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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Io ordino spesso e alcune volte sono molto soddisfatta della merce la prova è che continuo a servirmi da voi.
Però aimè altre volte aimè il prodotto non è conforme alla raffigurazione, cioè io ordino un vestito con una determinata stampa e ne arriva un'altra...o un imaglione con taglio particolare e arriva più corto e la manica 3/4.
Questo è triste xché per averli si paga molto per la spedizione...
Very easy to order. Everything has arrived with no damage to anything which is really nice. The clothes are super cute. They are polyester so do not shrink, something to think aboutwhen ordering. For the USA order exactly whatever size you normally buy at stores here. If you have broad shoulders or thicker arms order a size up for shirts. Overall, I have been extremely pleased with my purchases and with the ease of dealing with this store.
I bought 2 clothing products.
The sweaters where deliverd on time. Neat in the package. The website is easy in use to choose the products you like. The prices are compatible with the products so not to expensive. Much gratitude for this website!
I would tell all my friends about lightinthebox.
J'aime la livraison qui arrive toujours a date et très souvent avant et votre service...Merci
I had a very pleasant experience with LightInTheBox. I got exactly what I saw in the picture and my shirt was definitely true to size. My order got to me exactly when designated and I had no problems with my order
Ben zeer tevredev dat ze mij deze winkel hebben voorgesteld.
Mijn bestellingen tot nu toe hebben alleen maar succes gekent.
Niet alleen kledei maar nog veel meer kan men daar kopen.
Bedankt daarvoor.
.כל הכבוד! איכות מאולה, הספקה מהירה ניתן לבחור נקודת המסירה הקרובה לביתך. אישתי מרוצה, יש מתנות לנובי גוד
I was first introduced to LightInTheBox when I was shopping for Christmas decorations. They have great decorations at incredible prices! Be carwful of sizes as they tend to run on the small side.
Det var enkelt å finne det man har lyst på. De er flinke til å informere underveis i prosessen. Billige priser.
Exceeded my expectations! The backdrop is absolutely beautiful. I am 100% satisfied with the quality of the fabric, colors and I received my shipment on time.
Tilasin tuotteita ja toimitus oli huomattavasti arvioitua nopeampaa. Tuotteiden laatu täytti odotukset.
Facile da utilizzare, il sito ha una grande varietà di prodotti a prezzi imbattibili
I will definitely be shopping with u guy again the fitting is great the price is awesome
Shipping says it will take 1-2 weeks. I was anticipating receiving it on Dec 15 but nothing. Order history showed that the product was pulled Dec 3, but then sat in a warehouse for 10 days before showing any movement. Using USPS should not take this long. I suspect this company is using false shipping information and false expectations.
I have purchased several items from Light in The Box. I am very pleased with everything I have purchased. I always get complements and everyone wants to know where I got them.
Ordered 2 items for Christmas presents. Come to find out one is not in the warehouse...other won't be here for Christmas. Sorry business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102219524 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102225472 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox