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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Vast amount of products, prompt delivery, tracking of shipments in details.
I have ordered multiple times from Light In the Box since they have distinct product lines unavailable through other sources. The products are always 'as described' and the delivery is always timely
Il vestito mi sta bene la taglia è giusta devo solo scorciare un po i pantaloni ma questo è normale
I would like to say that it was a nice experience buying from your site at bargain prices and value for the the money I spent,will be looking forward for my next expirience.
Tout était parfait: La livraison, le produit, etc.
Les vêtements étaient de très bonne qualité et exactement comme affichés.
Très beau produit. Les couleurs sont très belles. Le matériel est très mince. Le rapport qualité/prix est adéquat.
Timely. Good product for the price.
Always check the sizing chart, read reviews
Glad I checked the sizing charts. Everything was a perfect fit.
I love the great options I get when exploring on this app.
I find it difficult ordering adult clothing because of the sizing differences. They do not offer width sizing on the shoes and boots. I have had better luck with children's sizing. You must also keep an eye out for their sales. I like to order several items at once and even though I put it in my basket when advertised I don't always submit the order that day and then miss out. Also regular shipping can take a few weeks.
Shirt is great material and the graphics are amazing!
I'm kept updated on shipping status and the products I've purchased are very good quality.
I bought a Christmas sweatshirt and it is now my favorite clothing it. It is fur lined and so soft. True to size. It zips up and has a hood. Great for indoors or outdoors!
Any time I order anything from Light in the Box I'm always pleased. Every now and again clothing sizes may vary from a little too small or large, but for the most part, no complaints. Quality and cost is a big plus for me and they check both boxes.
Great price and the fabric is ideal for Florida winter weather, A wonderful Christmas present of son, son-in-law and Husband.
Easy to find what you need. A lot of categories to choose from. Good prices.
Delivery as promised.
The jackets I purchased were ok. However the pictures are VERY misleading. The material and color are not true to the picture
I ordered a sweatshirt & it looks perfectly. Exactly what I was expecting. I have just recently placed another order and will let you know when I get it.
Not the best neither the worst.
Taking into account that we are in the month of gifts (December) I can say that I am satisfied.
The products were mostly to my satisfaction, but the size was not always suitable and the function of one kitchen oil spray is absolutely bad, the spray level cannot be used.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235625 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox