightinthebox.
Upřímně se omlouváme za to, co se stalo. Vážíme si vás jako našeho váženého zákazníka a upřímně doufáme, že zde zažijete skvělý nákupní zážitek.
Abychom váš problém vyřešili, uvedli byste prosím svou e-mailovou adresu použitou při nákupu a číslo objednávky, abychom se mohli zaměřit na co nejrychlejší sjednání řešení?
S pozdravem
Megha
Služby zákazníkům
The prices are very reasonable but the shipping cost is too high. This is why I gave it four stars instead of five stars.
Shirt is very nice and delivery was efficient. The material is quite good although you should order one size up.
These people are scammers and make communication and returns extremely difficult if not impossible. 1/3 items were wearable. I would not recommend their product or their service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102211771 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love my door decor. Makes the room come to life. My only complaint is the shipping time it took.
User friendly app, great choice, reasonable prices and efficient shipping and tracking.
I put chased the wrong size for my daughter, light in the box made it easy for me to get the right size (and quickly). Also the material was better than expected!
Shopping on the site is great, lots of cool things. I purchased two shirts to wear to two Christmas parties. One was today and the other is next Thursday. My tracking says the packages wont be here until the 22nd. Honestly, thats unacceptable and I even reached out to pay extra for expedited shipping and Im still not going to receive it in a timely manner. The customer service agent was nice, but im still waiting entirely too long for a package I paid almost as much for shipping (22.00) as I did for both products combined (32.00) Until i am compensated for that lack of effort, I cannot suggest liht in the box to anyone anymore and when it gets brought up I tell them about how long shipping takes, even after paying for expedited shipping.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102211833 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
From LitInThe Box:-
"I have created ticket # ******* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response".
No email has been receibved, so no custumer Service whatsoever. I rest my case,
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102211787 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102225472 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox